TM
The Mattress People
Claimed Business
TM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About The Mattress People
The Mattress People has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked The Mattress People across 49 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHL
Heidie L
1 reviews | Active since Jan 2020
3 Feb 2026, 06:36
DO NOT BUY FROM THIS PLACE
Bought two Cloud nine Kings Comfort beds from Matress people Centurion. One had to be delivered in Bloemfontein. The wrong bed (not Kings Comfort) was delivered in Bloemfontein and Matress People refuse to correct their mistake. Management ignores you and have the laim excuse that it is the brand of bed that is delivered in the Free State. These ********s gets away with everything. Hope bankrupcy and missory will follow them into their future.
Helpful (0)
|Replies (0)HL
Heidie L
1 reviews | Active since Jan 2020
3 Feb 2026, 06:36
DO NOT BUY FROM THIS PLACE
Bought two Cloud nine Kings Comfort beds from Matress people Centurion. One had to be delivered in Bloemfontein. The wrong bed (not Kings Comfort) was delivered in Bloemfontein and Matress People refuse to correct their mistake. Management ignores you and have the laim excuse that it is the brand of bed that is delivered in the Free State. These ********s gets away with everything. Hope bankrupcy and missory will follow them into their future.
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Replies (0)HN
Hlengiwe N
1 reviews | Active since Jan 2020
25 Sept 2025, 07:15
Victor and Mbo delivered my order as per the promised date despite the raining weather condition
Victor and Mbo delivered my order as per the promised date despite the raining weather condition. They ensured to call me from when they were leaving the factory. Thank you for your service.
Helpful (0)
|Replies (0)HN
Hlengiwe N
1 reviews | Active since Jan 2020
25 Sept 2025, 07:15
Victor and Mbo delivered my order as per the promised date despite the raining weather condition
Victor and Mbo delivered my order as per the promised date despite the raining weather condition. They ensured to call me from when they were leaving the factory. Thank you for your service.
0
Replies (0)SC
Shannon C
1 reviews | Active since Jan 2020
3 May 2025, 14:38
Highly Recommended
I have had an excellent experience with The Mattress People. They had the best deal on my new Rest Assured mattress by far. The online order was a simple process and every time I called, the store was helpful and informative. I requested the delivery for a specific date and they delivered exactly as requested. Big ups, thank you!
Helpful (0)
|Replies (0)SC
Shannon C
1 reviews | Active since Jan 2020
3 May 2025, 14:38
Highly Recommended
I have had an excellent experience with The Mattress People. They had the best deal on my new Rest Assured mattress by far. The online order was a simple process and every time I called, the store was helpful and informative. I requested the delivery for a specific date and they delivered exactly as requested. Big ups, thank you!
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Replies (0)DS
Daleen S
1 reviews | Active since Jan 2020
27 Feb 2025, 08:18
The Mattress People Montana Crossing closed and deliver bad service
I bought a mattress from The Mattress People Montana crossing branch on 1 February. When I tried to follow up, they did not answer their phone and I needed to go to the shop, just to find out that they are closed. I then phoned their other branch and was advised they know about my order. They are waiting for stock from Cape Town and will deliver it this week. Today they phoned me to advise they will only deliver next week Thursday 6 March. It will then be about 5 weeks that I have to wait for the bed. Initially I was told it will take 2 weeks. They also should have informed me that the Montana branch is closing and the number where I can follow up on my order. I asked for a refund as it's unacceptable to wait 5 weeks for delivery and then I'm also not sure it they will deliver
Helpful (0)
|Replies (0)DS
Daleen S
1 reviews | Active since Jan 2020
27 Feb 2025, 08:18
The Mattress People Montana Crossing closed and deliver bad service
I bought a mattress from The Mattress People Montana crossing branch on 1 February. When I tried to follow up, they did not answer their phone and I needed to go to the shop, just to find out that they are closed. I then phoned their other branch and was advised they know about my order. They are waiting for stock from Cape Town and will deliver it this week. Today they phoned me to advise they will only deliver next week Thursday 6 March. It will then be about 5 weeks that I have to wait for the bed. Initially I was told it will take 2 weeks. They also should have informed me that the Montana branch is closing and the number where I can follow up on my order. I asked for a refund as it's unacceptable to wait 5 weeks for delivery and then I'm also not sure it they will deliver
