The Cape Boutique store
Claimed Business
The Cape Boutique store
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Roni K
1 reviews | Active since Jan 2020
29 Apr 2025, 08:00
This company is a ****.
The company advertised imported,, orthopaedic Italian sandals for women, at a discounted price of R895.00. When the order finally arrived, the sandalls were in packaging from China and of inferior quality. They are not orthopaedic, not Italian, not leather and very poorly made. The fit is altogether wrong and the soles are so thin I can feel the ground undeneath my feet. I could have bought them at a local low cost shop for R59.95. I tried to go back on line to return the product. The website and email had been removed and the email acknowledging my order came from a no-reply Payfast site. The company who took the money is called Redcube Investments. I tried in vain to contact anyone, and in desperation, contacted Shopify, who were the web hosts. They must have contacted Caple Boutique, who eventually responded saying that I wanted to return the shoes I would have to cover the costs and the suppliers were in China. There was no offer of a refund as advertised initially. They then offered a "token gesture of goodwill" to give me a payment of 10%. When I tried to respond the email address is unknown. This company is a ****. Keep well away from them. Veronica Koning
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Roni K
1 reviews | Active since Jan 2020
29 Apr 2025, 08:00
This company is a ****.
The company advertised imported,, orthopaedic Italian sandals for women, at a discounted price of R895.00. When the order finally arrived, the sandalls were in packaging from China and of inferior quality. They are not orthopaedic, not Italian, not leather and very poorly made. The fit is altogether wrong and the soles are so thin I can feel the ground undeneath my feet. I could have bought them at a local low cost shop for R59.95. I tried to go back on line to return the product. The website and email had been removed and the email acknowledging my order came from a no-reply Payfast site. The company who took the money is called Redcube Investments. I tried in vain to contact anyone, and in desperation, contacted Shopify, who were the web hosts. They must have contacted Caple Boutique, who eventually responded saying that I wanted to return the shoes I would have to cover the costs and the suppliers were in China. There was no offer of a refund as advertised initially. They then offered a "token gesture of goodwill" to give me a payment of 10%. When I tried to respond the email address is unknown. This company is a ****. Keep well away from them. Veronica Koning
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Una S
1 reviews | Active since Jan 2020
29 Apr 2025, 07:13
Cape-boutique - ONLINE Cape Town store
Cape-boutique makes out it is a clothing store that is closing down and that it is selling high quality products whose prices have been slashed. This is not the case. They are selling cheap Chinese clothes that look nothing like what is on the website. They also sent me the wrong order and claimed that if I wanted to return goods, I should cover the costs of sending them back to China. This is despite the fact that this was their mistake and the costs of sending these back is so exorbitant that you will be forced to pay more for these inferior clothes. They know that you are not going to do this! When asked for a local address they refuse to give it to you despite there being a local website address. I have approached the advertising authority [false advertising], the ombudsman and the local media to try and get this stopped. However, now that I look and try to find them the claim is that the store has closed. They will definitely open under another name so please look out for them!
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Una S
1 reviews | Active since Jan 2020
29 Apr 2025, 07:13
Cape-boutique - ONLINE Cape Town store
Cape-boutique makes out it is a clothing store that is closing down and that it is selling high quality products whose prices have been slashed. This is not the case. They are selling cheap Chinese clothes that look nothing like what is on the website. They also sent me the wrong order and claimed that if I wanted to return goods, I should cover the costs of sending them back to China. This is despite the fact that this was their mistake and the costs of sending these back is so exorbitant that you will be forced to pay more for these inferior clothes. They know that you are not going to do this! When asked for a local address they refuse to give it to you despite there being a local website address. I have approached the advertising authority [false advertising], the ombudsman and the local media to try and get this stopped. However, now that I look and try to find them the claim is that the store has closed. They will definitely open under another name so please look out for them!
