TM
Tokai Multi Franchise
Unclaimed Business
TM
Tokai Multi Franchise
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Tokai Multi Franchise
Tokai Multi Franchise has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Tokai Multi Franchise across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
DO
Doreen O
1 reviews | Active since Jan 2020
3 Dec 2023, 00:56
WORST SERVICE FROM TOKIA MULIT FRANCHISE - RUST AND CORRISON WARANTY WAS NEVER HONOURED
28/03/2017 - TIGERVALLEY MULTIFRANCHISE PHOTOGRAPHS OF CAB CORROSION WAS TAKEN - no rust claim was processed under warranty (Service Advisor - Patrick Fortune) - INVOICE 13510876 (KM 8742) (10000KM/1 YEAR SERVICE). 30/04/2018 - TOKIA MULTIFRANCHISE CARRIED OUT A RUST INSPECTION ALSO AFTER I ENQUIRED ABOUT IT THE FIRST TIME, I WAS TOLD A CLAIM WILL BE REGISTERED. - no rust claim was processed under warranty. (Service Provider - Janine De Long). INVOICE 13524825 (KM 13005) (20000KM/1 YEAR SERVICE) 09/10/2018 - FIRST DIFFERENTIAL ASSY REPLACED UNDER WARRANTY AFTER COMPLAINING ABOUT NOISE FROM THE WHEELS - INVOICE 13543038 (KM 16468). (Service Provider - Celeste Van Der West) 13/05/2019 - TOKIA MULTIFRANCHISE CARRIED OUT A RUST INSPECTION ALSO AFTER I ENQUIRED ABOUT IT FOR THE SECOND TIME. - I WAS TOLD A CLAIM WAS LOADED WITH ALLIE (WARRANTY CLERK) SEE NOTES ON INVOICE 13538953. (Service Provider - Janine De Long) (KM 17 249) (30000KM/1 YEAR SERVICE). 24/06/2020 - TOKIA MULTIFRANCHISE. I ENQUIRED ABOUT IT FOR THE THIRD TIME. - I WAS TOLD A CLAIM WAS NEVER LOADED AND THAT MY WARRANTY EXPIRED. INVOICE 13551625 (Service Provider - NARIMAH ISAACS) (KM 17 758) (40000KM/ 1 YEAR SERVICE). 31/05/2021 - TOKIA MULTIFRANCHISE - I ENQUIRED ABOUT IT FOR THE FOURTH TIME. - I WAS TOLD A CLAIM WAS NEVER LOADED AND THAT MY WARRANTY EXPIRED. MY ENQUIRY WAS FORWARDED TO Richard Joubert the Warranty Administrator. INVOICE 13561928 (Service Provider - Janine De Long) (KM 18 834 (50000KM/1 YEAR SERVICE). 24/06/2021 - TOKIA MULTIFRANCHISE. SECOND REAR DIFFIRENTIAL CARRIER ASSY REPLACED. INVOICE 13562683 (KM 18996) CLAIM SERIAL KM21000136 15/06/2022 - TOKIA MULTIFRANCHISE. THIRD REAR DIFFIRENTIAL CARRIER ASSY REPLACED. INVOICE 13573883(KM 20725) 15/07/2022 - Claim form sent and completed. 18/07/2022 - More photographs taken of the rust by Richard Joubert. 09/10/2022 - Request feedback on the claim submission. 11/10/2022 - Can't find my invoices (which I have all the copies of) or records from Stikland and cannot process my claim yet - delayed. 16/11/2022 - Roxanne Essop-Mohamed the new Warranty Administrator informed me that Janine De Long and Richard Joubert are no longer with the Franchise. She took over the claim process. This was her feedback via email: "Due to it being a Goodwill on your rust claim, they are prepared to cover 40% of the cost, The Break Down is a Follows: Complete Rust Quotation R23946.80 Kia Goodwill Contribution: R9578.72 Customer Contribution: R14368.08 I will require notification if you still wish to continue with this claim, Kia has acknowledged that this has been an ongoing Query since 2018. And have given it a thorough investigation along with Quotation from Panel Shops." The outcome that I would like is that the Mult franchise pay the full amount of the claim and that the vehicle is sprayed by an authorized Spray painter appointed by KIA Headquarters. All the invoices since 2017 to 2019 whilst under warranty address the rust issue yet no claim was register as stated on their invoice of 2019. 3 X Differential Carriers at the cost of between R 19 000 and R24 000 each was replaced under warranty but not once in the 3 years (2017 to 2019 was the rust and corrosion warranty honoured. I am not willing to pay the Customer Contribution of R14 368. The rust has spread through the entire body and this last quote of R23 946 included the entire cab, and load/cargo part with the flip panels. Another outcome I hope to achieve is that the Multifranchise pay for the cracked windscreen that I had to pay an access of R900 to Glass fit. I have photos of the rust and complete corrosion underneath the windscreen rubber holding the windscreen in place and an assessment from Glass Fiti indicating that corrosion could be the reason for the cracked windscreen whilst the vehicle was in a stationary position parked in my garage. The spray work of the KIA bakkie is of such a bad state that the bakkie looks like it is 20 years old with rust everywhere