TF
The FIX
Claimed Business
TF
AI Review Summary
Based on recent customer reviews, The FIX faces significant customer experience challenges. The most common complaints involve rude and dismissive staff, particularly managers, across multiple branches. Customers frequently report difficulties obtaining refunds or exchanges, often being told the store has no cash or being sent back repeatedly. Pricing discrepancies, misleading promotions, and unauthorized account actions further erode trust. Positive reviews highlight individual employees who deliver friendly, enthusiastic styling assistance and praise product quality, particularly denim. However, these bright spots are heavily outweighed by widespread service failures and unprofessional conduct.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-73
Recommended: Unlikely
Review Distribution
1.8|38 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(2.9%)
1(77.1%)
5(20%)
4(0%)
3(0%)
2(2.9%)
1(77.1%)
Frequently Asked Questions About The FIX
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anonymous A
1 reviews | Active since Jan 2020
17 Mar 2026, 09:30
Order missing but stated as collected...
I ordered via Bash from The Fix Centurion mall on 13/12/25.I was not around to collect my order from The Fix Centurion mall. In March 2026 they said my order was collected on 18/12/26 and I never received an update on my order being collected up until today... I was refunded but I still wonder who collected my order???? I will NEVER order via Bash from The Fix Centurion mall again...I smell a rat...
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
17 Mar 2026, 09:30
Order missing but stated as collected...
I ordered via Bash from The Fix Centurion mall on 13/12/25.I was not around to collect my order from The Fix Centurion mall. In March 2026 they said my order was collected on 18/12/26 and I never received an update on my order being collected up until today... I was refunded but I still wonder who collected my order???? I will NEVER order via Bash from The Fix Centurion mall again...I smell a rat...
0
Replies (0)D
Dineo
1 reviews | Active since Jan 2020
16 Mar 2026, 15:01
I bought a jersey on Friday Sunday I decided to take it back it was unsuitable for my daughter
I bought a jersey on Friday Sunday I decided to take it back it was unsuitable for my daughter.the manager told me I should return it other store with atti6
Helpful (0)
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Dineo
1 reviews | Active since Jan 2020
16 Mar 2026, 15:01
I bought a jersey on Friday Sunday I decided to take it back it was unsuitable for my daughter
I bought a jersey on Friday Sunday I decided to take it back it was unsuitable for my daughter.the manager told me I should return it other store with atti6
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Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
7 Mar 2026, 05:03
Complaint against Thandazo
I and my friend visited THE FIX ALEXANDRA(PAN AFRICA SHOPPING CENTRE)I'm so impressed on how Asemahle help us everything was excellent but when we went to pay at the counter the was a lady by the name Thandazo she gave us attitude and regrets of going at her working station,First since we were helped by Asemahle according to her Asemahle was supposed to leave at the floor because she was calling her,She started to go out of the Till when we were about to pay and say she is not going to help us.Im so disappointed with Thandazo's behavior as she even ask me if do I want her name when I was asking Asemahle where can we rate them
Helpful (0)
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Precious M
1 reviews | Active since Jan 2020
7 Mar 2026, 05:03
Complaint against Thandazo
I and my friend visited THE FIX ALEXANDRA(PAN AFRICA SHOPPING CENTRE)I'm so impressed on how Asemahle help us everything was excellent but when we went to pay at the counter the was a lady by the name Thandazo she gave us attitude and regrets of going at her working station,First since we were helped by Asemahle according to her Asemahle was supposed to leave at the floor because she was calling her,She started to go out of the Till when we were about to pay and say she is not going to help us.Im so disappointed with Thandazo's behavior as she even ask me if do I want her name when I was asking Asemahle where can we rate them
0
Replies (0)R
Robin
1 reviews | Active since Jan 2020
10 Feb 2026, 18:21
The fix awesome
At The FIX in Parow Centre, I was impressed by how creatively and enthusiastically the staff helped me style pieces I never thought I’d try. They encouraged me to explore new looks with confidence — no judgment, just good-hearted fashion advice. Their passion for what they do shines through every interaction.
Helpful (0)
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Robin
1 reviews | Active since Jan 2020
10 Feb 2026, 18:21
The fix awesome
At The FIX in Parow Centre, I was impressed by how creatively and enthusiastically the staff helped me style pieces I never thought I’d try. They encouraged me to explore new looks with confidence — no judgment, just good-hearted fashion advice. Their passion for what they do shines through every interaction.
