The Holiday Factory South Africa
Claimed Business
The Holiday Factory South Africa
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Flora F
1 reviews | Active since Jan 2020
8 Oct 2024, 14:26
Reviews for incorrect Holiday Factory abound!
A host of the reviews on this page are not about The Holiday Factory South Africa and are for an unrelated company based out of Dubai, easy to pick up which ones based on the destinations referred to, which are not sold by Holdiay Factory in South Africa.
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Flora F
1 reviews | Active since Jan 2020
8 Oct 2024, 14:26
Reviews for incorrect Holiday Factory abound!
A host of the reviews on this page are not about The Holiday Factory South Africa and are for an unrelated company based out of Dubai, easy to pick up which ones based on the destinations referred to, which are not sold by Holdiay Factory in South Africa.
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Nick T
1 reviews | Active since Jan 2020
29 Jul 2024, 09:43
Best holiday experience ever
Booked a holiday with them to Mauritius and their service was amazing. Airport transfers to and from Veranda Palmar Beach Hotel were without a hitch and the drivers were very friendly. The resort was better than expected and we loved every day we stayed there. I would use The Holiday Factory again just for the service and paperwork/documentation that they did. I can't prove it, but I think they had something to do with my luggage being No.2 on the carousel when I landed back home. The perfect end to a perfect holiday thanks to Lauren from The Holiday Factory. 10/10 would use again
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Nick T
1 reviews | Active since Jan 2020
29 Jul 2024, 09:43
Best holiday experience ever
Booked a holiday with them to Mauritius and their service was amazing. Airport transfers to and from Veranda Palmar Beach Hotel were without a hitch and the drivers were very friendly. The resort was better than expected and we loved every day we stayed there. I would use The Holiday Factory again just for the service and paperwork/documentation that they did. I can't prove it, but I think they had something to do with my luggage being No.2 on the carousel when I landed back home. The perfect end to a perfect holiday thanks to Lauren from The Holiday Factory. 10/10 would use again
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Ramiz S
1 reviews | Active since Jan 2020
13 Apr 2024, 15:01
Most unprofessional service and most likely your money will get stuck
These people are ****, book on your own and you will have a lot better experience for cheaper Last year, I booked my trip to Albania with them, they took the money first and then told me that I am not yet eligible to get the e visa because I haven't yet completed one year of my residence visa and so the trip is not possible. They told me that refund is not possible either but I can use it for another trip or USE IT LATER. Now, an year later I call them to ask for the trip and they tell me that I was supposed to use the credits for some other place within those dates? So now I am told that my "travel credits have expired" aka my money has evaporated into thin air.
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Ramiz S
1 reviews | Active since Jan 2020
13 Apr 2024, 15:01
Most unprofessional service and most likely your money will get stuck
These people are ****, book on your own and you will have a lot better experience for cheaper Last year, I booked my trip to Albania with them, they took the money first and then told me that I am not yet eligible to get the e visa because I haven't yet completed one year of my residence visa and so the trip is not possible. They told me that refund is not possible either but I can use it for another trip or USE IT LATER. Now, an year later I call them to ask for the trip and they tell me that I was supposed to use the credits for some other place within those dates? So now I am told that my "travel credits have expired" aka my money has evaporated into thin air.
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Customer N
1 reviews | Active since Jan 2020
17 Jan 2024, 22:20
Fire Lunga
Lunga offered the worst experience I have ever encountered from an agent. What a disgrace to The Holiday Factory I have booked direct with the entity for 3 years now and never have I have experienced such uncouth, arrogant and absolute disgusting service. I will never book with THF again.
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Customer N
1 reviews | Active since Jan 2020
17 Jan 2024, 22:20
Fire Lunga
Lunga offered the worst experience I have ever encountered from an agent. What a disgrace to The Holiday Factory I have booked direct with the entity for 3 years now and never have I have experienced such uncouth, arrogant and absolute disgusting service. I will never book with THF again.
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brandon S
1 reviews | Active since Jan 2020
25 Jan 2022, 15:23
worst service in SA from the holiday factory
booked a holiday with them after supporting them for over 10 years and they then share my details with a 3rd party who stole our money and refused to give us a refund. a major contravention of the poppi act not to mention terrible service and shocking answers to my emails by the M.D. do not support this company . if something goes wrong they turn a blind eye. shocking service . never again will they see a cent of mine. Will be reporting them ICASA shortly.
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brandon S
1 reviews | Active since Jan 2020
25 Jan 2022, 15:23
worst service in SA from the holiday factory
booked a holiday with them after supporting them for over 10 years and they then share my details with a 3rd party who stole our money and refused to give us a refund. a major contravention of the poppi act not to mention terrible service and shocking answers to my emails by the M.D. do not support this company . if something goes wrong they turn a blind eye. shocking service . never again will they see a cent of mine. Will be reporting them ICASA shortly.
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Lisa S
1 reviews | Active since Jan 2020
2 Dec 2021, 11:38
Holiday Factory - Money stealing factory.
Absolutely appalling. After being a loyal client for years and booking several trips through Holiday Factory they have left my completely in the lurch. I booked an all inclusive family holiday to the Seychelles in September 2021. I paid in full for this holiday. Prior to payment I did raise concerns regarding future travel bans and my holiday being cancelled. I was assured there would be “no issues” and “I would not lose any money”. When the travel ban was announced last week I was again assured “I would not lose any money”. Now 7 days later after repeatedly following up regarding my now cancelled booking they travel cannot organise an alternate holiday for me and will deduct 25 percent of the entire amount I paid to them. So I am losing money.
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Lisa S
1 reviews | Active since Jan 2020
2 Dec 2021, 11:38
Holiday Factory - Money stealing factory.
Absolutely appalling. After being a loyal client for years and booking several trips through Holiday Factory they have left my completely in the lurch. I booked an all inclusive family holiday to the Seychelles in September 2021. I paid in full for this holiday. Prior to payment I did raise concerns regarding future travel bans and my holiday being cancelled. I was assured there would be “no issues” and “I would not lose any money”. When the travel ban was announced last week I was again assured “I would not lose any money”. Now 7 days later after repeatedly following up regarding my now cancelled booking they travel cannot organise an alternate holiday for me and will deduct 25 percent of the entire amount I paid to them. So I am losing money.
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Soniya A
1 reviews | Active since Jan 2020
7 Aug 2021, 13:22
Worst Holiday
Holiday Factory is the worst company I have ever seen, They do not respond the calls and no response on emails. they just take full amount and they dont provide any proper information. worst experience with holiday factory. Please do not book any holiday with them they will spoil your holiday totally.
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Soniya A
1 reviews | Active since Jan 2020
7 Aug 2021, 13:22
Worst Holiday
Holiday Factory is the worst company I have ever seen, They do not respond the calls and no response on emails. they just take full amount and they dont provide any proper information. worst experience with holiday factory. Please do not book any holiday with them they will spoil your holiday totally.
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Kogie G
1 reviews | Active since Jan 2020
13 Apr 2021, 12:15
Terrible
Terrible, just out to rob ppl. A ridiculous twenty percent cancellation fee when the reason was COVID. All other agencies and flights give you a full refund but not them. Rogues. So many other professional agencies out there, don’t waste your time or money
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Kogie G
1 reviews | Active since Jan 2020
13 Apr 2021, 12:15
Terrible
Terrible, just out to rob ppl. A ridiculous twenty percent cancellation fee when the reason was COVID. All other agencies and flights give you a full refund but not them. Rogues. So many other professional agencies out there, don’t waste your time or money
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