Thusano Group
Verified Business
Thusano Group
Verified Business
48 Reviews (last 12 months)
Responds in 5 hours 49 min
AI Review Summary
Based on recent customer reviews, Thusano Group delivers an outstanding customer experience defined by fast response times, dedicated staff, and reliable internet and telecoms solutions. Customers consistently praise individual team members, particularly Hugo, Shaheen, Sean, and Jonty, for going the extra mile and resolving issues within minutes. Long-term clients spanning up to 12 years highlight the company's consistent professionalism, cost-effectiveness, and genuine care. The personalised attention given even to smaller businesses sets Thusano apart in the South African telecoms space.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
5h 49m
NPS Score
100
Recommended: Very Likely
Review Distribution
4.9|48 Reviews
May '25 - Apr '26
5(93.5%)
4(6.5%)
3(0%)
2(0%)
1(0%)
5(93.5%)
4(6.5%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Thusano Group
Based on recent customer reviews, Thusano Group delivers an outstanding customer experience defined by fast response times, dedicated staff, and reliable internet and telecoms solutions. Customers consistently praise individual team members, particularly Hugo, Shaheen, Sean, and Jonty, for going the extra mile and resolving issues within minutes. Long-term clients spanning up to 12 years highlight the company's consistent professionalism, cost-effectiveness, and genuine care. The personalised attention given even to smaller businesses sets Thusano apart in the South African telecoms space.
Thusano Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Thusano Group across 551 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTvdM
Terilize van der Merwe
1 reviews | Active since Jan 2020
9 Feb 2026, 05:24
Candice King, JP and...
Candice King, JP and Herman always go the extra mile, thank you!
Helpful (0)
|Replies (0)TvdM
Terilize van der Merwe
1 reviews | Active since Jan 2020
9 Feb 2026, 05:24
Candice King, JP and...
Candice King, JP and Herman always go the extra mile, thank you!
0
Replies (0)A
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Rob
1 reviews | Active since Jan 2020
23 Jan 2026, 06:53
I’ve delt with a lot...
I’ve delt with a lot of different companies in the past and I must say Thusano is by far the best I’ve ever had, if I ever have any problems I simply contact Hugo at Thusano and the issue is resolved quickly and efficiently, I would like to thank Hugo and the Thusano team for all their hard work and dedication, it’s companies like this and their staff that keep us going, thank you Thusano
Helpful (0)
|Replies (0)R
Rob
1 reviews | Active since Jan 2020
23 Jan 2026, 06:53
I’ve delt with a lot...
I’ve delt with a lot of different companies in the past and I must say Thusano is by far the best I’ve ever had, if I ever have any problems I simply contact Hugo at Thusano and the issue is resolved quickly and efficiently, I would like to thank Hugo and the Thusano team for all their hard work and dedication, it’s companies like this and their staff that keep us going, thank you Thusano
0
Replies (0)NG
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Mari' Pretorius
1 reviews | Active since Jan 2020
29 Oct 2025, 10:25
Thusano Group
We have been dealing with Thusano Group for some years because they are the best. I would like to thank Sean and Shaheen for their exceptional service, you guys are the best. Sean a big thanks to you, you are always willing to help me if I have a problem with my wifi or the telephone lines or my printers. I Highly recommend anyone to use Thusano Group You will be totally satisfied with their service. Best regards Basadi Occupational health Sasolburg.
Helpful (0)
|Replies (0)MP
Mari' Pretorius
1 reviews | Active since Jan 2020
29 Oct 2025, 10:25
Thusano Group
We have been dealing with Thusano Group for some years because they are the best. I would like to thank Sean and Shaheen for their exceptional service, you guys are the best. Sean a big thanks to you, you are always willing to help me if I have a problem with my wifi or the telephone lines or my printers. I Highly recommend anyone to use Thusano Group You will be totally satisfied with their service. Best regards Basadi Occupational health Sasolburg.
0
Replies (0)HT