T
Thrupps
Unclaimed Business
T
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Thrupps
Thrupps has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Thrupps across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKN
Kathy N
1 reviews | Active since Jan 2020
30 Sept 2025, 07:33
BEST STORE IN THE NORTH GREAT PRICES
The Best Store in the North of Jozie amazing low prices for Lunch take outs real quality and variety can get an egg and Bacon bread for R19 curry or pasta R35 something different every day ! staff very helpful and friendly great gifts for all ages fresh fruit and Veg organic as well bread and cakes the BEST Deli to die for. go see for your self it is on Oxford Road Illovo
Helpful (0)
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Kathy N
1 reviews | Active since Jan 2020
30 Sept 2025, 07:33
BEST STORE IN THE NORTH GREAT PRICES
The Best Store in the North of Jozie amazing low prices for Lunch take outs real quality and variety can get an egg and Bacon bread for R19 curry or pasta R35 something different every day ! staff very helpful and friendly great gifts for all ages fresh fruit and Veg organic as well bread and cakes the BEST Deli to die for. go see for your self it is on Oxford Road Illovo
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Replies (0)kF
kerry F
1 reviews | Active since Jan 2020
28 Jul 2024, 19:20
Ridiculous refund policy for rotten products
Bought rotten frozen sardines from Thrupps - when I took it back to the store I was told that without a slip i could not get a refund- notwithstanding the name Thrupps on the packet- manager would have to contact head office to get a refund?? For a packet of rotten sardines???5 days later i haven’t heard a word
Helpful (0)
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kerry F
1 reviews | Active since Jan 2020
28 Jul 2024, 19:20
Ridiculous refund policy for rotten products
Bought rotten frozen sardines from Thrupps - when I took it back to the store I was told that without a slip i could not get a refund- notwithstanding the name Thrupps on the packet- manager would have to contact head office to get a refund?? For a packet of rotten sardines???5 days later i haven’t heard a word
0
Replies (0)RC
Ruth C
1 reviews | Active since Jan 2020
14 Mar 2024, 08:33
Thrupps' food gave us the runs
Thrupps & Co once had a fine reputation. Thus I confidently ordered its store-made lamb curry and lasagne for a small gathering of family and friends to celebrate my husband's birthday. After an inexplicable and unacceptable delay in delivery by the driver (although he's been working as a driver for Thrupps for 30 years, he got "lost"), we eventually told the driver to take the food back to the store and collected it ourselves. This made us late and stressed in our preparations for the gathering. Thrupps apologised for the delivery mess and undertook not to charge us for the food - but a month later we got an account for the full amount due! Nevertheless, the food was tasty. 10 of 11 of us ate the curry. Its after effects, however, were considerably less enjoyable. All 10 who had eaten the curry spent the entire weekend (some beyond) battling diarrhoea (one had to go on a drip in a hospital's emergency room and feared he was having a heart attack from the pain). It was not pleasant for any of us. And it was not helpful for my husband who had recently undergone a stay in ICU, brought on by severe diarrhoea and vomiting. (Thank God the 11th - our Down's Syndrome family member - did not eat the curry and therefore did not suffer the diarrhoea.) What is even less pleasant, however, has been Thrupps' response in the six weeks since I raised it via email: NOTHING, apart from statements that it has been escalated to the MD. Several reminders to get back to me have elicited ZERO response. Mr or Ms MD appears to have gone AWOL. Six weeks is more than sufficient time to get back to me with an apology and explanation for food that made us all sick, and how Thrupps is ensuring it doesn't happen again to other customers. As the hostess, the fact that my guests were so sick is intensely embarrassing. My guests visited my home confident that my food would be healthy and in good condition. The fact that they got sick is beyond mortifying. Thrupps's silence is inexplicable. In these days of highly successful and profitable ventures such as Sixty 60 (I have made many orders to Sixty60 to date; none of the drivers have yet to get "lost"), shops like Thrupps need to protect their reputation with all their might. In this instance, the silence from management has destroyed its reputation for me. I am a third generation customer at Thrupps. My mother and grandmother both shopped at the store. Our connection to Thrupps probably goes back for the best part of a century. Does that mean anything to management? I suspect not. Perhaps this post might just jog someone at Thrupps & Co to arise from the deep slumber of poor service into which it appears to have slumped. But I'm not holding my breath.
