The Moving Guy Pty Ltd
4.7|15 reviews
NZ
Nadia Z
1 reviews | Active since Member
24 Nov 2023, 20:17
Bad service and no communication.
We used Guy, he came to fetch our items 31 August 2023. I know it is not a full container and the waiting time might be longer. To get hold of Guy seems to be impossible. It has been a week of emails , calls etc - all unanswered. Not sure if I should contact SAPS. We have paid him half of the quoted amount. Now it seems like he has disappeared with our things. If this is not the case - he should severely work on him communication skills. All he needs to do is communicate. The previous conversation was also after we harassed him. He promised our things would leave end October. Its 24 November and he has disappeared. Will definitely not recommend him to anyone.
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Replies (72)The Moving Guy Pty Ltd's replyOfficial
27 Nov 2023, 12:13 We contacted the Client, Mr & Mrs Zwiegelaar, apologised and explained the situation regarding the 9.6 cubic metres shipment from Port Elizabeth to Cork, ROI. It is most unfortunate that the container that was ready to group to Dublin had been postponed and client has elected to keep their goods in store till present, the next opportunity we had was to ship via the UK within 2 weeks of collection, and that container was over-volume, the 3rd solution we looked for was- via Europe, and this is in process , the container is booked for the 6 November ETA 09 January. There were other solutions we looked for; was to co-load with an affiliate in a container to Dublin, there was no conclusive shipments at the time. the goods are safe- it was stored in vaults in a state of the art warehouse, and was handled by professional full time staff, the goods are in good condition & order. the goods arrive in Europe 09 January- thereafter the customs clearance and redelivery dates are to be arranged. we will communicate from this point forth regularly with the client. We will offer tracking of the container. the destination agent information will also be shared with clearing documentation necessary. We lacked in communicating all these events to the client. we apologised profusely to the client. We trust that from this point that the client can be relieved that the goods are on their way.
Best regards,
The Moving Guy Pty Ltd's reply27 Nov 2023, 12:13
Official
We contacted the Client, Mr & Mrs Zwiegelaar, apologised and explained the situation regarding the 9.6 cubic metres shipment from Port Elizabeth to Cork, ROI. It is most unfortunate that the container that was ready to group to Dublin had been postponed and client has elected to keep their goods in store till present, the next opportunity we had was to ship via the UK within 2 weeks of collection, and that container was over-volume, the 3rd solution we looked for was- via Europe, and this is in process , the container is booked for the 6 November ETA 09 January. There were other solutions we looked for; was to co-load with an affiliate in a container to Dublin, there was no conclusive shipments at the time. the goods are safe- it was stored in vaults in a state of the art warehouse, and was handled by professional full time staff, the goods are in good condition & order. the goods arrive in Europe 09 January- thereafter the customs clearance and redelivery dates are to be arranged. we will communicate from this point forth regularly with the client. We will offer tracking of the container. the destination agent information will also be shared with clearing documentation necessary. We lacked in communicating all these events to the client. we apologised profusely to the client. We trust that from this point that the client can be relieved that the goods are on their way.
Best regards,