The Hobby Group

Based on recent customer reviews, The Hobby Group receives polarised feedback. Customers consistently praise friendly, patient and efficient consultants who handle enquiries, cancellations and payment restructuring with professionalism, with several naming individual agents who made the experience pleasant. However, a recurring theme of serious concern surrounds subscription and debit order practices, with customers describing difficulty cancelling memberships, ongoing deductions after cancellation, delayed or undelivered orders, refund delays, and disappointment with product quality relative to price. Communication breakdowns and perceived value for money emerge as significant pain points alongside otherwise warm frontline service.

The Hobby Group has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 10% of negative reviews, typically within .