TF
The FIX
Claimed Business
TF
AI Review Summary
Based on recent customer reviews, The Fix is facing significant customer experience challenges across multiple branches nationwide. A recurring theme is dissatisfaction with staff conduct, with customers consistently mentioning rude cashiers, dismissive managers, and unprofessional behaviour during refunds and exchanges. Shoppers frequently raise concerns about stores not having cash for refunds, confusing promotions on the Bash platform, billing discrepancies, and inflexible return policies. On a more positive note, certain branches receive praise for individual staff members who deliver attentive, style-savvy assistance and create memorable shopping moments.
Performance(last 12 months):
Trustindex Rating
2.6TrustIndex
2.6
Review Distribution
1.8|38 Reviews
Jul '25 - Jun '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 09:28
The fix poor service
I bought jeans online BASH, from the fix. They did not remove the tag. What is the need of shopping online if I still have to go to the shop to remove the tag. This is such an inconvinience.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:16
Struggling to get my cash refund
I'm standing here at the fix frustrated Im returning an item that I bought for a refund I'm being told they don't have cash ,they can only return the money into my account which will take up to 8 days to reflect I'm frustrated need my money now ,I need my money how can a store as big as The fix not have cash .
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:16
Struggling to get my cash refund
I'm standing here at the fix frustrated Im returning an item that I bought for a refund I'm being told they don't have cash ,they can only return the money into my account which will take up to 8 days to reflect I'm frustrated need my money now ,I need my money how can a store as big as The fix not have cash .
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 12:34
Horrible service
Went to the fix centurion during lunch, first there was no one on the tills when the lady came eventually I was told I can't put 1 item on laybye went back took another item put in the item I wanted to put on laybye was 500 . Then when I called oit my ID I was advised I can't be assisted without a physical ID even i had one in my emails.. who carries ID everywhere. Disgusting and disappointed
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 12:34
Horrible service
Went to the fix centurion during lunch, first there was no one on the tills when the lady came eventually I was told I can't put 1 item on laybye went back took another item put in the item I wanted to put on laybye was 500 . Then when I called oit my ID I was advised I can't be assisted without a physical ID even i had one in my emails.. who carries ID everywhere. Disgusting and disappointed
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Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 03:30
Highly disappointing experience with poor customer service and terrible store management.
Absolutely disgusted by both the service and the condition of this store at Mall of Tembisa. The shop is extremely untidy and disorganized—it’s almost impossible to find anything. Different clothing items are crammed onto the same shelves, many aren’t even on hangers, and some are lying on the floor or placed in the shoe section. Only one fitting room is available, while the other two are being used as storage, which causes long and frustrating waits—especially when someone is trying on multiple items. The checkout experience is just as bad, with long queues and a very slow cashier, leaving customers waiting far too long to pay. To make matters worse, there was a very rude gentleman who completely ignored us when we asked about item availability and just continued folding clothes. Overall, a highly disappointing experience with poor customer service and terrible store management.
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Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 03:30
Highly disappointing experience with poor customer service and terrible store management.
