TR
The Rockefeller hotel
Unclaimed Business
TR
The Rockefeller hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About The Rockefeller hotel
The Rockefeller hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Rockefeller hotel across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Jerome D
1 reviews | Active since Jan 2020
25 Aug 2025, 09:03
Epic Experience.
Wow what an experience. Thank you Rocker Fellers Cape Town. For hosting my daughters 40th birthday party. On Friday the 22nd Aug. And epic experience. From the food to the the wine. We were well served food was timely and prepared to the highest of standards. The bar is well placed. We were welcomed with the best of greetings. To our waiters that had the patience of bearing with us Thank You Kindly. Rockefellers You Rock. I would certainly recommend you anytime for a function.
Helpful (0)
|Replies (0)JD
Jerome D
1 reviews | Active since Jan 2020
25 Aug 2025, 09:03
Epic Experience.
Wow what an experience. Thank you Rocker Fellers Cape Town. For hosting my daughters 40th birthday party. On Friday the 22nd Aug. And epic experience. From the food to the the wine. We were well served food was timely and prepared to the highest of standards. The bar is well placed. We were welcomed with the best of greetings. To our waiters that had the patience of bearing with us Thank You Kindly. Rockefellers You Rock. I would certainly recommend you anytime for a function.
0
Replies (0)TK
Tjema K
1 reviews | Active since Jan 2020
17 Sept 2023, 20:15
Atrocious service.
First night at the hotel, ordered at burger and 2 cold drinks at 20:35. At 22:00 we still had not received the order even though we followed up at 21:35. Lunch also took an hour to reach our table from time of order. A mere steak and pasta dish. Their dining service is atrocious. Rather use external food outlets to get your food.
Helpful (0)
|Replies (0)TK
Tjema K
1 reviews | Active since Jan 2020
17 Sept 2023, 20:15
Atrocious service.
First night at the hotel, ordered at burger and 2 cold drinks at 20:35. At 22:00 we still had not received the order even though we followed up at 21:35. Lunch also took an hour to reach our table from time of order. A mere steak and pasta dish. Their dining service is atrocious. Rather use external food outlets to get your food.
0
Replies (0)JF
Jenny F
1 reviews | Active since Jan 2020
10 Jul 2023, 02:27
Never Trust The Rockefeller Hotel Cape Town
This time last year I was booked into the Rockefeller hotel Cape Toen for 2 nights and paid in advance. I’m sure it was still under construction, there was no DSTV, no tea or coffee tray, if you wanted to watch Netflix, you had to use your own account. My room looked over a dilapidated court yard. During the night I received an emergency call to return to Johannesburg. I went down to the front desk and explained to them. They said it was no problem and they would refund my money for the night I was missing. I left and went back to Johannesburg. A year later and still no refund. This is grossly unfair, as I am a pensioner and have very little income to spare. Please HelloPeter please see what you can do. I can not find an email address for them, but have found the following: Contact us ADDRESS 12 Christiaan Barnard St Western Cape South Africa 8000 PHONE +27 21 054 8448 EMAIL Send enquiry GPS Get directions Social media Facebook Instagram. Please help HelloPeter, I have been trying for a year with no luck and really need the money. Thank you so much.
Helpful (0)
|Replies (0)JF
Jenny F
1 reviews | Active since Jan 2020
10 Jul 2023, 02:27
Never Trust The Rockefeller Hotel Cape Town
This time last year I was booked into the Rockefeller hotel Cape Toen for 2 nights and paid in advance. I’m sure it was still under construction, there was no DSTV, no tea or coffee tray, if you wanted to watch Netflix, you had to use your own account. My room looked over a dilapidated court yard. During the night I received an emergency call to return to Johannesburg. I went down to the front desk and explained to them. They said it was no problem and they would refund my money for the night I was missing. I left and went back to Johannesburg. A year later and still no refund. This is grossly unfair, as I am a pensioner and have very little income to spare. Please HelloPeter please see what you can do. I can not find an email address for them, but have found the following: Contact us ADDRESS 12 Christiaan Barnard St Western Cape South Africa 8000 PHONE +27 21 054 8448 EMAIL Send enquiry GPS Get directions Social media Facebook Instagram. Please help HelloPeter, I have been trying for a year with no luck and really need the money. Thank you so much.
0
Replies (0)DS
DORRIS S
1 reviews | Active since Jan 2020
7 Jul 2023, 07:50
Excellent service
I was booked in at the rockefeller hotel from the 30 of June as it was my birthday and I discovered that the service is very excellent.the staff is always friendly the security is on point.i enjoyed their breakfast and the environment.room service is excellent.all equipments in the room are provided like hairdry.iron.water.and all other things.they made my birthday very special I'm happy with their customer service I recommend it to other people wishing to visit capetown.their phone number is 0210548448
Helpful (0)
|Replies (0)DS
DORRIS S
1 reviews | Active since Jan 2020
7 Jul 2023, 07:50
Excellent service
I was booked in at the rockefeller hotel from the 30 of June as it was my birthday and I discovered that the service is very excellent.the staff is always friendly the security is on point.i enjoyed their breakfast and the environment.room service is excellent.all equipments in the room are provided like hairdry.iron.water.and all other things.they made my birthday very special I'm happy with their customer service I recommend it to other people wishing to visit capetown.their phone number is 0210548448
0
Replies (0)AM
Aviel M
1 reviews | Active since Jan 2020
10 May 2023, 07:07
Making sales with no integrity (horrible 5 months stay).
