The Fireplace Company
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Had an excellent experience dealing with Brent. His advice was really helpful and the service was exceptional. I bought a fireplace called the "Herm****" a 14kw unit for my holiday cottage in Langezandt Struisbaai. The installation was done in no time at all and now I can enjoy warm evenings during winter. Thanks a ton, Brent. Best wishes. Bernard.
1 reviews | Active since Jan 2020
Had an excellent experience dealing with Brent. His advice was really helpful and the service was exceptional. I bought a fireplace called the "Herm****" a 14kw unit for my holiday cottage in Langezandt Struisbaai. The installation was done in no time at all and now I can enjoy warm evenings during winter. Thanks a ton, Brent. Best wishes. Bernard.
1 reviews | Active since Jan 2020
lovely to deal with people who know what they're doing. Quoting was a bit slow, probably affected by loadshed problems, but thereafter all speedy and reliable. eddie knows his stuff and tells it like it is. The installation team led by Raymond was top-notch!
1 reviews | Active since Jan 2020
lovely to deal with people who know what they're doing. Quoting was a bit slow, probably affected by loadshed problems, but thereafter all speedy and reliable. eddie knows his stuff and tells it like it is. The installation team led by Raymond was top-notch!
1 reviews | Active since Jan 2020
Excellent service from Rudi. On time delivery of good product. Honest people. Called me back and told me I would be re-imbursted on a component that they did not need during installation. My next fireplace for my bedroom will also come from them. Well done team!
1 reviews | Active since Jan 2020
Excellent service from Rudi. On time delivery of good product. Honest people. Called me back and told me I would be re-imbursted on a component that they did not need during installation. My next fireplace for my bedroom will also come from them. Well done team!
1 reviews | Active since Jan 2020
Phoned Eddie and explained a problem we experience with our fireplace in detail. He suggested possible solutions and asked that we email him as he would come around the next day for an assessment. He informed me that it would be a R350 call out fee which I accepted. I send the email and the company responded by co firming the time Eddie would be at our house. The next day we waited until 45 mins after the said time of the appointment. I then phoned Eddie who could not remember anything discussed the previous day, as if it never happened. I told him not to bother and put the phone down.
1 reviews | Active since Jan 2020
Phoned Eddie and explained a problem we experience with our fireplace in detail. He suggested possible solutions and asked that we email him as he would come around the next day for an assessment. He informed me that it would be a R350 call out fee which I accepted. I send the email and the company responded by co firming the time Eddie would be at our house. The next day we waited until 45 mins after the said time of the appointment. I then phoned Eddie who could not remember anything discussed the previous day, as if it never happened. I told him not to bother and put the phone down.
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