TC
The Caledon Casino Hotel and Spa
Unclaimed Business
TC
The Caledon Casino Hotel and Spa
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Caledon Casino Hotel and Spa
The Caledon Casino Hotel and Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked The Caledon Casino Hotel and Spa across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNA
Nakayda A
1 reviews | Active since Jan 2020
16 Feb 2026, 08:45
AVOID CALEDON HOTEL AND SPA BREAKFAST
OUR ANNUAL HOLIDAY DESTINATION FOR ALMOST 10YEARS. MY SONS NOW PREFERS CLUB MYKONOS. WAS AT CALEDON THE WEEKEND. BREAKFAST DOWN SCALED FROM 8 HOT DISHES TO 4. THEY NOW SERVE ONLY HUGE CHUNKS OF FRIED TOMATOES BAKEBEANS HALF RAW FRIED SAUSAGE WITH EGGS. PASTRIES ON DISPLAY ON THE MOST UGLIEST BLOCKS OF WOOD. BUT THE PRICE HAS INCREASED. WENT TO BREAKFAST AT 9.00 A.M. BAYMARINE EMTY THEY DID NOT BOTHER TO REFILL IT. I WENT TO 3 DIFFERENTS HOTEL INCLUDING COURTYARD IN PE. CALEDON THE WORKST BREAKFAST
Helpful (0)
|Replies (0)NA
Nakayda A
1 reviews | Active since Jan 2020
16 Feb 2026, 08:45
AVOID CALEDON HOTEL AND SPA BREAKFAST
OUR ANNUAL HOLIDAY DESTINATION FOR ALMOST 10YEARS. MY SONS NOW PREFERS CLUB MYKONOS. WAS AT CALEDON THE WEEKEND. BREAKFAST DOWN SCALED FROM 8 HOT DISHES TO 4. THEY NOW SERVE ONLY HUGE CHUNKS OF FRIED TOMATOES BAKEBEANS HALF RAW FRIED SAUSAGE WITH EGGS. PASTRIES ON DISPLAY ON THE MOST UGLIEST BLOCKS OF WOOD. BUT THE PRICE HAS INCREASED. WENT TO BREAKFAST AT 9.00 A.M. BAYMARINE EMTY THEY DID NOT BOTHER TO REFILL IT. I WENT TO 3 DIFFERENTS HOTEL INCLUDING COURTYARD IN PE. CALEDON THE WORKST BREAKFAST
0
Replies (0)NN
Nicolaas N
1 reviews | Active since Jan 2020
27 May 2025, 13:46
Bad experience every time at Caledon Casino
I'm very upset and unhappy about the experience at the Caledon Casino. We all go there to have a good time and enjoy it but for the past 6 months its been terrible. The machines are pathetic, you never won anything worth it and when there is a draw, my name has never been drawn, its always the same people every time that get drawn. I wish people will not go there just for a month or 2 and see what will happen then. Shutting down will be the best then nobody will want to go there and just get home disappointed.
Helpful (0)
|Replies (0)NN
Nicolaas N
1 reviews | Active since Jan 2020
27 May 2025, 13:46
Bad experience every time at Caledon Casino
I'm very upset and unhappy about the experience at the Caledon Casino. We all go there to have a good time and enjoy it but for the past 6 months its been terrible. The machines are pathetic, you never won anything worth it and when there is a draw, my name has never been drawn, its always the same people every time that get drawn. I wish people will not go there just for a month or 2 and see what will happen then. Shutting down will be the best then nobody will want to go there and just get home disappointed.
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Replies (0)BK
Y
Yolanda
1 reviews | Active since Jan 2020
4 Feb 2025, 07:49
The Caledon Hotel, Casino and Spa
We had a wonderful stay at the Caledon hotel, breakfast was fantastic, staff was friendly, room was neat. Just needs a little upgrade because we had a problem with the door on the inside and instead of giving us a room with only a shower, which I requested, they gave us one with a shower in a bathtub . That was not so nice for a 60year old to handle but we made the best of it. The casino was not that busy and enough machines to play on. The highlight of our stay was the Spa visit. It was a whole new experience. Definitely a place that I would recommend and visit again.
