TH
The Highland Rose Country House and Serenity Spa
Unclaimed Business
TH
The Highland Rose Country House and Serenity Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Hein F
1 reviews | Active since Jan 2020
23 Nov 2020, 06:36
Hidden gem losing it's lustre
Good day, My rating of 1 is due to lack of owner not taking time to talk to guest and find out if all is well. The room was clean however the mirror in bathroom is broken, the towel hanger is loose. The handshower fitting was loose and the floor all wet after you showered. The bathroom door is stuck when you tried closing the door. The bath water takes for ever to drain when you pull the plug. There is no summer bedding available only heavy goose feather duvet and blankets. When asked for a fan it was indicated that they don't have fans! A small fan was sent later at night with security guard. No matches available in the room. Only plus points was the bed was comfortable and the breakfast provided was good. The deal included welcome drinks which were not provided! Note that this would be a ok deal if management took the time to maintain the upkeep of the premises as well as the gardens I would suggest that management look after their patrons interest and not hide behind closed doors
Helpful (0)
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Hein F
1 reviews | Active since Jan 2020
23 Nov 2020, 06:36
Hidden gem losing it's lustre
Good day, My rating of 1 is due to lack of owner not taking time to talk to guest and find out if all is well. The room was clean however the mirror in bathroom is broken, the towel hanger is loose. The handshower fitting was loose and the floor all wet after you showered. The bathroom door is stuck when you tried closing the door. The bath water takes for ever to drain when you pull the plug. There is no summer bedding available only heavy goose feather duvet and blankets. When asked for a fan it was indicated that they don't have fans! A small fan was sent later at night with security guard. No matches available in the room. Only plus points was the bed was comfortable and the breakfast provided was good. The deal included welcome drinks which were not provided! Note that this would be a ok deal if management took the time to maintain the upkeep of the premises as well as the gardens I would suggest that management look after their patrons interest and not hide behind closed doors
0
Replies (0)CM
Camilla M
1 reviews | Active since Jan 2020
4 Sept 2017, 16:09
Bad Customer Service
I have been in contact with Adele from the Spa since last week Thursday. I was told to send an email to confirm what we had discussed over the phone, namely that i needed space for 4 ladies (one of which is a bride to be) for the 16th of September, which i did. I was informed that they could only help us from 2pm onwards and agreed that it would be OK - we could look at staggering the treatments since there are only 2 the******s. Since then i have tried to get hold of Adele, following up daily. Finally today was informed that they are fully booked - WOW. I cannot even express my disgust at the level of service I received. They have left me in a huge jam, as I now need to try and re-plan the Bride to be's weekend away.
Helpful (0)
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Camilla M
1 reviews | Active since Jan 2020
4 Sept 2017, 16:09
Bad Customer Service
I have been in contact with Adele from the Spa since last week Thursday. I was told to send an email to confirm what we had discussed over the phone, namely that i needed space for 4 ladies (one of which is a bride to be) for the 16th of September, which i did. I was informed that they could only help us from 2pm onwards and agreed that it would be OK - we could look at staggering the treatments since there are only 2 the******s. Since then i have tried to get hold of Adele, following up daily. Finally today was informed that they are fully booked - WOW. I cannot even express my disgust at the level of service I received. They have left me in a huge jam, as I now need to try and re-plan the Bride to be's weekend away.
0
Replies (0)