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Replies (0)OM
Osman M
1 reviews | Active since Jan 2020
3 Feb 2025, 16:48
Mattress People unprofessional misleading people
Worst sellers ever. I was coerced to buying a pillow and the day i tested it my head was flat on the mattress the next day, they refused to replace it and contacted headoffice. THey played games until today where they decided to block me as i was exposing their dealings. Mattress People , Stay Away!!!! i am taking this matter further, they will not see that with me
Helpful (0)
|Replies (0)OM
Osman M
1 reviews | Active since Jan 2020
3 Feb 2025, 16:48
Mattress People unprofessional misleading people
Worst sellers ever. I was coerced to buying a pillow and the day i tested it my head was flat on the mattress the next day, they refused to replace it and contacted headoffice. THey played games until today where they decided to block me as i was exposing their dealings. Mattress People , Stay Away!!!! i am taking this matter further, they will not see that with me
0
Replies (0)GB
Georgia B
1 reviews | Active since Jan 2020
16 Nov 2024, 20:20
The mattress people clearwater
Iv never been so frustrated THE MATTRESS PEOPLE CLEARWATER Stay away bought couches from them that arrived damaged they came out a few days after I complaint to fix the problem that was back after a day called and messaged them again about the same problem was told that their boss will contact me 2years later still sitting with the same problem the couches was apparently leather is now peeling was told that they await material from Germany 3 months down still waiting on my couches to be fixed and leather to be changed I will not recommend anyone to ever buy from them as their boss is still coming to speak to me two years later Bright the sales man and everyone from the mattress people are all ****s and ******
Helpful (0)
|Replies (0)GB
Georgia B
1 reviews | Active since Jan 2020
16 Nov 2024, 20:20
The mattress people clearwater
Iv never been so frustrated THE MATTRESS PEOPLE CLEARWATER Stay away bought couches from them that arrived damaged they came out a few days after I complaint to fix the problem that was back after a day called and messaged them again about the same problem was told that their boss will contact me 2years later still sitting with the same problem the couches was apparently leather is now peeling was told that they await material from Germany 3 months down still waiting on my couches to be fixed and leather to be changed I will not recommend anyone to ever buy from them as their boss is still coming to speak to me two years later Bright the sales man and everyone from the mattress people are all ****s and ******
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Replies (0)EN
PS
Pravin S
1 reviews | Active since Jan 2020
16 May 2024, 08:55
STAY AWAY FROM THIS PLACE.
We bought a TV Stand and Serving Table from the Clearwater store and the salesperson Bright was very happy to take the payment quickly and arrange the delivery. Upon delivery, we noticed the items were damaged and looked like display units which we did not accept. Bright informed us that they are trying to source new stock and will have this resolved shortly. After waiting for 2 weeks, we decided to request a refund as we could not wait any longer. We were told that the refund would take 7 working days to process and after more than 2 weeks, we are still awaiting for the refund. The owner Kuben Govender does not take our calls or have ever called us to explain anything. If the owner himself does not accept customer calls, then this speaks volumes about this business!
Helpful (0)
|Replies (0)PS
Pravin S
1 reviews | Active since Jan 2020
16 May 2024, 08:55
STAY AWAY FROM THIS PLACE.
We bought a TV Stand and Serving Table from the Clearwater store and the salesperson Bright was very happy to take the payment quickly and arrange the delivery. Upon delivery, we noticed the items were damaged and looked like display units which we did not accept. Bright informed us that they are trying to source new stock and will have this resolved shortly. After waiting for 2 weeks, we decided to request a refund as we could not wait any longer. We were told that the refund would take 7 working days to process and after more than 2 weeks, we are still awaiting for the refund. The owner Kuben Govender does not take our calls or have ever called us to explain anything. If the owner himself does not accept customer calls, then this speaks volumes about this business!
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Replies (0)