Helpful (0)
|Replies (0)Y
Yolanda
1 reviews | Active since Jan 2020
4 Feb 2025, 07:49
The Caledon Hotel, Casino and Spa
We had a wonderful stay at the Caledon hotel, breakfast was fantastic, staff was friendly, room was neat. Just needs a little upgrade because we had a problem with the door on the inside and instead of giving us a room with only a shower, which I requested, they gave us one with a shower in a bathtub . That was not so nice for a 60year old to handle but we made the best of it. The casino was not that busy and enough machines to play on. The highlight of our stay was the Spa visit. It was a whole new experience. Definitely a place that I would recommend and visit again.
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Replies (0)mW
marchell W
1 reviews | Active since Jan 2020
2 Jul 2024, 05:29
Poor and unfriendly service overall except for the Spa
We arrived at the hotel the security refused to let us in and drop our luggage while all the other people were allowed to drop their luggage before going to the parking , reception weren`t friendly at all,we didnt get the room we booked, upon arrival at the room the curtains were dirty and tv remote didnt work, we had to call reception 4 times to check the remote after the 4th time they actually responded.The next morning we called for A iron and again we had to call twice. I also dont know whats the use of the telephone in the rooms if there is no short codes to call? The basin in the bathroom with a prop that doesnt fit the bath or the basin so couldnt take a bath,had to shower . The Spa staff were friendly and had the best experience of our trip at the spa though.
Helpful (0)
|Replies (0)mW
marchell W
1 reviews | Active since Jan 2020
2 Jul 2024, 05:29
Poor and unfriendly service overall except for the Spa
We arrived at the hotel the security refused to let us in and drop our luggage while all the other people were allowed to drop their luggage before going to the parking , reception weren`t friendly at all,we didnt get the room we booked, upon arrival at the room the curtains were dirty and tv remote didnt work, we had to call reception 4 times to check the remote after the 4th time they actually responded.The next morning we called for A iron and again we had to call twice. I also dont know whats the use of the telephone in the rooms if there is no short codes to call? The basin in the bathroom with a prop that doesnt fit the bath or the basin so couldnt take a bath,had to shower . The Spa staff were friendly and had the best experience of our trip at the spa though.
0
Replies (0)AW
ALLENE W
1 reviews | Active since Jan 2020
20 Sept 2023, 21:00
Worst experience ever!!!
Booked in ,got incorrect room.Checked into correct room.Then people knock and want to get into room booked doubled.went to play on tables then machine is locked,struggled to get money.complained to Manager.played machines again then machines playes on own automatic?***!!!This was my gift to my husband for his birthday!!!!what a embarrassment!!!!Bad,bad,bad experience over all!!!
Helpful (0)
|Replies (0)AW
ALLENE W
1 reviews | Active since Jan 2020
20 Sept 2023, 21:00
Worst experience ever!!!
Booked in ,got incorrect room.Checked into correct room.Then people knock and want to get into room booked doubled.went to play on tables then machine is locked,struggled to get money.complained to Manager.played machines again then machines playes on own automatic?***!!!This was my gift to my husband for his birthday!!!!what a embarrassment!!!!Bad,bad,bad experience over all!!!
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Replies (0)VE
Veronique E
1 reviews | Active since Jan 2020
18 Apr 2023, 06:13
'ICE COLD' HOT WATER SPRINGS
Drove all the way from Somerset West for the hot water springs experience, just to get there and find out the water pumps are not working. Most upsetting part is that I called before I left my home to ensure the pools are in working order. Disappointed to say the least!
Helpful (0)
|Replies (0)VE
Veronique E
1 reviews | Active since Jan 2020
18 Apr 2023, 06:13
'ICE COLD' HOT WATER SPRINGS
Drove all the way from Somerset West for the hot water springs experience, just to get there and find out the water pumps are not working. Most upsetting part is that I called before I left my home to ensure the pools are in working order. Disappointed to say the least!
0
Replies (0)BJ
Brian J
1 reviews | Active since Jan 2020
6 Jun 2022, 10:48
Caledon spa soiled dirty sheets
The worst experience you will ever have at a Tsogo sun establishment. On arrival we were greeted with dirty soiled sheets. I have sent the manager a message and after many weeks she has still not gotten back to me.
Helpful (0)
|Replies (0)BJ
Brian J
1 reviews | Active since Jan 2020
6 Jun 2022, 10:48
Caledon spa soiled dirty sheets
The worst experience you will ever have at a Tsogo sun establishment. On arrival we were greeted with dirty soiled sheets. I have sent the manager a message and after many weeks she has still not gotten back to me.
0
Replies (0)