TS
The Sanctuary Optometrist
Claimed Business
TS
The Sanctuary Optometrist
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Health & Medical
0 NPSUnlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mario D
1 reviews | Active since Jan 2020
12 Jul 2023, 06:00
Outstanding Service from Caro and the Team at Sanctuary Optometrist
I recently had the pleasure of visiting Sanctuary Optometrist, and I must say that the service provided by Caro and her team was nothing short of excellent. From the moment I walked through the door, I was greeted by friendly and attentive staff members who made me feel welcome and valued as a customer. Caro and her team demonstrated a high level of competence and expertise in their field. They were able to answer all of my questions and address any concerns I had regarding my eye health and vision. Their extensive knowledge and professional approach instilled confidence in me, and I knew I was in capable hands. In addition to their exceptional service, the overall ambiance of Sanctuary Optometrist was inviting and comfortable. Clean, well-organized, and equipped with modern technology, reflecting the team's commitment to providing top-notch eye care. I would highly recommend Caro and her team at Sanctuary Optometrist to anyone seeking professional and personable eye care services. Thank you, Caro and the team, for exceeding my expectations and ensuring a truly exceptional experience
Helpful (0)
|Replies (0)MD
Mario D
1 reviews | Active since Jan 2020
12 Jul 2023, 06:00
Outstanding Service from Caro and the Team at Sanctuary Optometrist
I recently had the pleasure of visiting Sanctuary Optometrist, and I must say that the service provided by Caro and her team was nothing short of excellent. From the moment I walked through the door, I was greeted by friendly and attentive staff members who made me feel welcome and valued as a customer. Caro and her team demonstrated a high level of competence and expertise in their field. They were able to answer all of my questions and address any concerns I had regarding my eye health and vision. Their extensive knowledge and professional approach instilled confidence in me, and I knew I was in capable hands. In addition to their exceptional service, the overall ambiance of Sanctuary Optometrist was inviting and comfortable. Clean, well-organized, and equipped with modern technology, reflecting the team's commitment to providing top-notch eye care. I would highly recommend Caro and her team at Sanctuary Optometrist to anyone seeking professional and personable eye care services. Thank you, Caro and the team, for exceeding my expectations and ensuring a truly exceptional experience
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Replies (0)NL
Nico L
1 reviews | Active since Jan 2020
6 Nov 2018, 12:25
Two bad experiences. Stay away!
In April 2018 I had my eyes tested at The Sanctuary Optometrist in The Sanctuary Shopping Centre, Somerset West. I explained to the staff that I needed at least a test pair of contact lenses before a certain date as I was flying to Thailand and would need to use the lenses there. I told them that if they can't deliver I would need to look for someone who can. They said I need not worry, they'll have test lenses ready before my flight. One day before my flight I was getting anxious and decided to give them a call as I haven't heard anything from them. They told me my test lenses would only be ready the following week. Needless to say, I had to go on holiday without contact lenses. A few months later I had to have new eyeglasses made. I decided to not have them made at The Sanctuary Optometrist because I could not trust their service anymore. I did, however, decide to use the prescription they gave me as I had obviously already spent money on the eye test. After receiving my new eyeglasses I realised something was wrong as I couldn't see as well as expected with them. I returned to the optometrist who made the new lenses and asked them to look into it. They immediately offered to give me a complimentary eye test in order to assist me in getting to the bottom it. The new eye test then yielded a completely different prescription as the one I received from The Sanctuary Optometrist. I then decided to inform The Sanctuary Optometrist of the situation. The optometrist at The Sanctuary Optometrist completely refused to take responsibility for the wrong prescription she provided. She said it was the responsibility of the optometrist who made the lenses to test my eyes before making them. She basically made a scapegoat of the fact that I opted to not spend money on having my eyes tested a second time. The optometrist where I had the lenses made offered to make new ones for me at 60% discount. I will recommend their service to anyone and will never make use of The Sanctuary Optometrist again. The staff at The Sanctuary Optometrist have no intention of keeping customers happy it seems.
Helpful (0)
|Replies (0)NL
Nico L
1 reviews | Active since Jan 2020
6 Nov 2018, 12:25
Two bad experiences. Stay away!
In April 2018 I had my eyes tested at The Sanctuary Optometrist in The Sanctuary Shopping Centre, Somerset West. I explained to the staff that I needed at least a test pair of contact lenses before a certain date as I was flying to Thailand and would need to use the lenses there. I told them that if they can't deliver I would need to look for someone who can. They said I need not worry, they'll have test lenses ready before my flight. One day before my flight I was getting anxious and decided to give them a call as I haven't heard anything from them. They told me my test lenses would only be ready the following week. Needless to say, I had to go on holiday without contact lenses. A few months later I had to have new eyeglasses made. I decided to not have them made at The Sanctuary Optometrist because I could not trust their service anymore. I did, however, decide to use the prescription they gave me as I had obviously already spent money on the eye test. After receiving my new eyeglasses I realised something was wrong as I couldn't see as well as expected with them. I returned to the optometrist who made the new lenses and asked them to look into it. They immediately offered to give me a complimentary eye test in order to assist me in getting to the bottom it. The new eye test then yielded a completely different prescription as the one I received from The Sanctuary Optometrist. I then decided to inform The Sanctuary Optometrist of the situation. The optometrist at The Sanctuary Optometrist completely refused to take responsibility for the wrong prescription she provided. She said it was the responsibility of the optometrist who made the lenses to test my eyes before making them. She basically made a scapegoat of the fact that I opted to not spend money on having my eyes tested a second time. The optometrist where I had the lenses made offered to make new ones for me at 60% discount. I will recommend their service to anyone and will never make use of The Sanctuary Optometrist again. The staff at The Sanctuary Optometrist have no intention of keeping customers happy it seems.
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