TG
The Gallery Queenstown cc
Claimed Business
TG
The Gallery Queenstown cc
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Cordelia N
1 reviews | Active since Jan 2020
22 Oct 2024, 14:14
My daughter's 15th Birthday Lunchh
Let me start of by saying what an absolute pleasure it was having lunch at the Gallery. It was my daughter's 15th Birthday and I wanted to arrange something special for her and her friends such as a birthday lunch, about two weeks prior to her birthday I was in contact with Annerie, who is also the owner of this establishment, the communication between us were effortless, and the quick responses from Annerie was amazing!!! On the day of my daughter's birthday we were greeted by her very friendly staff upon arrival and they made us feel so welcome and when you walk into the dining area, immediately you feel the sense of calmness, a Zen like atmosphere which was very comforting. The food experience was out of this world, They have an amazing non-complex menu that made deciding what to eat very easy, the service for the food was a bit slow but it was understandable as they were very busy so we weren't too concerned about that but it the food was definitely worth the wait. to conclude my review here is my rating for my experience. Greeting: 5/5 Staff friendliness: 5/5 Atmosphere: 5/5 Food: 5/5 Service: 4/5 Attentiveness: 4/5 Child friendly: 5/5 At the end of the day they made my daughter's birthday lunch really special and memorable, I am happy. I Highly recommend Visiting The Gallery.
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Cordelia N
1 reviews | Active since Jan 2020
22 Oct 2024, 14:14
My daughter's 15th Birthday Lunchh
Let me start of by saying what an absolute pleasure it was having lunch at the Gallery. It was my daughter's 15th Birthday and I wanted to arrange something special for her and her friends such as a birthday lunch, about two weeks prior to her birthday I was in contact with Annerie, who is also the owner of this establishment, the communication between us were effortless, and the quick responses from Annerie was amazing!!! On the day of my daughter's birthday we were greeted by her very friendly staff upon arrival and they made us feel so welcome and when you walk into the dining area, immediately you feel the sense of calmness, a Zen like atmosphere which was very comforting. The food experience was out of this world, They have an amazing non-complex menu that made deciding what to eat very easy, the service for the food was a bit slow but it was understandable as they were very busy so we weren't too concerned about that but it the food was definitely worth the wait. to conclude my review here is my rating for my experience. Greeting: 5/5 Staff friendliness: 5/5 Atmosphere: 5/5 Food: 5/5 Service: 4/5 Attentiveness: 4/5 Child friendly: 5/5 At the end of the day they made my daughter's birthday lunch really special and memorable, I am happy. I Highly recommend Visiting The Gallery.
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Mbuyiselo M
1 reviews | Active since Jan 2020
18 Sept 2024, 10:30
The Gallery
The Best Establishment in Town , I occasionally eat there but haven't slept there yet but the Service in this place is out of this World ,, I enjoy the food , Service and my daughter enjoys the play area , will definitely give this place a number 1 Star
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Mbuyiselo M
1 reviews | Active since Jan 2020
18 Sept 2024, 10:30
The Gallery
The Best Establishment in Town , I occasionally eat there but haven't slept there yet but the Service in this place is out of this World ,, I enjoy the food , Service and my daughter enjoys the play area , will definitely give this place a number 1 Star
0
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NCEBAKAZI K
1 reviews | Active since Jan 2020
5 Jul 2024, 15:58
Disrespectful, ****** & Arrogant owner with low standards
I recently had an extremely disappointing experience at the Gallery Accommodation Establishment in Queenstown. Upon arrival, we were ushered into a room with filthy and stained bedding, which immediately raised concerns about the cleanliness and maintenance of the establishment. The true extent of the problem became apparent the following morning when we brought the issue to the attention of the supervisor. Instead of offering an apology or showing any concern, the supervisor casually mentioned that the stains seemed to be permanent as they had been attempting to remove them. This lack of accountability and disregard for the guest's experience was deeply disheartening. When I inquired as to why there was no apology for the filthy conditions, the supervisor's attitude quickly turned cheeky and unprofessional. To my surprise, she escalated her own version to the owner, who happened to be her father-in-law. The owner confronted my partner in an aggressive manner, immediately shifting blame onto me and