The Lighting Warehouse
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Lighting Warehouse
The Lighting Warehouse has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Lighting Warehouse across 38 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGT
Gary T
1 reviews | Active since Jan 2020
22 Aug 2025, 08:20
Where has the manager gone.....is he a real person
Wanted to buy a number of pole garden lights. Asked in person for a price and was offered 6.perc discount. Asked for a written quote. No.discount offered. Gent said no stock will.order and then give discount. Received email yesterday. Price increased now on sale at same price as normal price and no discount. Asked to speak to manager. Tried phoning manager. Really bad business practice . Won't see my.R10k spend.
Helpful (0)
|Replies (0)GT
Gary T
1 reviews | Active since Jan 2020
22 Aug 2025, 08:20
Where has the manager gone.....is he a real person
Wanted to buy a number of pole garden lights. Asked in person for a price and was offered 6.perc discount. Asked for a written quote. No.discount offered. Gent said no stock will.order and then give discount. Received email yesterday. Price increased now on sale at same price as normal price and no discount. Asked to speak to manager. Tried phoning manager. Really bad business practice . Won't see my.R10k spend.
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Replies (0)EZ
Eckart Z
1 reviews | Active since Jan 2020
19 Jun 2025, 16:17
Lack of quality product and customer care
I have always bought many lights and ceiling fans there. Recently I purchased some low voltage LED spotlights for ceiling mount with a transformer and 2 carrier wires. The individual lights keep blowing, I already had to buy a new set, but after a few months these also blow. None of my other lights in the house have a problem. Clearly an inferior product that I wish to raise with the manufacturer. The Alberton shop where I bought them referred me to Hein from HQ, but Hein never answers his phone nor returns calls. Clearly this company does not care about customers.
Helpful (0)
|Replies (0)EZ
Eckart Z
1 reviews | Active since Jan 2020
19 Jun 2025, 16:17
Lack of quality product and customer care
I have always bought many lights and ceiling fans there. Recently I purchased some low voltage LED spotlights for ceiling mount with a transformer and 2 carrier wires. The individual lights keep blowing, I already had to buy a new set, but after a few months these also blow. None of my other lights in the house have a problem. Clearly an inferior product that I wish to raise with the manufacturer. The Alberton shop where I bought them referred me to Hein from HQ, but Hein never answers his phone nor returns calls. Clearly this company does not care about customers.
0
Replies (0)GG
Gavin G
1 reviews | Active since Jan 2020
23 Apr 2025, 13:04
Phenomenal Service
Absolutely next level service. Ordered several plugs and switches online, in the afternoon, and all delivered before midday the next day. Realised I had made a mistake with the one switch type and all resolved through their Chat service online, thanks to a phenomenally efficient Zanele. Truly impressed. Well done!
Helpful (0)
|Replies (0)GG
Gavin G
1 reviews | Active since Jan 2020
23 Apr 2025, 13:04
Phenomenal Service
Absolutely next level service. Ordered several plugs and switches online, in the afternoon, and all delivered before midday the next day. Realised I had made a mistake with the one switch type and all resolved through their Chat service online, thanks to a phenomenally efficient Zanele. Truly impressed. Well done!
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Replies (0)MB
Marcel B
1 reviews | Active since Jan 2020
2 Aug 2024, 10:48
Excellent Service
I bought lights from the Lighting Warehouse. Upon arrival, one of the lights were broken. I only had to send one email, and my replacement was delivered the very next day. If only we could get the same service all over. Thank you Zanele & team
Helpful (0)
|Replies (0)MB
Marcel B
1 reviews | Active since Jan 2020
2 Aug 2024, 10:48
Excellent Service
I bought lights from the Lighting Warehouse. Upon arrival, one of the lights were broken. I only had to send one email, and my replacement was delivered the very next day. If only we could get the same service all over. Thank you Zanele & team
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Replies (0)PM
Piotr M
1 reviews | Active since Jan 2020
30 Jul 2024, 06:36
LIGHTING WAREHOUSE FOURWAYS - DON'T BELIEVE IN THEIR PRICES ON DISPLAY
Be very careful when you look at their prices on display. They mislead and trick you in believing that you pay for what is displayed and priced. I went to Lighting Warehouse to buy some light fittings. The complete light fittings were displayed together with their prices. However when it came to paying they said that the globes were not included in the price. I think that it is dishonest and also violates the regulations of the Consumer Protection Act. It's like you were buying a car and when it comes to payment you are told: "sorry but tires are not included in the price". I would avoid this place in the future.
Helpful (0)
|Replies (0)PM
Piotr M
1 reviews | Active since Jan 2020
30 Jul 2024, 06:36
LIGHTING WAREHOUSE FOURWAYS - DON'T BELIEVE IN THEIR PRICES ON DISPLAY
Be very careful when you look at their prices on display. They mislead and trick you in believing that you pay for what is displayed and priced. I went to Lighting Warehouse to buy some light fittings. The complete light fittings were displayed together with their prices. However when it came to paying they said that the globes were not included in the price. I think that it is dishonest and also violates the regulations of the Consumer Protection Act. It's like you were buying a car and when it comes to payment you are told: "sorry but tires are not included in the price". I would avoid this place in the future.
0
Replies (0)DS
Dimakatso S
1 reviews | Active since Jan 2020
9 Jul 2024, 07:44
Best lights store
very good and welcoming stuff beautiful lights and good quality.i love it
Helpful (0)
|Replies (0)DS
Dimakatso S
1 reviews | Active since Jan 2020
9 Jul 2024, 07:44
Best lights store
very good and welcoming stuff beautiful lights and good quality.i love it
0
Replies (0)UY
Ursula Y
1 reviews | Active since Jan 2020
12 Mar 2024, 05:19
The Lighting Warehouse - The best!
All I can say is what a pleasant experience. From the start to the finish their delivery and customer care has surprised me. They are friendly and very efficient. Their service is exceptional.
Helpful (0)
|Replies (0)UY
Ursula Y
1 reviews | Active since Jan 2020
12 Mar 2024, 05:19
The Lighting Warehouse - The best!
All I can say is what a pleasant experience. From the start to the finish their delivery and customer care has surprised me. They are friendly and very efficient. Their service is exceptional.
0
Replies (0)BK
Bella K
1 reviews | Active since Jan 2020
29 Jan 2024, 13:20
Do businesses train or not train their employees?
Today I phoned the branch in Pretoria. I asked the lady that answered the phone her name. Her response was that the name is not important. I then made her aware that it business practice that when one answers a phone that they state their name. She then stated that I want to teach her how a phone is answered. I the end she stated that she is MamaSinah
Helpful (0)
|Replies (0)BK
Bella K
1 reviews | Active since Jan 2020
29 Jan 2024, 13:20
Do businesses train or not train their employees?
Today I phoned the branch in Pretoria. I asked the lady that answered the phone her name. Her response was that the name is not important. I then made her aware that it business practice that when one answers a phone that they state their name. She then stated that I want to teach her how a phone is answered. I the end she stated that she is MamaSinah
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Replies (0)