and in some cases, corrosion is through the door panels. I send a letter to the Motor Industry Ombudsman of South Africa (MIOSA ) who rep**** with the following answer and directed me to the National Comsumer Commission (NCC). I have now send all the photos, invoices, warranty as per KIA's manual and service book, my Service book with stamps in etc to the NCC. "You are kindly referred to the complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA). The MIOSA represents neither industry nor the consumer. It utilises good engineering practice, good customer care practice, good legal practice, and natural justice as a basis in its deliberations. We have assessed your submission made available to the MIOSA on 8 October 2023, and we would like to comment as follows: You purchased the vehicle on 30 March 2016. The vehicle’s warranty is valid for 60 months or 150 000 km, whichever occurs first. A rust related concern was reported in terms of the new vehicle warranty on 28 March 2017, but no rust claim was processed. You were again informed in 2018 that a rust claim will be processed. On 16 November 2022 you were informed that a goodwill contribution of forty percent had been approved relating to the rust. You would like Kia South Africa to cover the entire amount relating to the repair. It was further your expectation that you be reimbursed for a R900.00 excess fee which you had paid in relation to a windscreen insurance claim. Considering that the new vehicle warranty period has already lapsed, Kia Motors South Africa and their franchised dealers are not obligated to cover the cost of the repair as they have fulfilled their responsibility towards you. The MIOSA cannot compel Kia Motors South Africa to assist beyond their obligations. Your request for compensation/reimbur*****t/damages does not resort within the jurisdiction of the MIOSA in terms of section 17 of the South African Automotive Industry Code of Conduct. With the above in mind, we confirm the closure of our file. Yours sincerely," And a second email from MIOSA - "Good Day MrS. Dorethea Doreen Lourens Thank you for your email. If you or the Dealership/Repairer does not resolve the matter after the MIOSA finding letter the National Consumer Commission can be contacted NCC Call Centre: 012 428 7000 - Monday to Friday (08:30 to 17:00)012-428-7000."
Helpful (0)
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Doreen O
1 reviews | Active since Jan 2020
3 Dec 2023, 00:56
WORST SERVICE FROM TOKIA MULIT FRANCHISE - RUST AND CORRISON WARANTY WAS NEVER HONOURED
28/03/2017 - TIGERVALLEY MULTIFRANCHISE PHOTOGRAPHS OF CAB CORROSION WAS TAKEN - no rust claim was processed under warranty (Service Advisor - Patrick Fortune) - INVOICE 13510876 (KM 8742) (10000KM/1 YEAR SERVICE). 30/04/2018 - TOKIA MULTIFRANCHISE CARRIED OUT A RUST INSPECTION ALSO AFTER I ENQUIRED ABOUT IT THE FIRST TIME, I WAS TOLD A CLAIM WILL BE REGISTERED. - no rust claim was processed under warranty. (Service Provider - Janine De Long). INVOICE 13524825 (KM 13005) (20000KM/1 YEAR SERVICE) 09/10/2018 - FIRST DIFFERENTIAL ASSY REPLACED UNDER WARRANTY AFTER COMPLAINING ABOUT NOISE FROM THE WHEELS - INVOICE 13543038 (KM 16468). (Service Provider - Celeste Van Der West) 13/05/2019 - TOKIA MULTIFRANCHISE CARRIED OUT A RUST INSPECTION ALSO AFTER I ENQUIRED ABOUT IT FOR THE SECOND TIME. - I WAS TOLD A CLAIM WAS LOADED WITH ALLIE (WARRANTY CLERK) SEE NOTES ON INVOICE 13538953. (Service Provider - Janine De Long) (KM 17 249) (30000KM/1 YEAR SERVICE). 24/06/2020 - TOKIA MULTIFRANCHISE. I ENQUIRED ABOUT IT FOR THE THIRD TIME. - I WAS TOLD A CLAIM WAS NEVER LOADED AND THAT MY WARRANTY EXPIRED. INVOICE 13551625 (Service Provider - NARIMAH ISAACS) (KM 17 758) (40000KM/ 1 YEAR SERVICE). 31/05/2021 - TOKIA MULTIFRANCHISE - I ENQUIRED ABOUT IT FOR THE FOURTH TIME. - I WAS TOLD A CLAIM WAS NEVER LOADED AND THAT MY WARRANTY EXPIRED. MY ENQUIRY WAS FORWARDED TO Richard Joubert the Warranty Administrator. INVOICE 13561928 (Service Provider - Janine De Long) (KM 18 834 (50000KM/1 YEAR SERVICE). 24/06/2021 - TOKIA MULTIFRANCHISE. SECOND REAR DIFFIRENTIAL CARRIER ASSY REPLACED. INVOICE 13562683 (KM 18996) CLAIM SERIAL KM21000136 15/06/2022 - TOKIA MULTIFRANCHISE. THIRD REAR DIFFIRENTIAL CARRIER ASSY REPLACED. INVOICE 13573883(KM 20725) 15/07/2022 - Claim form sent and completed. 18/07/2022 - More photographs taken of the rust by Richard Joubert. 09/10/2022 - Request feedback on the claim submission. 