TT
The Travel plug PTY LTD
Unclaimed Business
TT
The Travel plug PTY LTD
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Charlene S
1 reviews | Active since Jan 2020
24 May 2023, 11:53
It’s a ****!!!
**** alert!!! Its a ****, i paid for my Turkey trip for Aug 2022 only to be told a day before the trip that they can’t accommodate me because my visa didnt come out. Asked for a refund to no avail. They start with empty promises then they resort to blue ticking you and not answering their phones.
Helpful (0)
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Charlene S
1 reviews | Active since Jan 2020
24 May 2023, 11:53
It’s a ****!!!
**** alert!!! Its a ****, i paid for my Turkey trip for Aug 2022 only to be told a day before the trip that they can’t accommodate me because my visa didnt come out. Asked for a refund to no avail. They start with empty promises then they resort to blue ticking you and not answering their phones.
0
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Penny M
1 reviews | Active since Jan 2020
15 May 2023, 20:53
REFUND MY MONEY
Fully paid for a trip to turkey that was supposed to be in June. Imagine my horror when I learnt through social media that the company was apparently getting liquidated! I have since been trying to reach The Travel Plug by phone (landline and cell) as well as via email but it seems all comms channels have been deactivated. No direct communication whatsoever received from them or their representatives and to date I still don’t know how to get my refund. To say I am disappointed and heartbroken to be literally ****med of my hard earned cash would be an understatement!!! If I could rate them a 0 I would.
Helpful (0)
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Penny M
1 reviews | Active since Jan 2020
15 May 2023, 20:53
REFUND MY MONEY
Fully paid for a trip to turkey that was supposed to be in June. Imagine my horror when I learnt through social media that the company was apparently getting liquidated! I have since been trying to reach The Travel Plug by phone (landline and cell) as well as via email but it seems all comms channels have been deactivated. No direct communication whatsoever received from them or their representatives and to date I still don’t know how to get my refund. To say I am disappointed and heartbroken to be literally ****med of my hard earned cash would be an understatement!!! If I could rate them a 0 I would.
0
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Thuli M
1 reviews | Active since Jan 2020
12 May 2023, 08:47
Refund for deposit
My colleagues and I paid our deposit for our trip to The Travel Plug for the Malelane trip on the 18th of March 2023. On the 29th of March 2023, a week later , I received no form of communication about the company's closure but rather a statement on their Facebook page. I have been trying to reach them on the socials, emails and contact numbers with no reply. It's been weeks now with no form of communication or update about my refund. I am extremely disappointed with the service received from this company and they claim to provide honest and quality service.
Helpful (0)
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Thuli M
1 reviews | Active since Jan 2020
12 May 2023, 08:47
Refund for deposit
My colleagues and I paid our deposit for our trip to The Travel Plug for the Malelane trip on the 18th of March 2023. On the 29th of March 2023, a week later , I received no form of communication about the company's closure but rather a statement on their Facebook page. I have been trying to reach them on the socials, emails and contact numbers with no reply. It's been weeks now with no form of communication or update about my refund. I am extremely disappointed with the service received from this company and they claim to provide honest and quality service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2023, 12:16
REFUND
I had processed my third payment for a trip which was meant to take place in June. Few days later, we get communication via social media that the company is being liquidated. They obviously knew the status of their company but still accepted payments. We are already heading to the month of May and no further communication has been relayed. All I have been requesting for is my refund.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2023, 12:16
REFUND
I had processed my third payment for a trip which was meant to take place in June. Few days later, we get communication via social media that the company is being liquidated. They obviously knew the status of their company but still accepted payments. We are already heading to the month of May and no further communication has been relayed. All I have been requesting for is my refund.
0
Replies (0)TT
Tsholo T
1 reviews | Active since Jan 2020
20 Apr 2023, 12:26
The Travel plug unplugged a month before our trip
We were meant to travel with The Travel Plug in May to Thailand but unfortunately that will not happen due to the business going through a liquidation process. We were informed on 29 March 2023 when 4 days prior they shared the itinerary. There has not been any communication whatsoever from The Travel Plug about our money or anything. This is really heart breaking and concerning, we cannot reach them to get some answers.
