The Hobby Group
Verified Business
|3.5|31 Reviews (last 12 months)|Responds in 817h 19m
The Hobby Group
Verified Business
|3.5
31 Reviews (last 12 months)
Responds in 817h 19m
AI Review Summary
Based on recent customer reviews, The Hobby Group receives polarised feedback. Customers consistently praise friendly, patient and efficient consultants who handle enquiries, cancellations and payment restructuring with professionalism, with several naming individual agents who made the experience pleasant. However, a recurring theme of serious concern surrounds subscription and debit order practices, with customers describing difficulty cancelling memberships, ongoing deductions after cancellation, delayed or undelivered orders, refund delays, and disappointment with product quality relative to price. Communication breakdowns and perceived value for money emerge as significant pain points alongside otherwise warm frontline service.
Performance(last 12 months):
Trustindex Rating
4.6Ranked In Retail
#83Reply Time
817h 19mNPS Score
-64Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 817h 19m
TrustIndex
4.6
Ranking
#83
in Retail
Reply Time
817h 19m
NPS Score
-64
Recommended: Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 817h 19m
Review Distribution
3.5|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Nvdm
Naomi van der merwe
1 reviews | Active since Jan 2020
22 Apr 2026, 11:48
Great personal
Great personal, great service, friendly. Carering. Very understanding, quick response.
Helpful (0)
|Replies (0)Nvdm
Naomi van der merwe
1 reviews | Active since Jan 2020
22 Apr 2026, 11:48
Great personal
Great personal, great service, friendly. Carering. Very understanding, quick response.
0
Replies (0)A
Anita
1 reviews | Active since Jan 2020
22 Apr 2026, 09:48
Drone spare kit and monster truck
Although I only received half of my order initially, Leanza was incredibly efficient and helpful in assisting me to resolve the matter. Her prompt response and willingness to help made the process much easier and gave me confidence in the service. Thank you for the excellent support.
Helpful (0)
|Replies (0)A
Anita
1 reviews | Active since Jan 2020
22 Apr 2026, 09:48
Drone spare kit and monster truck
Although I only received half of my order initially, Leanza was incredibly efficient and helpful in assisting me to resolve the matter. Her prompt response and willingness to help made the process much easier and gave me confidence in the service. Thank you for the excellent support.
0
Replies (0)K
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