TF
The Fireplace Company
Unclaimed Business
TF
The Fireplace Company
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#5Ranked In Home Services
0 NPSUnlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBC
Bernard C
1 reviews | Active since Jan 2020
1 Jun 2023, 08:10
Fireplace.
Had an excellent experience dealing with Brent. His advice was really helpful and the service was exceptional. I bought a fireplace called the "Herm****" a 14kw unit for my holiday cottage in Langezandt Struisbaai. The installation was done in no time at all and now I can enjoy warm evenings during winter. Thanks a ton, Brent. Best wishes. Bernard.
Helpful (0)
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Bernard C
1 reviews | Active since Jan 2020
1 Jun 2023, 08:10
Fireplace.
Had an excellent experience dealing with Brent. His advice was really helpful and the service was exceptional. I bought a fireplace called the "Herm****" a 14kw unit for my holiday cottage in Langezandt Struisbaai. The installation was done in no time at all and now I can enjoy warm evenings during winter. Thanks a ton, Brent. Best wishes. Bernard.
0
Replies (0)MH
Mrs. Hardy
1 reviews | Active since Jan 2020
28 Apr 2023, 11:02
best fireplace service
lovely to deal with people who know what they're doing. Quoting was a bit slow, probably affected by loadshed problems, but thereafter all speedy and reliable. eddie knows his stuff and tells it like it is. The installation team led by Raymond was top-notch!
Helpful (0)
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Mrs. Hardy
1 reviews | Active since Jan 2020
28 Apr 2023, 11:02
best fireplace service
lovely to deal with people who know what they're doing. Quoting was a bit slow, probably affected by loadshed problems, but thereafter all speedy and reliable. eddie knows his stuff and tells it like it is. The installation team led by Raymond was top-notch!
0
Replies (0)JR
Juan R
1 reviews | Active since Jan 2020
25 Jun 2020, 18:45
Service excellence
Excellent service from Rudi. On time delivery of good product. Honest people. Called me back and told me I would be re-imbursted on a component that they did not need during installation. My next fireplace for my bedroom will also come from them. Well done team!
Helpful (0)
|Replies (0)JR
Juan R
1 reviews | Active since Jan 2020
25 Jun 2020, 18:45
Service excellence
Excellent service from Rudi. On time delivery of good product. Honest people. Called me back and told me I would be re-imbursted on a component that they did not need during installation. My next fireplace for my bedroom will also come from them. Well done team!
0
Replies (0)HA
Henry A
1 reviews | Active since Jan 2020
27 Jul 2018, 19:48
The fireplace company's amnesia
Phoned Eddie and explained a problem we experience with our fireplace in detail. He suggested possible solutions and asked that we email him as he would come around the next day for an assessment. He informed me that it would be a R350 call out fee which I accepted. I send the email and the company responded by co firming the time Eddie would be at our house. The next day we waited until 45 mins after the said time of the appointment. I then phoned Eddie who could not remember anything discussed the previous day, as if it never happened. I told him not to bother and put the phone down.
Helpful (0)
|Replies (0)HA
Henry A
1 reviews | Active since Jan 2020
27 Jul 2018, 19:48
The fireplace company's amnesia
Phoned Eddie and explained a problem we experience with our fireplace in detail. He suggested possible solutions and asked that we email him as he would come around the next day for an assessment. He informed me that it would be a R350 call out fee which I accepted. I send the email and the company responded by co firming the time Eddie would be at our house. The next day we waited until 45 mins after the said time of the appointment. I then phoned Eddie who could not remember anything discussed the previous day, as if it never happened. I told him not to bother and put the phone down.
0
Replies (0)