The San Hair
Verified Business
|2.7|23 Reviews (last 12 months)|Responds in 1013h 54m
The San Hair
Verified Business
|2.7
23 Reviews (last 12 months)
Responds in 1013h 54m
AI Review Summary
Based on recent customer reviews, The San Hair receives sharply divided feedback across its branches. Customers consistently praise welcoming stylists at Cresta, Sandton, Cape Town and Clearwater, highlighting warm service, skilled installations and quality weaves from named staff members. However, a recurring theme is dissatisfaction with wig quality, with shoppers reporting shedding, tangling and uneven units shortly after purchase. Complaints also focus heavily on refund delays, poor follow-up communication, inconsistent pricing and disputed promotional specials, with several customers describing prolonged back-and-forth before resolution or being left without product or money.
Performance(last 12 months):
Trustindex Rating
4.3Reply Time
1013h 54mNPS Score
-40Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 1085h 2m
TrustIndex
4.3
Reply Time
1013h 54m
NPS Score
-40
Recommended: Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 1085h 2m
Review Distribution
2.7|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Leleh K
1 reviews | Active since Jan 2020
20 May 2026, 15:43
Thank you Noxolo
I had an amazing experience at Sanhair Gateway. The service was absolutely excellent and all the staff were so friendly and welcoming. A very special thank you to the stylist Noxolo "Xolo"who was incredibly kind, helpful and extremely professional throughout the entire process. She recommended a wig that I am extremely happy with, and my installation turned out beautifully. I was super happy with the final result! Noxolo is truly talented and such an absolute angel. Thank you for making me feel so confident and beautiful. Highly recommend!
Helpful (0)
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Leleh K
1 reviews | Active since Jan 2020
20 May 2026, 15:43
Thank you Noxolo
I had an amazing experience at Sanhair Gateway. The service was absolutely excellent and all the staff were so friendly and welcoming. A very special thank you to the stylist Noxolo "Xolo"who was incredibly kind, helpful and extremely professional throughout the entire process. She recommended a wig that I am extremely happy with, and my installation turned out beautifully. I was super happy with the final result! Noxolo is truly talented and such an absolute angel. Thank you for making me feel so confident and beautiful. Highly recommend!
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Replies (0)TM
Tsholofelo M
1 reviews | Active since Jan 2020
14 May 2026, 15:53
Bad quality hair
I'm so disappointed with the San Hair Clearwater mall. I bought a wig on Friday the 8th of May 2026 and the hair is already tangling...I need to understand what type of hair will just tangle a few days after purchase.. This is unacceptable for such a reputable hair store
Helpful (0)
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Tsholofelo M
1 reviews | Active since Jan 2020
14 May 2026, 15:53
Bad quality hair
I'm so disappointed with the San Hair Clearwater mall. I bought a wig on Friday the 8th of May 2026 and the hair is already tangling...I need to understand what type of hair will just tangle a few days after purchase.. This is unacceptable for such a reputable hair store
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Replies (0)KT
Katlego T
1 reviews | Active since Jan 2020
4 May 2026, 18:53
Poor service at The San Hair
I went to The San Hair store in Hemmingways Mall (KuGompo City, formally known as East London). The service was very poor. From how dirty the floors were to how the lady at the desk was not giving me attention. One of the ladies at the back had to come and offer me assistance. I then proceeded to enquire about the type of wigs they have. The wig price changed 3 times before I was given a price. They kept whispering amongst themselves. I opted for a 12” DD straight bob because I urgently needed the hair and paid. The packaging was not up to standard. The wig was just placed inside their branded bag without any hair net. To make matters worse, they didn’t even include the wig cap. I have been in the other branch before and I know the type of services I received there. Why was it different today? I tried to alert The San Hair on TikTok about my experience and they deleted my comment on one of their posts. Very disappointed.
Helpful (0)
|Replies (0)KT
Katlego T
1 reviews | Active since Jan 2020
4 May 2026, 18:53
Poor service at The San Hair
I went to The San Hair store in Hemmingways Mall (KuGompo City, formally known as East London). The service was very poor. From how dirty the floors were to how the lady at the desk was not giving me attention. One of the ladies at the back had to come and offer me assistance. I then proceeded to enquire about the type of wigs they have. The wig price changed 3 times before I was given a price. They kept whispering amongst themselves. I opted for a 12” DD straight bob because I urgently needed the hair and paid. The packaging was not up to standard. The wig was just placed inside their branded bag without any hair net. To make matters worse, they didn’t even include the wig cap. I have been in the other branch before and I know the type of services I received there. Why was it different today? I tried to alert The San Hair on TikTok about my experience and they deleted my comment on one of their posts. Very disappointed.
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Replies (0)sS
sinothando S
1 reviews | Active since Jan 2020
29 Mar 2026, 17:32
Bad hair
I bought and installed the hair on Friday 27/03/26 at the Cresta branch,this is the worse wig I’ve ever owned. The hair shreds, and tangles like synthetic hair, this was my first and last buy im very disappointed, But I’d like to compliment the excellent service I received from the staff and the lady who installed my hair
Helpful (0)
|Replies (0)sS
sinothando S
1 reviews | Active since Jan 2020
29 Mar 2026, 17:32
Bad hair
I bought and installed the hair on Friday 27/03/26 at the Cresta branch,this is the worse wig I’ve ever owned. The hair shreds, and tangles like synthetic hair, this was my first and last buy im very disappointed, But I’d like to compliment the excellent service I received from the staff and the lady who installed my hair
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Replies (0)NB
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Phindile M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Amazing Service
Amazing Service & very professional. I’ve bought many of their weaves & the quality is great. I’ve always had a pleasant experience.
Helpful (0)
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Phindile M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Amazing Service
Amazing Service & very professional. I’ve bought many of their weaves & the quality is great. I’ve always had a pleasant experience.
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Replies (0)ZD
Zintle D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:22
The San hair
I bought a wig at Westgate I'm so not happy about the wig, I took it back to the store its a month now thinking I would get a call to say it's fixed so I can get ithe wig but was told it's my problem I need to keep on checking they don't do calls. So the wig is worse and the ladies told me they only selling the Wigs its not their problem if I'm not happy so who can help me coz gosh I'm so angry 1
Helpful (0)
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Zintle D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:22
The San hair
I bought a wig at Westgate I'm so not happy about the wig, I took it back to the store its a month now thinking I would get a call to say it's fixed so I can get ithe wig but was told it's my problem I need to keep on checking they don't do calls. So the wig is worse and the ladies told me they only selling the Wigs its not their problem if I'm not happy so who can help me coz gosh I'm so angry 1
0
Replies (0)AM
Astha M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:51
The San Hair - Cresta
The ladies were very welcoming. From the Lady at the front Desk (Dineo) to my stylist for the day Monalisa! Together they helped unbraid my hair and Monalisa continued to do a great job with my wash, cornrows and install. Totally appreciate you ladies! I will always stay loyal to the brand !
Helpful (0)
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Astha M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:51
The San Hair - Cresta
The ladies were very welcoming. From the Lady at the front Desk (Dineo) to my stylist for the day Monalisa! Together they helped unbraid my hair and Monalisa continued to do a great job with my wash, cornrows and install. Totally appreciate you ladies! I will always stay loyal to the brand !
0
Replies (0)