TS
The San Hair
Verified Business
TS
AI Review Summary
Based on recent customer reviews, The San Hair delivers a polarized customer experience. In-store styling services, particularly at the Cresta and Sandton branches, earn strong praise for warm, friendly staff and professional installations. However, a significant number of customers report serious issues with wig and product quality, describing shedding, frizzing, and tangling after minimal use. Refund and replacement processes are a major frustration, with customers citing delayed responses, unfulfilled promises, and poor communication from the finance department. Misleading pricing and a lack of accountability further erode trust among dissatisfied buyers.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
1587 hours 58 minutesAverage Time To Reply
-38 NPSRecommended: Unlikely
Replied to 83% of negative reviews
Typically takes less than 1427 hours 7 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
1587 hours 58 minutes
NPS Score
-38
Recommended: Unlikely
Replied to 83% of negative reviews
Typically takes less than 1427 hours 7 min to reply
Review Distribution
2.9|23 Reviews
May '25 - Apr '26
5(45%)
4(0%)
3(0%)
2(0%)
1(55%)
5(45%)
4(0%)
3(0%)
2(0%)
1(55%)
Frequently Asked Questions About The San Hair
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
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Phindile M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Amazing Service
Amazing Service & very professional. I’ve bought many of their weaves & the quality is great. I’ve always had a pleasant experience.
Helpful (0)
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Phindile M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Amazing Service
Amazing Service & very professional. I’ve bought many of their weaves & the quality is great. I’ve always had a pleasant experience.
0
Replies (0)ZD
Zintle D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:22
The San hair
I bought a wig at Westgate I'm so not happy about the wig, I took it back to the store its a month now thinking I would get a call to say it's fixed so I can get ithe wig but was told it's my problem I need to keep on checking they don't do calls. So the wig is worse and the ladies told me they only selling the Wigs its not their problem if I'm not happy so who can help me coz gosh I'm so angry 1
Helpful (0)
|Replies (0)ZD
Zintle D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:22
The San hair
I bought a wig at Westgate I'm so not happy about the wig, I took it back to the store its a month now thinking I would get a call to say it's fixed so I can get ithe wig but was told it's my problem I need to keep on checking they don't do calls. So the wig is worse and the ladies told me they only selling the Wigs its not their problem if I'm not happy so who can help me coz gosh I'm so angry 1
0
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Astha M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:51
The San Hair - Cresta
The ladies were very welcoming. From the Lady at the front Desk (Dineo) to my stylist for the day Monalisa! Together they helped unbraid my hair and Monalisa continued to do a great job with my wash, cornrows and install. Totally appreciate you ladies! I will always stay loyal to the brand !
Helpful (0)
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Astha M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:51
The San Hair - Cresta
The ladies were very welcoming. From the Lady at the front Desk (Dineo) to my stylist for the day Monalisa! Together they helped unbraid my hair and Monalisa continued to do a great job with my wash, cornrows and install. Totally appreciate you ladies! I will always stay loyal to the brand !
0
Replies (0)TM
Tsholofelo M
1 reviews | Active since Jan 2020
22 Jan 2026, 07:02
Disappointed
Customer care and hair is bad and they won't refund.
Helpful (0)
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Tsholofelo M
1 reviews | Active since Jan 2020
22 Jan 2026, 07:02
Disappointed
Customer care and hair is bad and they won't refund.
0
Replies (0)KS
Karen S
1 reviews | Active since Jan 2020
5 Jan 2026, 15:33
EXCELLENT PROFESSIONAL SERVICE
As a first time wig buyer, I must admit I was sceptical but Lisa at The San Hair Cape town, what a delightful insightful person, she welcomed me gave advise and really went out of her way to make me feel welcome making sure that I am indeed happy with my purchase. Will I recommend them? DEFINITE YES!!! THE STAFF were all so welcoming .. Will I be coming back for more purchases, HELL YES!!! Thank you Lisa and colleagues this was a quick professional friendly encounter I'm sure to share with everyone who wants that hair swops here and there :) Take super care, Kweens!
Helpful (0)
|Replies (0)KS
Karen S
1 reviews | Active since Jan 2020
5 Jan 2026, 15:33
EXCELLENT PROFESSIONAL SERVICE
As a first time wig buyer, I must admit I was sceptical but Lisa at The San Hair Cape town, what a delightful insightful person, she welcomed me gave advise and really went out of her way to make me feel welcome making sure that I am indeed happy with my purchase. Will I recommend them? DEFINITE YES!!! THE STAFF were all so welcoming .. Will I be coming back for more purchases, HELL YES!!! Thank you Lisa and colleagues this was a quick professional friendly encounter I'm sure to share with everyone who wants that hair swops here and there :) Take super care, Kweens!
0
Replies (0)PM
Portia M
1 reviews | Active since Jan 2020
22 Dec 2025, 09:18
Never again( WORST HAIR PROVIDER)
All I can say is my 1st order but just received the worst experience ever, I ordered a wig two weeks ago and I call in to do a follow up all they tell me your order is been processed, like really does it really take that long to process an order from 8dec 2025 till now nothing, just processing. From that experience I don't think I will ever order anything from them ever in this lifetime.
Helpful (0)
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Portia M
1 reviews | Active since Jan 2020
22 Dec 2025, 09:18
Never again( WORST HAIR PROVIDER)
All I can say is my 1st order but just received the worst experience ever, I ordered a wig two weeks ago and I call in to do a follow up all they tell me your order is been processed, like really does it really take that long to process an order from 8dec 2025 till now nothing, just processing. From that experience I don't think I will ever order anything from them ever in this lifetime.
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Replies (0)TM
Takalani M
1 reviews | Active since Jan 2020
16 Dec 2025, 09:09
Happy girl
Cresta brunch is top 2 and not 2, love it so much
Helpful (0)
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Takalani M
1 reviews | Active since Jan 2020
16 Dec 2025, 09:09
Happy girl
Cresta brunch is top 2 and not 2, love it so much
0
Replies (0)