TI
The Inkdrop
Unclaimed Business
TI
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGG
Gerald G
1 reviews | Active since Jan 2020
19 Aug 2022, 17:13
The Inkdrop Company and substandard service.
I recently purchased a number of refills from The Inkdrop Company which was as a result of a huge quantity of printing that was required. During the purchase of the relevant cartridges for my laser printer I had to pay a deposit for the refills as I did not have an empty cartridges to exchange. My company was registered in their system and all continued until I attempted to return three empty cartridges today. I was informed that I needed to bring the paperwork that depicted that the cartridges had been purchased and that deposits had been paid despite the fact that all transactions are captured within their system. The deposit is only R50.00 however, it is not the monetary value that is irritating me it is the principal and the inability of the personnel within the branch to think out of the box and handle the issue. Nevertheless, I am letting everyone know that this is how Inkdrop work and that despite any deposit paid for a cartridge, or that your details are captured unless a piece of paper can be produced you will not get your deposit back. In view of this issue and the fact that I travelled to the local depot to drop off the empties, I have decided to no longer deal with Inkdrop as there are other alternatives available to the public. which are a whole lot better.
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Gerald G
1 reviews | Active since Jan 2020
19 Aug 2022, 17:13
The Inkdrop Company and substandard service.
I recently purchased a number of refills from The Inkdrop Company which was as a result of a huge quantity of printing that was required. During the purchase of the relevant cartridges for my laser printer I had to pay a deposit for the refills as I did not have an empty cartridges to exchange. My company was registered in their system and all continued until I attempted to return three empty cartridges today. I was informed that I needed to bring the paperwork that depicted that the cartridges had been purchased and that deposits had been paid despite the fact that all transactions are captured within their system. The deposit is only R50.00 however, it is not the monetary value that is irritating me it is the principal and the inability of the personnel within the branch to think out of the box and handle the issue. Nevertheless, I am letting everyone know that this is how Inkdrop work and that despite any deposit paid for a cartridge, or that your details are captured unless a piece of paper can be produced you will not get your deposit back. In view of this issue and the fact that I travelled to the local depot to drop off the empties, I have decided to no longer deal with Inkdrop as there are other alternatives available to the public. which are a whole lot better.
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Replies (0)AB
Ash B
1 reviews | Active since Jan 2020
28 Mar 2022, 11:27
-5 stars for this dumpster fire of a business
By far the worst, unfortunately there’s no option for negative numeral ratings but if I could it would be -5. The ink drop insisted I buy a colour cartridge for my printer saying “it won’t work without it” I gave in, I got home & figured since I have the colour cartridge I’m going to print with colour. It didn’t work at all. I returned and they tried to fix it. And it still didn’t work. I went back again with my printer and still it wouldn’t work at all. They said the sponge needs to be replaced but they don’t have any stock they’ll get back to me. No one got back to me at all, I went back again and asked for a refund, they said they would credit me instead but they still have no stock of cartridges. Months and months go by to a point where I even forget about it. By now, my colour ink cartridge is most certainly dry as a desert…I then argued with them and said “right now do you confirm that my colour cartridge is dry? And not a drop of ink is coming out of here?” They say yes, then I followed with “please explain WHY you would tell me that I have to have colour ink or my black ink won’t work?” All I got was “umms and ahhs” no one can give me an answer. All along my black ink has been working perfectly fine. What really put me off entirely was that I bought a black ink cartridge from them, they refilled it, everything was fine and I know when the ink is running out so after a month or so I returned for my usual refill & they told me that my cartridge is blocked and I have to buy a new one. So basically they are saying within a matter of an hour (my printer has printed faintly that morning which is my indication for a refill) the cartridge is blocked. I wasn’t having this, I took my business elsewhere, low & behold there’s not a thing wrong with the cartridge. No blockage. I will not be returning whatsoever except to get my refund for the colour cartridge that never worked to begin with. 1000% would never recommend this business to anyone, not even to people who, I believe, are the trash of the earth.