accusing me of causing the stains with my makeup. This confrontation was completely uncalled for and only added insult to injury. It was clear that the owner had no intention of taking responsibility for the poor state of the room or offering any form of resolution. Instead, he resorted to threats, stating that I was no longer welcome and that he would throw our belongings outside if we didn't vacate immediately, promising to refund us, which to this moment hasn't been refunded . In light of this unacceptable treatment, we peacefully left the establishment. The entire experience left us feeling appalled and deeply disappointed. I cannot fathom how a supposedly reputable establishment could exhibit such blatant disregard for customer satisfaction and basic decency. Furthermore, we are left questioning whether there may have been underlying racial bias involved in this ordeal. As a person of color, it is disheartening to think that my legitimate concerns were dismissed and met with hostility simply because of my race. Such behavior is completely unacceptable and raises serious concerns about the ethics and values of the Gallery Accommodation Establishment. In conclusion, our experience at the Gallery Accommodation Establishment in Queenstown was nothing short of a nightmare. The filthy and stained bedding, coupled with the dismissive and confrontational response from both the supervisor and the owner, left us feeling disrespected and unwelcome. **** I strongly advise against staying at this establishment***, as the lack of professionalism, accountability, and potentially discriminatory behavior is unacceptable.
Helpful (0)
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NCEBAKAZI K
1 reviews | Active since Jan 2020
5 Jul 2024, 15:58
Disrespectful, ****** & Arrogant owner with low standards
I recently had an extremely disappointing experience at the Gallery Accommodation Establishment in Queenstown. Upon arrival, we were ushered into a room with filthy and stained bedding, which immediately raised concerns about the cleanliness and maintenance of the establishment. The true extent of the problem became apparent the following morning when we brought the issue to the attention of the supervisor. Instead of offering an apology or showing any concern, the supervisor casually mentioned that the stains seemed to be permanent as they had been attempting to remove them. This lack of accountability and disregard for the guest's experience was deeply disheartening. When I inquired as to why there was no apology for the filthy conditions, the supervisor's attitude quickly turned cheeky and unprofessional. To my surprise, she escalated her own version to the owner, who happened to be her father-in-law. The owner confronted my partner in an aggressive manner, immediately shifting blame onto me and accusing me of causing the stains with my makeup. This confrontation was completely uncalled for and only added insult to injury. It was clear that the owner had no intention of taking responsibility for the poor state of the room or offering any form of resolution. Instead, he resorted to threats, stating that I was no longer welcome and that he would throw our belongings outside if we didn't vacate immediately, promising to refund us, which to this moment hasn't been refunded . In light of this unacceptable treatment, we peacefully left the establishment. The entire experience left us feeling appalled and deeply disappointed. I cannot fathom how a supposedly reputable establishment could exhibit such blatant disregard for customer satisfaction and basic decency. Furthermore, we are left questioning whether there may have been underlying racial bias involved in this ordeal. As a person of color, it is disheartening to think that my legitimate concerns were dismissed and met with hostility simply because of my race. Such behavior is completely unacceptable and raises serious concerns about the ethics and values of the Gallery Accommodation Establishment. In conclusion, our experience at the Gallery Accommodation Establishment in Queenstown was nothing short of a nightmare. The filthy and stained bedding, coupled with the dismissive and confrontational response from both the supervisor and the owner, left us feeling disrespected and unwelcome. **** I strongly advise against staying at this establishment***, as the lack of professionalism, accountability, and potentially discriminatory behavior is unacceptable.
0
Replies (0)NN
Ntsikelelo N
1 reviews | Active since Jan 2020
9 Mar 2024, 19:43
Over payment of the bill
Today the 09th of March we visited the restaurant and our total bill was supposed to be R575, with a gratitude of R25, but i ended up swiping and paying R800. Which was a mistake but now that mistake can’t be rectified all because the extra R200 is a tip… poor customer care and telling us they can’t help us because the boss isn't around and the table is closed.
