The Hobby Group
Verified Business
AI Review Summary
Based on recent customer reviews, The Hobby Group faces significant customer dissatisfaction primarily around subscription cancellation difficulties, unauthorized debit order deductions, and product quality concerns. Many customers report receiving low-quality drones that do not match advertised descriptions and feel overpriced compared to retail alternatives. Cancellation requests are frequently ignored, with continued billing after membership termination. Delivery delays and poor communication further frustrate customers. A small number of positive reviews praise helpful sales staff like Paul and Bianca, but the overwhelming sentiment reflects distrust, perceived dishonesty, and a deeply negative after-sales experience.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
817 hours 19 minutesAverage Time To Reply
-80 NPSRecommended: Unlikely
Replied to 6% of negative reviews
Typically takes less than 817 hours 19 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
817 hours 19 minutes
NPS Score
-80
Recommended: Unlikely
Replied to 6% of negative reviews
Typically takes less than 817 hours 19 min to reply
Review Distribution
2.1|24 Reviews
May '25 - Apr '26
5(26.3%)
4(10.5%)
3(0%)
2(0%)
1(63.2%)
5(26.3%)
4(10.5%)
3(0%)
2(0%)
1(63.2%)
Frequently Asked Questions About The Hobby Group
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
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Venessa
1 reviews | Active since Jan 2020
24 Feb 2026, 07:07
The Hobby Group
After I have had the call from Paul and his fantastic sense of humor, I placed my order with him. I received my drome and I must say this drome is a very good investment and wonderful to play with, I should have bought one of these drome sooner now I know what I've been missing out on. Thank you Hobby Group you guys are the best.
Helpful (0)
|Replies (0)V
Venessa
1 reviews | Active since Jan 2020
24 Feb 2026, 07:07
The Hobby Group
After I have had the call from Paul and his fantastic sense of humor, I placed my order with him. I received my drome and I must say this drome is a very good investment and wonderful to play with, I should have bought one of these drome sooner now I know what I've been missing out on. Thank you Hobby Group you guys are the best.
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Dirk K
1 reviews | Active since Jan 2020
18 Dec 2025, 15:11
Worst-case Services over 3months +
Here we go again.After the owner said I need to contact them again.I did that and was promised by a lady the within 4 days the courier will contact me and arrange delivery.Month later nothing track the parcels with the useless courier services you can believe still nothing.Yesterday I phone again.Same lady tell me the package is in Bronkhorstspruit while I am 30km on the R25 still waiting.I the cancel everything and ask for 3 month refund payment just to here with modern-day tech it will be done next year.So now I wonder how many phone calls will it take to get my refund back.What a horrible experience people!!!!Please go and buy a product directly from the stores even pay more.At the end you will have a product.Please do not support the group.
Helpful (0)
|Replies (0)DK
Dirk K
1 reviews | Active since Jan 2020
18 Dec 2025, 15:11
Worst-case Services over 3months +
Here we go again.After the owner said I need to contact them again.I did that and was promised by a lady the within 4 days the courier will contact me and arrange delivery.Month later nothing track the parcels with the useless courier services you can believe still nothing.Yesterday I phone again.Same lady tell me the package is in Bronkhorstspruit while I am 30km on the R25 still waiting.I the cancel everything and ask for 3 month refund payment just to here with modern-day tech it will be done next year.So now I wonder how many phone calls will it take to get my refund back.What a horrible experience people!!!!Please go and buy a product directly from the stores even pay more.At the end you will have a product.Please do not support the group.
0
Replies (0)WA
WINSTON A
1 reviews | Active since Jan 2020
1 Dec 2025, 10:25
Worst service ever they are *******
These people are *******. they have been recommended by Platinum life and recommend that they should mind who they affiliate themselves with. Once you sign the debit order they change the reference so you cannot stop the debit order, which is not what say when the get you to sign up. complaints logged they just don't get back to you.
Helpful (0)
|Replies (0)WA
WINSTON A
1 reviews | Active since Jan 2020
1 Dec 2025, 10:25
Worst service ever they are *******
These people are *******. they have been recommended by Platinum life and recommend that they should mind who they affiliate themselves with. Once you sign the debit order they change the reference so you cannot stop the debit order, which is not what say when the get you to sign up. complaints logged they just don't get back to you.
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Replies (0)