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Ash B
1 reviews | Active since Jan 2020
28 Mar 2022, 11:27
-5 stars for this dumpster fire of a business
By far the worst, unfortunately there’s no option for negative numeral ratings but if I could it would be -5. The ink drop insisted I buy a colour cartridge for my printer saying “it won’t work without it” I gave in, I got home & figured since I have the colour cartridge I’m going to print with colour. It didn’t work at all. I returned and they tried to fix it. And it still didn’t work. I went back again with my printer and still it wouldn’t work at all. They said the sponge needs to be replaced but they don’t have any stock they’ll get back to me. No one got back to me at all, I went back again and asked for a refund, they said they would credit me instead but they still have no stock of cartridges. Months and months go by to a point where I even forget about it. By now, my colour ink cartridge is most certainly dry as a desert…I then argued with them and said “right now do you confirm that my colour cartridge is dry? And not a drop of ink is coming out of here?” They say yes, then I followed with “please explain WHY you would tell me that I have to have colour ink or my black ink won’t work?” All I got was “umms and ahhs” no one can give me an answer. All along my black ink has been working perfectly fine. What really put me off entirely was that I bought a black ink cartridge from them, they refilled it, everything was fine and I know when the ink is running out so after a month or so I returned for my usual refill & they told me that my cartridge is blocked and I have to buy a new one. So basically they are saying within a matter of an hour (my printer has printed faintly that morning which is my indication for a refill) the cartridge is blocked. I wasn’t having this, I took my business elsewhere, low & behold there’s not a thing wrong with the cartridge. No blockage. I will not be returning whatsoever except to get my refund for the colour cartridge that never worked to begin with. 1000% would never recommend this business to anyone, not even to people who, I believe, are the trash of the earth.
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adelisa J
1 reviews | Active since Jan 2020
17 Mar 2022, 13:45
Terrible Customer service
Very dissatisfied with this company...I purchased a set of toner which from the moment was put into my printer did not work...they refuse to refund me saying the toners are not full yet I haven't been able to print a single page with them. The only reason they have 1 start is because the lady behind the counter is friendly. Costed almost R2000 which they probably sold not full in the first place
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adelisa J
1 reviews | Active since Jan 2020
17 Mar 2022, 13:45
Terrible Customer service
Very dissatisfied with this company...I purchased a set of toner which from the moment was put into my printer did not work...they refuse to refund me saying the toners are not full yet I haven't been able to print a single page with them. The only reason they have 1 start is because the lady behind the counter is friendly. Costed almost R2000 which they probably sold not full in the first place
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Replies (0)SA
Sameer A
1 reviews | Active since Jan 2020
11 Feb 2021, 18:03
Inkdrop umhlanga
Been to the inkdrop in crescent umhlanga to refill my cartridge and they swopped out my original cartridge with a generic one and then tell me my cartridge is faulty when it worked the very same day before going to them.This is how they catch you to buy a new cartridge from them.A big scam!!!!!
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Sameer A
1 reviews | Active since Jan 2020
11 Feb 2021, 18:03
Inkdrop umhlanga
Been to the inkdrop in crescent umhlanga to refill my cartridge and they swopped out my original cartridge with a generic one and then tell me my cartridge is faulty when it worked the very same day before going to them.This is how they catch you to buy a new cartridge from them.A big scam!!!!!
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Logan D
1 reviews | Active since Jan 2020
15 Feb 2020, 10:46
Great service inkdrop
I purchased refills for my Canon printer and when i inserted them in the printer, the printer still showed low levelsand we could not print. I contacted Inkdrop and advised to reset etc. Best i must bring my printer to their nearest branch and if that fails they will refund my money. Westwood Mall Branch, thank you for cleaning my cartridges and the great patience and service. Definitely will return there again
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Logan D
1 reviews | Active since Jan 2020
15 Feb 2020, 10:46
Great service inkdrop
I purchased refills for my Canon printer and when i inserted them in the printer, the printer still showed low levelsand we could not print. I contacted Inkdrop and advised to reset etc. Best i must bring my printer to their nearest branch and if that fails they will refund my money. Westwood Mall Branch, thank you for cleaning my cartridges and the great patience and service. Definitely will return there again
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Replies (0)JC
James C
1 reviews | Active since Jan 2020
20 Mar 2015, 16:19
Friendly and professional
Hello Peter,<br> <br> I would like to compliment and recommend The Inkdrop, Hillcrest (KZN). I have been buying and refilling cartridges from The Inkdrop in Hillcrest, since they opened. The staff have always been friendly, helpful and professional. <br> <br> Please keep it up...<br>
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James C
1 reviews | Active since Jan 2020
20 Mar 2015, 16:19
Friendly and professional
Hello Peter,<br> <br> I would like to compliment and recommend The Inkdrop, Hillcrest (KZN). I have been buying and refilling cartridges from The Inkdrop in Hillcrest, since they opened. The staff have always been friendly, helpful and professional. <br> <br> Please keep it up...<br>
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