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The Real Pet Co
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAV
Anesta V
1 reviews | Active since Jan 2020
25 Aug 2019, 19:53
Fraud and theft
I have always received good service. So I was sad to see they closing but they were still taking orders to a certain date and the dog food was much cheaper than usual so I ordered as I trusted them. This was on 6th of August. I have still not received the order and they have stopped answering emails. Also no contact numbers to phone. Fraud and theft!!!
Helpful (0)
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Anesta V
1 reviews | Active since Jan 2020
25 Aug 2019, 19:53
Fraud and theft
I have always received good service. So I was sad to see they closing but they were still taking orders to a certain date and the dog food was much cheaper than usual so I ordered as I trusted them. This was on 6th of August. I have still not received the order and they have stopped answering emails. Also no contact numbers to phone. Fraud and theft!!!
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Replies (0)RC
JC
Jessica C
1 reviews | Active since Jan 2020
20 May 2019, 06:31
Above and beyond service.
I would like to start this review by saying I do not know the owners, nor have I been asked to write this review. After reading all the reviews online I have realised we as consumers always complain when something goes wrong but seldom praise when we receive great service. In our experience over the last 4 years, The Real Pet co has always been awesome, definitely our go to for quality pet food. We have always received our orders, most times before the ETA. I would also like to highlight that they have even helped me with a donation made to Cat Rescue PE. When one of their Royal Canine Babycat products were low in stock and caused a delay, they added extras to my donation to make up for it. I was so impressed and would like others to know about this. Another example is when our 1 year old cat died from heart failure and I changed foods as we got a new kitten. The team at Real Pet co sent a lovely condolence card and a toy for our new kitten. This was way above and beyond what they had to do. This is the kind of service I will keep returning for. Small businesses will never meet the quick turn around times of larger corporations but that does not mean they aren't trying their best. I personally will continue to buy from this company as I love the products they stock, the team is super professional with keeping me updated on my orders and they delivered to my door which is super convenient for me.
Helpful (0)
|Replies (0)JC
Jessica C
1 reviews | Active since Jan 2020
20 May 2019, 06:31
Above and beyond service.
I would like to start this review by saying I do not know the owners, nor have I been asked to write this review. After reading all the reviews online I have realised we as consumers always complain when something goes wrong but seldom praise when we receive great service. In our experience over the last 4 years, The Real Pet co has always been awesome, definitely our go to for quality pet food. We have always received our orders, most times before the ETA. I would also like to highlight that they have even helped me with a donation made to Cat Rescue PE. When one of their Royal Canine Babycat products were low in stock and caused a delay, they added extras to my donation to make up for it. I was so impressed and would like others to know about this. Another example is when our 1 year old cat died from heart failure and I changed foods as we got a new kitten. The team at Real Pet co sent a lovely condolence card and a toy for our new kitten. This was way above and beyond what they had to do. This is the kind of service I will keep returning for. Small businesses will never meet the quick turn around times of larger corporations but that does not mean they aren't trying their best. I personally will continue to buy from this company as I love the products they stock, the team is super professional with keeping me updated on my orders and they delivered to my door which is super convenient for me.
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Replies (0)TB
Trusha B
1 reviews | Active since Jan 2020
14 Apr 2019, 14:35
Do not order!
Ordered something on Monday the 8 April and it's already the 14 April still haven't received my order. Will be lucky if I even if I receive it. That's money down the drain. They don't reply to emails or sms's or even calls. I should have listened to all the other reviews!
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Trusha B
1 reviews | Active since Jan 2020
14 Apr 2019, 14:35
Do not order!
Ordered something on Monday the 8 April and it's already the 14 April still haven't received my order. Will be lucky if I even if I receive it. That's money down the drain. They don't reply to emails or sms's or even calls. I should have listened to all the other reviews!
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Replies (0)EL
Edgar L
1 reviews | Active since Jan 2020
1 Apr 2019, 08:16
SCAM. THEFT. DO NOT BUY.
DO NOT buy from this online shop. It is a scam / theft. I ordered an item from them more than a month ago, and am still waiting on delivery. Their website states that my order has been fulfilled. I am 20kms away from them, but nothing has arrived. My emails have gone unanswered. The owner is Ruan Smith. When I tracked him down on Facebook, and posted a query about my order on his timeline, he quickly deleted my post and blocked me. I have now also, similar to another reviewer, reported a case of theft at my local police station. The police has Ruan's email address so....
Helpful (0)
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Edgar L
1 reviews | Active since Jan 2020
1 Apr 2019, 08:16
SCAM. THEFT. DO NOT BUY.
DO NOT buy from this online shop. It is a scam / theft. I ordered an item from them more than a month ago, and am still waiting on delivery. Their website states that my order has been fulfilled. I am 20kms away from them, but nothing has arrived. My emails have gone unanswered. The owner is Ruan Smith. When I tracked him down on Facebook, and posted a query about my order on his timeline, he quickly deleted my post and blocked me. I have now also, similar to another reviewer, reported a case of theft at my local police station. The police has Ruan's email address so....
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Replies (0)BB
Barry B
1 reviews | Active since Jan 2020
19 Oct 2018, 15:40
Great company to deal with if you want your Pet Food delivered to your door in CPT
I have been dealing with The Real Pet co since Jan 2016 and have absolutely nothing but good things to say about their service , products and business ethics. Ruan is knowledgeable on the products he sells and has always given me sound advise on recommended productys for my pets.
Helpful (0)
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Barry B
1 reviews | Active since Jan 2020
19 Oct 2018, 15:40
Great company to deal with if you want your Pet Food delivered to your door in CPT
I have been dealing with The Real Pet co since Jan 2016 and have absolutely nothing but good things to say about their service , products and business ethics. Ruan is knowledgeable on the products he sells and has always given me sound advise on recommended productys for my pets.
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Replies (0)RS
Ruan S
1 reviews | Active since Jan 2020
21 Sept 2018, 10:36
Long-Standing Happy Customer
I do not often write reviews, but I have been using The Real Pet Co for over 4 years and have placed over 50 orders so far. There's been one or two hiccups, but there were swiftly resolved. Honestly have nothing negative to say except that you need to email them as they are not to great with phone communication.
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Ruan S
1 reviews | Active since Jan 2020
21 Sept 2018, 10:36
Long-Standing Happy Customer
I do not often write reviews, but I have been using The Real Pet Co for over 4 years and have placed over 50 orders so far. There's been one or two hiccups, but there were swiftly resolved. Honestly have nothing negative to say except that you need to email them as they are not to great with phone communication.
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Replies (0)LK
Liezle K
1 reviews | Active since Jan 2020
13 Feb 2018, 11:55
Failed to deliver order as promised
On the second of February 2018 as placed an order with Real Pet Co via their website with the promise of delivery within 2 - 3 working days. After non-compliance I have sent several emails from my email account as well as via the website with no answer. I finally got an answer on the 6 of February 2018 with a promise of delivery no later than Friday the 9th of February, which did not happen. I am no back to square one with numerous email going unanswered. I will definitely not ever make use of their service again!
Helpful (0)
|Replies (0)LK
Liezle K
1 reviews | Active since Jan 2020
13 Feb 2018, 11:55
Failed to deliver order as promised
On the second of February 2018 as placed an order with Real Pet Co via their website with the promise of delivery within 2 - 3 working days. After non-compliance I have sent several emails from my email account as well as via the website with no answer. I finally got an answer on the 6 of February 2018 with a promise of delivery no later than Friday the 9th of February, which did not happen. I am no back to square one with numerous email going unanswered. I will definitely not ever make use of their service again!
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Replies (0)