0
Replies (0)YM
ZG
Zuzile G
1 reviews | Active since Jan 2020
8 Jan 2026, 14:33
Coat marked on sale for R309. 99 but I was charged R399 and they refuse to sell it at R309.99 when I return to the store
I bought a mark down coat for R309. 99 but when I checked the slip I was charged R399 I went back to the store today to buy the coat with the mark down price on the tag and they refused to do that they said the manager is on leave and the cashier from yesterday is not working today,so I can only return the coat or buy it with the price of R399 they said they can't help me because it not their fault it's the person who was putting mark down tags who tagged the coat at R309. 99. I'm so disappointed with the service received from The Fix Eshowe. It's the first time I encounter such experience with the store I believe I was supposed to pay R309. 99 the price on the tag
Helpful (0)
|Replies (0)ZG
Zuzile G
1 reviews | Active since Jan 2020
8 Jan 2026, 14:33
Coat marked on sale for R309. 99 but I was charged R399 and they refuse to sell it at R309.99 when I return to the store
I bought a mark down coat for R309. 99 but when I checked the slip I was charged R399 I went back to the store today to buy the coat with the mark down price on the tag and they refused to do that they said the manager is on leave and the cashier from yesterday is not working today,so I can only return the coat or buy it with the price of R399 they said they can't help me because it not their fault it's the person who was putting mark down tags who tagged the coat at R309. 99. I'm so disappointed with the service received from The Fix Eshowe. It's the first time I encounter such experience with the store I believe I was supposed to pay R309. 99 the price on the tag
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Replies (0)TS
Thandokazi S
1 reviews | Active since Jan 2020
8 Dec 2025, 12:59
*****
am writing to formally lodge a complaint regarding an incident that occurred at your Fix Liberty Promenade store. On Saturday, I made a purchase at your store, but during the transaction, your cashier signed me up for a club magazine without my knowledge or consent. I consider this unauthorized subscription to be a serious matter, as it was done without my permission. I regard this as *****ulent activity and request that this subscription be immediately cancelled and any associated charges be reversed. I also expect a written confirmation once this matter has been resolved, and I urge your team to take appropriate steps to ensure such incidents do not happen again.
Helpful (0)
|Replies (0)TS
Thandokazi S
1 reviews | Active since Jan 2020
8 Dec 2025, 12:59
*****
am writing to formally lodge a complaint regarding an incident that occurred at your Fix Liberty Promenade store. On Saturday, I made a purchase at your store, but during the transaction, your cashier signed me up for a club magazine without my knowledge or consent. I consider this unauthorized subscription to be a serious matter, as it was done without my permission. I regard this as *****ulent activity and request that this subscription be immediately cancelled and any associated charges be reversed. I also expect a written confirmation once this matter has been resolved, and I urge your team to take appropriate steps to ensure such incidents do not happen again.
0
Replies (0)PM
Previous M
1 reviews | Active since Jan 2020
3 Dec 2025, 19:34
The Most Misleading, Confusing, and Dishonest Shopping Experience I’ve Ever Had
I’m extremely disappointed with how this whole situation was handled — from the misleading “Buy 1 Get 1 Free” promotion on the BASH/TFG (THE FIX) website to the rude and unhelpful attitude I received from Jasmine. The website NEVER stated that I must add items twice for the promotion to apply. A “Buy 1 Get 1 Free” promotion is very simple: you buy one, you get one. The website should clearly show or auto-apply the free item. Instead, it left everything unclear and that’s not the customer’s fault she even told me that I “got a discount at checkout,” as if that’s why I didn’t get my free items. It was Black Friday — of course there are discounts everywhere. That has nothing to do with the promotion I bought for. I wasn’t buying for discounts. I was buying because of the Buy 1 Get 1 Free promotion. Here is the part that proves Bash KNOWS they are at fault: They offered me 20% off as an apology. If the problem was really my fault, why offer me anything? Clearly they know their promotion setup was misleading, their website failed to guide the customer properly, and their staff handled the issue badly. A business that is confident it did nothing wrong does NOT offer discounts “as apology.” Let’s be very honest: I didn’t buy because I wanted a discount. I bought because of the Buy 1 Get 1 Free promotion. So why am I now being told that I will never receive my free 8 items? Why am I being told to return everything (which is a massive inconvenience) and reorder again — like I did something wrong? This is unacceptable behaviour from a company pretending to be professional. Other shops make promotions simple. They clearly tell customers when something needs to be added, they show warnings, and they assist without