11/10/2022 - Can't find my invoices (which I have all the copies of) or records from Stikland and cannot process my claim yet - delayed. 16/11/2022 - Roxanne Essop-Mohamed the new Warranty Administrator informed me that Janine De Long and Richard Joubert are no longer with the Franchise. She took over the claim process. This was her feedback via email: "Due to it being a Goodwill on your rust claim, they are prepared to cover 40% of the cost, The Break Down is a Follows: Complete Rust Quotation R23946.80 Kia Goodwill Contribution: R9578.72 Customer Contribution: R14368.08 I will require notification if you still wish to continue with this claim, Kia has acknowledged that this has been an ongoing Query since 2018. And have given it a thorough investigation along with Quotation from Panel Shops." The outcome that I would like is that the Mult franchise pay the full amount of the claim and that the vehicle is sprayed by an authorized Spray painter appointed by KIA Headquarters. All the invoices since 2017 to 2019 whilst under warranty address the rust issue yet no claim was register as stated on their invoice of 2019. 3 X Differential Carriers at the cost of between R 19 000 and R24 000 each was replaced under warranty but not once in the 3 years (2017 to 2019 was the rust and corrosion warranty honoured. I am not willing to pay the Customer Contribution of R14 368. The rust has spread through the entire body and this last quote of R23 946 included the entire cab, and load/cargo part with the flip panels. Another outcome I hope to achieve is that the Multifranchise pay for the cracked windscreen that I had to pay an access of R900 to Glass fit. I have photos of the rust and complete corrosion underneath the windscreen rubber holding the windscreen in place and an assessment from Glass Fiti indicating that corrosion could be the reason for the cracked windscreen whilst the vehicle was in a stationary position parked in my garage. The spray work of the KIA bakkie is of such a bad state that the bakkie looks like it is 20 years old with rust everywhere and in some cases, corrosion is through the door panels. I send a letter to the Motor Industry Ombudsman of South Africa (MIOSA ) who rep**** with the following answer and directed me to the National Comsumer Commission (NCC). I have now send all the photos, invoices, warranty as per KIA's manual and service book, my Service book with stamps in etc to the NCC. "You are kindly referred to the complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA). The MIOSA represents neither industry nor the consumer. It utilises good engineering practice, good customer care practice, good legal practice, and natural justice as a basis in its deliberations. We have assessed your submission made available to the MIOSA on 8 October 2023, and we would like to comment as follows: You purchased the vehicle on 30 March 2016. The vehicle’s warranty is valid for 60 months or 150 000 km, whichever occurs first. A rust related concern was reported in terms of the new vehicle warranty on 28 March 2017, but no rust claim was processed. You were again informed in 2018 that a rust claim will be processed. On 16 November 2022 you were informed that a goodwill contribution of forty percent had been approved relating to the rust. You would like Kia South Africa to cover the entire amount relating to the repair. It was further your expectation that you be reimbursed for a R900.00 excess fee which you had paid in relation to a windscreen insurance claim. Considering that the new vehicle warranty period has already lapsed, Kia Motors South Africa and their franchised dealers are not obligated to cover the cost of the repair as they have fulfilled their responsibility towards you. The MIOSA cannot compel Kia Motors South Africa to assist beyond their obligations. Your request for compensation/reimbur*****t/damages does not resort within the jurisdiction of the MIOSA in terms of section 17 of the South African Automotive Industry Code of Conduct. With the above in mind, we confirm the closure of our file. Yours sincerely," And a second email from MIOSA - "Good Day MrS. Dorethea Doreen Lourens Thank you for your email. If you or the Dealership/Repairer does not resolve the matter after the MIOSA finding letter the National Consumer Commission can be contacted NCC Call Centre: 012 428 7000 - Monday to Friday (08:30 to 17:00)012-428-7000."