Helpful (0)
|Replies (0)RC
Ruth C
1 reviews | Active since Jan 2020
14 Mar 2024, 08:33
Thrupps' food gave us the runs
Thrupps & Co once had a fine reputation. Thus I confidently ordered its store-made lamb curry and lasagne for a small gathering of family and friends to celebrate my husband's birthday. After an inexplicable and unacceptable delay in delivery by the driver (although he's been working as a driver for Thrupps for 30 years, he got "lost"), we eventually told the driver to take the food back to the store and collected it ourselves. This made us late and stressed in our preparations for the gathering. Thrupps apologised for the delivery mess and undertook not to charge us for the food - but a month later we got an account for the full amount due! Nevertheless, the food was tasty. 10 of 11 of us ate the curry. Its after effects, however, were considerably less enjoyable. All 10 who had eaten the curry spent the entire weekend (some beyond) battling diarrhoea (one had to go on a drip in a hospital's emergency room and feared he was having a heart attack from the pain). It was not pleasant for any of us. And it was not helpful for my husband who had recently undergone a stay in ICU, brought on by severe diarrhoea and vomiting. (Thank God the 11th - our Down's Syndrome family member - did not eat the curry and therefore did not suffer the diarrhoea.) What is even less pleasant, however, has been Thrupps' response in the six weeks since I raised it via email: NOTHING, apart from statements that it has been escalated to the MD. Several reminders to get back to me have elicited ZERO response. Mr or Ms MD appears to have gone AWOL. Six weeks is more than sufficient time to get back to me with an apology and explanation for food that made us all sick, and how Thrupps is ensuring it doesn't happen again to other customers. As the hostess, the fact that my guests were so sick is intensely embarrassing. My guests visited my home confident that my food would be healthy and in good condition. The fact that they got sick is beyond mortifying. Thrupps's silence is inexplicable. In these days of highly successful and profitable ventures such as Sixty 60 (I have made many orders to Sixty60 to date; none of the drivers have yet to get "lost"), shops like Thrupps need to protect their reputation with all their might. In this instance, the silence from management has destroyed its reputation for me. I am a third generation customer at Thrupps. My mother and grandmother both shopped at the store. Our connection to Thrupps probably goes back for the best part of a century. Does that mean anything to management? I suspect not. Perhaps this post might just jog someone at Thrupps & Co to arise from the deep slumber of poor service into which it appears to have slumped. But I'm not holding my breath.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2022, 09:45
Incorrect payment made to Thrupps Retail
I would like to express my extreme dissatisfaction with the poor service I have got from THRUPPS RETAIL yesterday. On 02 December 2021, I have erroneously made a payment of R1,789.38 to THRUPPS RETAIL thinking that I am depositing my missed November 2021 monthly premium to PPS Insurance. However, PPS Insurance only discovered that the deposit was made into the wrong account on 01 February 2022, and they have subsequently alerted THRUPPS RETAIL through an e-mail sent to the Finance Manager (chris@thrupps.co.za) at THRUPPS RETAIL explaining what transpired and requested a refund on my behalf. However, THRUPPS RETAIL has not responded to his e-mail and I have tried contact them yesterday and I got hold of a gentleman called Rees and he told me that he blames FNB as this is not the first incident without giving me what is it that they will do on their part. I would like to humbly request THRUPPS RETAIL to refund the money that was mistakenly deposited into their account with reference: 0000124508469. I strongly believe that this money is still sitting in the account and unallocated because the reference number is for PPS Insurance and not theirs. We are in the beginning of the year whereby there are many priorities ranging from school fees, kids registrations at universities, etc. and it is painful to loose such huge amount of money just like that. I am pleading with you Chris to do the honorable thing and reimburse what is not rightfully for your organisation. Not reimbursing this money (R1,789.38) would be tantamount to scamming unsuspecting customers and that is unethical for the Brand like THRUPPS RETAIL.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2022, 09:45
Incorrect payment made to Thrupps Retail
I would like to express my extreme dissatisfaction with the poor service I have got from THRUPPS RETAIL yesterday. On 02 December 2021, I have erroneously made a payment of R1,789.38 to THRUPPS RETAIL thinking that I am depositing my missed November 2021 monthly premium to PPS Insurance. However, PPS Insurance only discovered that the deposit was made into the wrong account on 01 February 2022, and they have subsequently alerted THRUPPS RETAIL through an e-mail sent to the Finance Manager (chris@thrupps.co.za) at THRUPPS RETAIL explaining what transpired and requested a refund on my behalf. However, THRUPPS RETAIL has not responded to his e-mail and I have tried contact them yesterday and I got hold of a gentleman called Rees and he told me that he blames FNB as this is not the first incident without giving me what is it that they will do on their part. I would like to humbly request THRUPPS RETAIL to refund the money that was mistakenly deposited into their account with reference: 0000124508469. I strongly believe that this money is still sitting in the account and unallocated because the reference number is for PPS Insurance and not theirs. We are in the beginning of the year whereby there are many priorities ranging from school fees, kids registrations at universities, etc. and it is painful to loose such huge amount of money just like that. I am pleading with you Chris to do the honorable thing and reimburse what is not rightfully for your organisation. Not reimbursing this money (R1,789.38) would be tantamount to scamming unsuspecting customers and that is unethical for the Brand like THRUPPS RETAIL.