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Patricia H
1 reviews | Active since Jan 2020
16 Apr 2025, 09:12
Poor service
I ordered 2 pairs of shoes. They took over 2 weeks to be delivered. One pair was wrong size and they have declined to replace them
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Patricia H
1 reviews | Active since Jan 2020
16 Apr 2025, 09:12
Poor service
I ordered 2 pairs of shoes. They took over 2 weeks to be delivered. One pair was wrong size and they have declined to replace them
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Patricia H
1 reviews | Active since Jan 2020
6 Apr 2025, 12:01
Concern
I ordered shoes on 24 March and 26 March and have not received either. When I inquire I'm told they are very busy
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Patricia H
1 reviews | Active since Jan 2020
6 Apr 2025, 12:01
Concern
I ordered shoes on 24 March and 26 March and have not received either. When I inquire I'm told they are very busy
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Ashley C
1 reviews | Active since Jan 2020
18 Jan 2024, 12:01
Take orders and payment and dnt deliver
My child order i paid. And never receive refund only a letter with no further communication. Letter read as follow Dear Mrs Carolus Trust this letter finds you well... December 08, 2023 Kelsey Carolus Our team would firstly like to apologise for the late delivery for your order with our brand. Due to an problem with our supplier, we had no further option but to wait until we receive new stock. The delay in receiving your order has been caused through multiple reasons such as sizing, availability of your sneaker & financial losses the company suffered through the course of last week. We are fully dedicated to ensure you receive your order or refund within 7 working days as of today 08 December. Please note you should receive your delivery / order before the 16th of this month & refunds will not be warranted on sale items. Thank you for taking some time to see this letter, we will keep you updated throughout until you sorted from your end. The Cape Boutique Team If you may have any questions or concerns, feel free to Contact us...
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Ashley C
1 reviews | Active since Jan 2020
18 Jan 2024, 12:01
Take orders and payment and dnt deliver
My child order i paid. And never receive refund only a letter with no further communication. Letter read as follow Dear Mrs Carolus Trust this letter finds you well... December 08, 2023 Kelsey Carolus Our team would firstly like to apologise for the late delivery for your order with our brand. Due to an problem with our supplier, we had no further option but to wait until we receive new stock. The delay in receiving your order has been caused through multiple reasons such as sizing, availability of your sneaker & financial losses the company suffered through the course of last week. We are fully dedicated to ensure you receive your order or refund within 7 working days as of today 08 December. Please note you should receive your delivery / order before the 16th of this month & refunds will not be warranted on sale items. Thank you for taking some time to see this letter, we will keep you updated throughout until you sorted from your end. The Cape Boutique Team If you may have any questions or concerns, feel free to Contact us...
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Deysha A
1 reviews | Active since Jan 2020
17 Jan 2024, 00:41
TERRIBLE OWNER AND **** SHOES!
The owner of this store is a terrible human being. In November we exchange two pairs of shoes for him to join my trading groups. I had to beg for him to bring the shoes to me for three weeks, and finally I went to go fetch them from him. The shoes were knock offs but I didn’t want to be rude about it. Two months later, after this boy, Sandile, has made money and lost money with trading, he demands a refund when there was no money exchanged. I offered him the shoes back. Since then he has been threatening me, and spreading lies and bad reviews about my business in order to get the money back. He has also been swearing me and using vulgar language with me.
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Deysha A
1 reviews | Active since Jan 2020
17 Jan 2024, 00:41
TERRIBLE OWNER AND **** SHOES!
The owner of this store is a terrible human being. In November we exchange two pairs of shoes for him to join my trading groups. I had to beg for him to bring the shoes to me for three weeks, and finally I went to go fetch them from him. The shoes were knock offs but I didn’t want to be rude about it. Two months later, after this boy, Sandile, has made money and lost money with trading, he demands a refund when there was no money exchanged. I offered him the shoes back. Since then he has been threatening me, and spreading lies and bad reviews about my business in order to get the money back. He has also been swearing me and using vulgar language with me.
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FastFibre B
1 reviews | Active since Jan 2020
12 Jan 2024, 10:33
Instagram @thecapeboutique.store
its being 9 months since i haven't received my sneakers !!! i will find you sandile
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FastFibre B
1 reviews | Active since Jan 2020
12 Jan 2024, 10:33
Instagram @thecapeboutique.store
its being 9 months since i haven't received my sneakers !!! i will find you sandile
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Anke B
1 reviews | Active since Jan 2020
20 Dec 2023, 20:33
Very Bad
We are 3 people who ordered 3 different pairs of shoes, we just received 1 pair. We ordered on the 11 of November and since we ordered we had no updates nog feedback on anything. NEVER EVER waste your money on these people please
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Anke B
1 reviews | Active since Jan 2020
20 Dec 2023, 20:33
Very Bad
We are 3 people who ordered 3 different pairs of shoes, we just received 1 pair. We ordered on the 11 of November and since we ordered we had no updates nog feedback on anything. NEVER EVER waste your money on these people please
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