0
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Shuaib D
1 reviews | Active since Jan 2020
27 Jul 2023, 09:52
Tokai Multifranchise/Hubert Berg Team Obliterated Trust
My trust in Tokai Multifranchise has been destroyed by its disorganization, inability to understand customer service, and unwillingness to repair inconvenience caused. I was without a vehicle for two full days. I am not using this service centre again. Hubert Berg and his team will have to repair what they eroded if they want me back as a customer. And they showed no inclination to do so. Here the customer is not important. That is an unfortunate fact. For those with patience, here is what happened: On Tuesday 25 July 2023 my son took the car in for a service. While the telephonic booking the previous week was easy, the physical experience was chaotic. Service administration staff haphazardly received vehicles. This was the start of further inconvenience - the loss of our car for a full 48 hours. The car had its 75000km service done. Late afternoon I had a call saying that extra work was required. This was unusual as the car was booked in early enough (7.30 - 7:45) to have received an update by at least 12:00. We never got a call to say that the car was ready. We arrived by 17:00 to fetch the car. Again, no system of receiving customers, guiding them through an organised system of receiving their cars. This signalled the reality that was to dawn... After paying over R6000 for the replacement of brake discs and pads (unplanned expense); the service attendant could not find the key card to my vehicle. This was unacceptable. I told him to find it and bring the car to me on Wednesday morning. That never happened. By 10 am on Wednesday morning there was no call or any attempt to communicate what the status was. I had to call at my own cost. It was clear that the key card was lost. I have dealt with Tokai Multifranchise for decades. I have never had this type of chaos. Even Hubert Berg, the manager, while sounding kind, did not show any urgency to bring any relief for the inconvenience caused. All he could say was we found the key card; we will deliver the vehicle. And the car was never delivered on Wednesday. The car arrived on Thursday morning at 11:00. A stoic younger staff member who had no idea of how to handle the situation. Rotten service that obliterates customer service. I do not trust you anymore Tokai Multifranchise.
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Shuaib D
1 reviews | Active since Jan 2020
27 Jul 2023, 09:52
Tokai Multifranchise/Hubert Berg Team Obliterated Trust
My trust in Tokai Multifranchise has been destroyed by its disorganization, inability to understand customer service, and unwillingness to repair inconvenience caused. I was without a vehicle for two full days. I am not using this service centre again. Hubert Berg and his team will have to repair what they eroded if they want me back as a customer. And they showed no inclination to do so. Here the customer is not important. That is an unfortunate fact. For those with patience, here is what happened: On Tuesday 25 July 2023 my son took the car in for a service. While the telephonic booking the previous week was easy, the physical experience was chaotic. Service administration staff haphazardly received vehicles. This was the start of further inconvenience - the loss of our car for a full 48 hours. The car had its 75000km service done. Late afternoon I had a call saying that extra work was required. This was unusual as the car was booked in early enough (7.30 - 7:45) to have received an update by at least 12:00. We never got a call to say that the car was ready. We arrived by 17:00 to fetch the car. Again, no system of receiving customers, guiding them through an organised system of receiving their cars. This signalled the reality that was to dawn... After paying over R6000 for the replacement of brake discs and pads (unplanned expense); the service attendant could not find the key card to my vehicle. This was unacceptable. I told him to find it and bring the car to me on Wednesday morning. That never happened. By 10 am on Wednesday morning there was no call or any attempt to communicate what the status was. I had to call at my own cost. It was clear that the key card was lost. I have dealt with Tokai Multifranchise for decades. I have never had this type of chaos. Even Hubert Berg, the manager, while sounding kind, did not show any urgency to bring any relief for the inconvenience caused. All he could say was we found the key card; we will deliver the vehicle. And the car was never delivered on Wednesday. The car arrived on Thursday morning at 11:00. A stoic younger staff member who had no idea of how to handle the situation. Rotten service that obliterates customer service. I do not trust you anymore Tokai Multifranchise.