Slacking, telling lies, making constant mistakes, apologizing and making the same mistakes, dirty rooms, bad communication, horrible customer service, invasive to your privacy, and load music from the hotel bars. The Rockefeller Hotel Cape Town destroyed my home environment. I gave multiple feedbacks but they never took notes in order to fix it. They place is running by unprofessional and unmotivated people. This is business collecting cash from people for accommodation and food and failing to deliver value to their customers. This review is to validate multiple bad reviews that this hotel got online. You shouldn’t be in business and serve highly valued customers. I’ll never come back again.
Helpful (0)
|Replies (0)AM
Aviel M
1 reviews | Active since Jan 2020
10 May 2023, 07:07
Making sales with no integrity (horrible 5 months stay).
Slacking, telling lies, making constant mistakes, apologizing and making the same mistakes, dirty rooms, bad communication, horrible customer service, invasive to your privacy, and load music from the hotel bars. The Rockefeller Hotel Cape Town destroyed my home environment. I gave multiple feedbacks but they never took notes in order to fix it. They place is running by unprofessional and unmotivated people. This is business collecting cash from people for accommodation and food and failing to deliver value to their customers. This review is to validate multiple bad reviews that this hotel got online. You shouldn’t be in business and serve highly valued customers. I’ll never come back again.
0
Replies (0)JF
Jenny F
1 reviews | Active since Jan 2020
27 Dec 2022, 20:46
Disgusting service Rockefellers Hotel Cape Town
This refers to Rockefellers Cape Town. I was booked in for 2 nights during July, which was paid in advance. I arrived late at night, the building looked nice from the outside and the decor was also quite nice. The hotel was however still under construction. There was no DSTV, if you wanted to watch Netflix, you had to use your own account. There was no tea or coffee station in the room and the view from the widow was a rubble site. There was no room service either. The next morning I received an emergency call to return to Johannesburg, which I did. To this day I have not received any compensation for the day and night I did not spend there, due to circumstances beyond my control. This is totally unacceptable and I would like a response from the management . Do not stay there ! PS; they don’t have parking either.
Helpful (0)
|Replies (0)JF
Jenny F
1 reviews | Active since Jan 2020
27 Dec 2022, 20:46
Disgusting service Rockefellers Hotel Cape Town
This refers to Rockefellers Cape Town. I was booked in for 2 nights during July, which was paid in advance. I arrived late at night, the building looked nice from the outside and the decor was also quite nice. The hotel was however still under construction. There was no DSTV, if you wanted to watch Netflix, you had to use your own account. There was no tea or coffee station in the room and the view from the widow was a rubble site. There was no room service either. The next morning I received an emergency call to return to Johannesburg, which I did. To this day I have not received any compensation for the day and night I did not spend there, due to circumstances beyond my control. This is totally unacceptable and I would like a response from the management . Do not stay there ! PS; they don’t have parking either.
0
Replies (0)JL
Jessica L
1 reviews | Active since Jan 2020
30 Nov 2022, 06:55
The Rockefeller Hotel Restaurant
We went for dinner at the Rockefeller Hotel Restaurant and our experience was amazing. The service is great, the food is even better, and the costs are reasonable. All around an awesome dining experience!
Helpful (0)
|Replies (0)JL
Jessica L
1 reviews | Active since Jan 2020
30 Nov 2022, 06:55
The Rockefeller Hotel Restaurant
We went for dinner at the Rockefeller Hotel Restaurant and our experience was amazing. The service is great, the food is even better, and the costs are reasonable. All around an awesome dining experience!
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Replies (0)BB
Bongiwe Beja-Ntsiko
1 reviews | Active since Jan 2020
20 Nov 2022, 06:40
Worst stay ever
I absolutely HATED my stay recently at The Rockefeller worst service most chaotic environment they’ve completely lost the plot. Stayed the earlier this year and was so impressed now I’m beyond disappointed. I checked in and didn’t even last 1 hour I left and requested a refund. I WILL NEVER STAY THE AGAIN, so yourself a favour and find another place avoid utter disappointment. I give it 0/5
Helpful (0)
|Replies (0)BB
Bongiwe Beja-Ntsiko
1 reviews | Active since Jan 2020
20 Nov 2022, 06:40
Worst stay ever
I absolutely HATED my stay recently at The Rockefeller worst service most chaotic environment they’ve completely lost the plot. Stayed the earlier this year and was so impressed now I’m beyond disappointed. I checked in and didn’t even last 1 hour I left and requested a refund. I WILL NEVER STAY THE AGAIN, so yourself a favour and find another place avoid utter disappointment. I give it 0/5
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Replies (0)