attitude. Bash does the opposite: ❌ They hide important information ❌ Their system does not work the way it should ❌ Their customer service is full of excuses ❌ Their staff gives attitude instead of help ❌ They shift all the blame onto the customer ❌ They offer a small discount to cover up a big mistake ❌ And they still refuse to give the items owed from the promotion This whole experience has shown me that Bash’s promotions are not just confusing — they are misleading to the point of feeling like a ****. Their service is unreliable, their communication is inconsistent, and their staff does not treat customers with respect. Jasmine told me I “should’ve done what everyone else did” and that “they don’t know what I want,” which is unacceptable. I even explained that I didn’t mind different colours or exchanging in-store — I simply want the items I paid for, not a refund. Her attitude was rude, dismissive, and completely unprofessional. Then I received an email basically telling me there’s the same copy-and-paste “we can’t help you” message. No responsibility. No acknowledgement. Just instructions for ME to do more work: return everything, reorder, and pray the promotion is still available.“nothing they can do” except refund me. That’s not good enough. I don’t want a refund — I want the free items from the promotion, exactly as advertised How was I supposed to know that? The website does NOT say that anywhere. There is no pop-up, no explanation, no instruction. A first-time online buyer would NEVER know that.. This experience has been stressful, disappointing, and honestly feels like customers are being misled.
Helpful (0)
|Replies (0)PM
Previous M
1 reviews | Active since Jan 2020
3 Dec 2025, 19:34
The Most Misleading, Confusing, and Dishonest Shopping Experience I’ve Ever Had
I’m extremely disappointed with how this whole situation was handled — from the misleading “Buy 1 Get 1 Free” promotion on the BASH/TFG (THE FIX) website to the rude and unhelpful attitude I received from Jasmine. The website NEVER stated that I must add items twice for the promotion to apply. A “Buy 1 Get 1 Free” promotion is very simple: you buy one, you get one. The website should clearly show or auto-apply the free item. Instead, it left everything unclear and that’s not the customer’s fault she even told me that I “got a discount at checkout,” as if that’s why I didn’t get my free items. It was Black Friday — of course there are discounts everywhere. That has nothing to do with the promotion I bought for. I wasn’t buying for discounts. I was buying because of the Buy 1 Get 1 Free promotion. Here is the part that proves Bash KNOWS they are at fault: They offered me 20% off as an apology. If the problem was really my fault, why offer me anything? Clearly they know their promotion setup was misleading, their website failed to guide the customer properly, and their staff handled the issue badly. A business that is confident it did nothing wrong does NOT offer discounts “as apology.” Let’s be very honest: I didn’t buy because I wanted a discount. I bought because of the Buy 1 Get 1 Free promotion. So why am I now being told that I will never receive my free 8 items? Why am I being told to return everything (which is a massive inconvenience) and reorder again — like I did something wrong? This is unacceptable behaviour from a company pretending to be professional. Other shops make promotions simple. They clearly tell customers when something needs to be added, they show warnings, and they assist without attitude. Bash does the opposite: ❌ They hide important information ❌ Their system does not work the way it should ❌ Their customer service is full of excuses ❌ Their staff gives attitude instead of help ❌ They shift all the blame onto the customer ❌ They offer a small discount to cover up a big mistake ❌ And they still refuse to give the items owed from the promotion This whole experience has shown me that Bash’s promotions are not just confusing — they are misleading to the point of feeling like a ****. Their service is unreliable, their communication is inconsistent, and their staff does not treat customers with respect. Jasmine told me I “should’ve done what everyone else did” and that “they don’t know what I want,” which is unacceptable. I even explained that I didn’t mind different colours or exchanging in-store — I simply want the items I paid for, not a refund. Her attitude was rude, dismissive, and completely unprofessional. Then I received an email basically telling me there’s the same copy-and-paste “we can’t help you” message. No responsibility. No acknowledgement. Just instructions for ME to do more work: return everything, reorder, and pray the promotion is still available.“nothing they can do” except refund me. That’s not good enough. I don’t want a refund — I want the free items from the promotion, exactly as advertised How was I supposed to know that? The website does NOT say that anywhere. There is no pop-up, no explanation, no instruction. A first-time online buyer would NEVER know that.. This experience has been stressful, disappointing, and honestly feels like customers are being misled.
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Replies (0)