Helpful (0)
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Tsholo T
1 reviews | Active since Jan 2020
20 Apr 2023, 12:26
The Travel plug unplugged a month before our trip
We were meant to travel with The Travel Plug in May to Thailand but unfortunately that will not happen due to the business going through a liquidation process. We were informed on 29 March 2023 when 4 days prior they shared the itinerary. There has not been any communication whatsoever from The Travel Plug about our money or anything. This is really heart breaking and concerning, we cannot reach them to get some answers.
0
Replies (0)MM
Mpumalanga M
1 reviews | Active since Jan 2020
31 Mar 2023, 00:58
Company being liquidated but employers have gone ghost following the announcement
The company is apparently being liquidated, a week after they told me I could pay for my booking. They obviously knew they were going to close down, why did they allow me to pay? They are now not replying to any messages or calls. If anyone has any alternate contact details please post them. You would be helping a lot of us.
Helpful (0)
|Replies (0)MM
Mpumalanga M
1 reviews | Active since Jan 2020
31 Mar 2023, 00:58
Company being liquidated but employers have gone ghost following the announcement
The company is apparently being liquidated, a week after they told me I could pay for my booking. They obviously knew they were going to close down, why did they allow me to pay? They are now not replying to any messages or calls. If anyone has any alternate contact details please post them. You would be helping a lot of us.
0
Replies (0)DS
Dembe S
1 reviews | Active since Jan 2020
23 Mar 2023, 05:28
Cape Town March 2023
Cape Town Trip, March 2023 It was a beautiful well planned trip. We did all the things they had planned out for us, we had a shuttle and a nice tour guide. The company was awesome, no pettiness and fights, we enjoyed ourselves over and above. - The Penguin Colony was underwhelming. I thought we'd see penguins in close ranges, on a beach, and quite a number of them together. Not the case. Not the agency's fault, but I think most people didn't care for this stop. - Departure flight stated 06h30 on the itinerary, boarding pass said 06h00, not much of a time difference, I was ok with it. - Return flight was supposed to be 17h15, this changed to 19h15, huge time difference. Can be an inconvenience for people who still have to travel far. For this reason, some people requested an earlier flight, which they got, however even the people who didn't want were now in the mix. This was not ok. Also the host ended leaving early as well and leaving half the group in Cape Town - also not ok. Had there been any problems who would have been around to assist? That said, We were a small group that fit well in a 22seater, perfect size. We got along well, we had fun. I would recommend The Travel Plug and I'd definitely use their services again.
Helpful (0)
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Dembe S
1 reviews | Active since Jan 2020
23 Mar 2023, 05:28
Cape Town March 2023
Cape Town Trip, March 2023 It was a beautiful well planned trip. We did all the things they had planned out for us, we had a shuttle and a nice tour guide. The company was awesome, no pettiness and fights, we enjoyed ourselves over and above. - The Penguin Colony was underwhelming. I thought we'd see penguins in close ranges, on a beach, and quite a number of them together. Not the case. Not the agency's fault, but I think most people didn't care for this stop. - Departure flight stated 06h30 on the itinerary, boarding pass said 06h00, not much of a time difference, I was ok with it. - Return flight was supposed to be 17h15, this changed to 19h15, huge time difference. Can be an inconvenience for people who still have to travel far. For this reason, some people requested an earlier flight, which they got, however even the people who didn't want were now in the mix. This was not ok. Also the host ended leaving early as well and leaving half the group in Cape Town - also not ok. Had there been any problems who would have been around to assist? That said, We were a small group that fit well in a 22seater, perfect size. We got along well, we had fun. I would recommend The Travel Plug and I'd definitely use their services again.
0
Replies (0)MN