0
Replies (0)BK
Brigitte K
1 reviews | Active since Jan 2020
2 Jan 2022, 14:08
Hazardous Centre
Walked into cement pole that is painted black in front the entrance next to Turn and Tender how dangerous can you not paint it another color pleased I.agen the people walking there at night. ***
Helpful (0)
|Replies (0)BK
Brigitte K
1 reviews | Active since Jan 2020
2 Jan 2022, 14:08
Hazardous Centre
Walked into cement pole that is painted black in front the entrance next to Turn and Tender how dangerous can you not paint it another color pleased I.agen the people walking there at night. ***
0
Replies (0)KC
Kevin C
1 reviews | Active since Jan 2020
17 Aug 2021, 07:42
Thrupps; Old world charm that needs an update
This strange and wonderful emporium isn't what t was but still has amazing finds - especially on the spice shelves. Worth a visit to the cheese section and the poultry section. It's a bit staid, to say the least, and old fashioned but an experience with heart.
Helpful (0)
|Replies (0)KC
Kevin C
1 reviews | Active since Jan 2020
17 Aug 2021, 07:42
Thrupps; Old world charm that needs an update
This strange and wonderful emporium isn't what t was but still has amazing finds - especially on the spice shelves. Worth a visit to the cheese section and the poultry section. It's a bit staid, to say the least, and old fashioned but an experience with heart.
0
Replies (0)GP
Gretchen P
1 reviews | Active since Jan 2020
5 May 2021, 09:50
Great service from Daritell.
Gosh what great service from Daritell, who's gone the extra mile to source what I want. Politeness and great follow up is an unfortunate rarity, glad to experience proper service.
Helpful (0)
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Gretchen P
1 reviews | Active since Jan 2020
5 May 2021, 09:50
Great service from Daritell.
Gosh what great service from Daritell, who's gone the extra mile to source what I want. Politeness and great follow up is an unfortunate rarity, glad to experience proper service.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Dec 2018, 10:36
Filthy unacceptable premises
I am NOT a regular shopper at Thrupps Centre, Illovo - the Pretoria Zoo which we visited yesterday, puts this upmarket centre to shame. I had to make us of the toilets on the premises upstairs from Thrupps -1 level in the lift. The toilets at the zoo were spotless and had enough toilet paper. The toilets in Thrupps Centre are shocking. I checked in 3 and all 3 had NO toilet paper. Thank goodness I carry tissues in my bag at all times. Secondly, the floor inside the lift was filthy. Shocking that rich area/upmarket is such a disgrace. My first and last visit there.
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2018, 10:36
Filthy unacceptable premises
I am NOT a regular shopper at Thrupps Centre, Illovo - the Pretoria Zoo which we visited yesterday, puts this upmarket centre to shame. I had to make us of the toilets on the premises upstairs from Thrupps -1 level in the lift. The toilets at the zoo were spotless and had enough toilet paper. The toilets in Thrupps Centre are shocking. I checked in 3 and all 3 had NO toilet paper. Thank goodness I carry tissues in my bag at all times. Secondly, the floor inside the lift was filthy. Shocking that rich area/upmarket is such a disgrace. My first and last visit there.
0
Replies (0)