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Ntsikelelo N
1 reviews | Active since Jan 2020
9 Mar 2024, 19:43
Over payment of the bill
Today the 09th of March we visited the restaurant and our total bill was supposed to be R575, with a gratitude of R25, but i ended up swiping and paying R800. Which was a mistake but now that mistake can’t be rectified all because the extra R200 is a tip… poor customer care and telling us they can’t help us because the boss isn't around and the table is closed.
0
Replies (0)MN
Mziwenkosi N
1 reviews | Active since Jan 2020
26 Apr 2023, 19:27
The gallery,bad service 😞
Manager there, Samantha she is rude has attitude against black people, dropped an a fone one because i was not able to check in the day i was, mind you had payed for that. Arrived and ahe still had the same attitude, yhooo worst experience ever, black people stay away
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Mziwenkosi N
1 reviews | Active since Jan 2020
26 Apr 2023, 19:27
The gallery,bad service 😞
Manager there, Samantha she is rude has attitude against black people, dropped an a fone one because i was not able to check in the day i was, mind you had payed for that. Arrived and ahe still had the same attitude, yhooo worst experience ever, black people stay away
0
Replies (0)DT
Daliwonga T
1 reviews | Active since Jan 2020
22 Oct 2019, 05:56
theft at the gallery restuarant
I recently accused the Gallery staff for removing or stealing my Sunglasses and they did no such, my Sunglasses were left at a different B&B in Dordrecth. I therefore sincerely apologize to the staff and management at large. The Manager at the restaurant was helpful and assured me that if these were there! staff would have brought them forward. i now believe that i made a big mistake sorry again
Helpful (0)
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Daliwonga T
1 reviews | Active since Jan 2020
22 Oct 2019, 05:56
theft at the gallery restuarant
I recently accused the Gallery staff for removing or stealing my Sunglasses and they did no such, my Sunglasses were left at a different B&B in Dordrecth. I therefore sincerely apologize to the staff and management at large. The Manager at the restaurant was helpful and assured me that if these were there! staff would have brought them forward. i now believe that i made a big mistake sorry again
0
Replies (0)DT
Daliwonga T
1 reviews | Active since Jan 2020
3 Oct 2019, 06:43
theft at the Gallery restuarant
i recently booked in at the Gallery in Queenstown on the 18/09/19 and out on the 19/09/19. Around 16H40 i called the Gallery and ask if any of the housekeepers have reported found sunglasses (Oakly) that i left in room 11, and i was told none of the housekeepers have reported any found items. on the day in question 2XHousekeepers cleaned the room. I am 100% sure one of them moved my sunglasses and unfortunately i had to open a case of theft not against the Gallery but it's employees
Helpful (0)
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Daliwonga T
1 reviews | Active since Jan 2020
3 Oct 2019, 06:43
theft at the Gallery restuarant
i recently booked in at the Gallery in Queenstown on the 18/09/19 and out on the 19/09/19. Around 16H40 i called the Gallery and ask if any of the housekeepers have reported found sunglasses (Oakly) that i left in room 11, and i was told none of the housekeepers have reported any found items. on the day in question 2XHousekeepers cleaned the room. I am 100% sure one of them moved my sunglasses and unfortunately i had to open a case of theft not against the Gallery but it's employees
0
Replies (0)DT
Daliwonga T
1 reviews | Active since Jan 2020
25 Sept 2019, 11:56
Theft at The Gallery Queenstown
i recently booked in at the gallery in Queenstown on 18/09/19 and out on the 19/09/19. around 16H40 i called the gallery and ask them to check for my sunglasses that i left in room 11, and i was told none of the housekeepers reported items found. on the day in question 2 housekeepers were in the room in question. i asked for their names from the Manager Pinky who refused to give me the names so that i can open a theft case against them.
Helpful (0)
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Daliwonga T
1 reviews | Active since Jan 2020
25 Sept 2019, 11:56
Theft at The Gallery Queenstown
i recently booked in at the gallery in Queenstown on 18/09/19 and out on the 19/09/19. around 16H40 i called the gallery and ask them to check for my sunglasses that i left in room 11, and i was told none of the housekeepers reported items found. on the day in question 2 housekeepers were in the room in question. i asked for their names from the Manager Pinky who refused to give me the names so that i can open a theft case against them.
0
Replies (0)