Damage to vehicle front

Despite showing Pavilion clear footage from my CCTV camera proof that my vehicle left home without any damage to the left front of my vehicle, they refused to show me their video BUT insists from a low quality of a standard image captured from their system that there is a bumper damage. The security officer (represented by Bongani) refuses to accept that OTHER than an investigation officer from SAPS no customer is allowed to view their CCTV video of the relevant camera, this is contrary to SAPS guidance. According to SAPS if you file an incident report the customer shall be allowed to view the footage, however, if it is a assault/damages claim or accident then that requires an investigation officer to view the footage. I have advised the security personnel to review their stance and clear up their interpretation so that other customers do not go through this same issue. As for myself and my family I will definitely stay away and will not be supporting Pavilion Shopping Centre going forward.