Absolutely disgusted by both the service and the condition of this store at Mall of Tembisa. The shop is extremely untidy and disorganized—it’s almost impossible to find anything. Different clothing items are crammed onto the same shelves, many aren’t even on hangers, and some are lying on the floor or placed in the shoe section. Only one fitting room is available, while the other two are being used as storage, which causes long and frustrating waits—especially when someone is trying on multiple items. The checkout experience is just as bad, with long queues and a very slow cashier, leaving customers waiting far too long to pay. To make matters worse, there was a very rude gentleman who completely ignored us when we asked about item availability and just continued folding clothes. Overall, a highly disappointing experience with poor customer service and terrible store management.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 21:49
Extremely Poor Customer Service and Incorrect Payment Handling at The Fix – Durban West Street
I am writing to formally raise a complaint regarding a very disappointing experience at The Fix store located on West Street in Durban. On the day of the incident, I made a purchase and clearly informed the cashier that I would be using the MoTime payment option. However, without my consent or confirmation, the full amount of R200 was instead debited directly from my bank account. I only realised this after leaving the store while I was already on my way in an Uber, which forced me to return to the store to resolve the issue. Upon my return, the service I received was extremely unprofessional and unacceptable. The staff member who initially assisted me refused to help further and told me to wait for someone else without explanation. When another staff member, Ntokozo, eventually assisted me, her attitude was dismissive and rude. Instead of addressing the issue respectfully, she questioned me in a condescending manner, asking why I did not notice the incorrect payment method being used. As a customer, I do not have visibility into what payment option is being processed unless it is clearly communicated. During the refund process, I was given cash, despite the fact that I had paid using my bank card. When I politely requested that the refund be processed back into my account instead, I overheard Ntokozo refer to me as “annoying” to her colleague. This was extremely disrespectful and uncalled for. While one staff member present was polite, the overall experience was deeply unpleasant and reflects a serious lack of customer service training and professionalism. I subsequently contacted customer service to report the incident and was assured that I would receive a follow-up call. However, it has now been two days without any response, which is equally disappointing and suggests a lack of accountability. I am a regular customer and genuinely enjoy shopping at The Fix, which makes this experience even more disheartening. I would like this matter to be escalated and addressed urgently. I expect: - A formal apology for the treatment I received - Clarification on why the incorrect payment method was used - An explanation of why a card payment refund was initially processed as cash - Assurance that staff will receive proper customer service training to prevent similar incidents I hope this complaint will be taken seriously and that appropriate action will be taken.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 21:49
Extremely Poor Customer Service and Incorrect Payment Handling at The Fix – Durban West Street
I am writing to formally raise a complaint regarding a very disappointing experience at The Fix store located on West Street in Durban. On the day of the incident, I made a purchase and clearly informed the cashier that I would be using the MoTime payment option. However, without my consent or confirmation, the full amount of R200 was instead debited directly from my bank account. I only realised this after leaving the store while I was already on my way in an Uber, which forced me to return to the store to resolve the issue. Upon my return, the service I received was extremely unprofessional and unacceptable. The staff member who initially assisted me refused to help further and told me to wait for someone else without explanation. When another staff member, Ntokozo, eventually assisted me, her attitude was dismissive and rude. Instead of addressing the issue respectfully, she questioned me in a condescending manner, asking why I did not notice the incorrect payment method being used. As a customer, I do not have visibility into what payment option is being processed unless it is clearly communicated. During the refund process, I was given cash, despite the fact that I had paid using my bank card. When I politely requested that the refund be processed back into my account instead, I overheard Ntokozo refer to me as “annoying” to her colleague. This was extremely disrespectful and uncalled for. While one staff member present was polite, the overall experience was deeply unpleasant and reflects a serious lack of customer service training and professionalism. I subsequently contacted customer service to report the incident and was assured that I would receive a follow-up call. However, it has now been two days without any response, which is equally disappointing and suggests a lack of accountability. I am a regular customer and genuinely enjoy shopping at The Fix, which makes this experience even more disheartening. I would like this matter to be escalated and addressed urgently. I expect: - A formal apology for the treatment I received - Clarification on why the incorrect payment method was used - An explanation of why a card payment refund was initially processed as cash - Assurance that staff will receive proper customer service training to prevent similar incidents I hope this complaint will be taken seriously and that appropriate action will be taken.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 09:30
Order missing but stated as collected...
I ordered via Bash from The Fix Centurion mall on 13/12/25.I was not around to collect my order from The Fix Centurion mall. In March 2026 they said my order was collected on 18/12/26 and I never received an update on my order being collected up until today... I was refunded but I still wonder who collected my order???? I will NEVER order via Bash from The Fix Centurion mall again...I smell a rat...
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 09:30
Order missing but stated as collected...
I ordered via Bash from The Fix Centurion mall on 13/12/25.I was not around to collect my order from The Fix Centurion mall. In March 2026 they said my order was collected on 18/12/26 and I never received an update on my order being collected up until today... I was refunded but I still wonder who collected my order???? I will NEVER order via Bash from The Fix Centurion mall again...I smell a rat...
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