0
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Abdul A
1 reviews | Active since Jan 2020
6 Feb 2023, 08:47
Renault tokai
Worse experience I have ever had. I will not recommend anyone to use Renault Tokai. My car was towed in on the 26th February with a clutch issue it was a Friday afternoon and got a reference or incident number which means the car was received/acknowledged, I thought that I should count the Friday as it was late afternoon and took it that Monday will probably be the day feedback is received or atleast a update but nothing and since then I did not receive a single update from Tokai multifranchise I needed to call every single day using my personal resources, promises were made to keep me informed which I received a call 1 out of the 10 times. It's been 11 days and I am still not aware what transpired in the inspection of the vehicle if one even took place. Your service's is horrendous and leaves alot to be desired the reception girl Amber tried so hard to assist even thou her role limits her access.
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Abdul A
1 reviews | Active since Jan 2020
6 Feb 2023, 08:47
Renault tokai
Worse experience I have ever had. I will not recommend anyone to use Renault Tokai. My car was towed in on the 26th February with a clutch issue it was a Friday afternoon and got a reference or incident number which means the car was received/acknowledged, I thought that I should count the Friday as it was late afternoon and took it that Monday will probably be the day feedback is received or atleast a update but nothing and since then I did not receive a single update from Tokai multifranchise I needed to call every single day using my personal resources, promises were made to keep me informed which I received a call 1 out of the 10 times. It's been 11 days and I am still not aware what transpired in the inspection of the vehicle if one even took place. Your service's is horrendous and leaves alot to be desired the reception girl Amber tried so hard to assist even thou her role limits her access.
0
Replies (0)MK
Michael K
1 reviews | Active since Jan 2020
12 Dec 2022, 16:37
Shoddy service
very poor after-sales service. The used car sales representative and his superior overpromised and underdelivered on the cars' snag list. Certain areas that I had brought up in my emails that were on the snag list were rectified. The one issue that has not been addressed in the correct fashion and has still not been rectified despite promises that "I will speak to my superior and get back to you ASAP" has not happened as of yet; this was spoken about 2 weeks ago. The dealership needs an independent, trained customer care agent who follows up after a sale of a motor vehicle to rectify any issues that arise and are dealt with promptly.
Helpful (0)
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Michael K
1 reviews | Active since Jan 2020
12 Dec 2022, 16:37
Shoddy service
very poor after-sales service. The used car sales representative and his superior overpromised and underdelivered on the cars' snag list. Certain areas that I had brought up in my emails that were on the snag list were rectified. The one issue that has not been addressed in the correct fashion and has still not been rectified despite promises that "I will speak to my superior and get back to you ASAP" has not happened as of yet; this was spoken about 2 weeks ago. The dealership needs an independent, trained customer care agent who follows up after a sale of a motor vehicle to rectify any issues that arise and are dealt with promptly.
0
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Inshaaf F
1 reviews | Active since Jan 2020
11 Aug 2022, 06:01
Fantastic........Kick Ass........Amazing service rendered by Renault Tokai branch
Fantastic........Kick Ass........Amazing service rendered by Renault Tokai branch. This amazing people went out of their way for me and my family to make our lives better. on Saturday 06 Aug 2022 I went to their branch to repair a fault on my Kwid and saw the Triber. I explained to Juan the sales person that I really like that car and he replied with " well Mrs Norton lets see what we can do for you" he immediately started getting everything in place from going to the workshop and taking pictures of my Kwid to speaking to the finance lady Liz and manager **** I cant remember his name , sorry though but he know who he is and he is one hell of a person who did not leave us alone and did his best to see that we were comfortable. Juan the main man and Liz the Superwoman did everything in their power and bent over backwards to get this deal though. Thank you Renault Tokai and all their staff for what you did coz each and everyone in that building including the cleaner was so helpful and made us feel valued. The Renault Tokai branch as invaluable staff and I would recommend anyone to procure their vehicle/s from their branch, don't go to the other branches go to them and speak to any of their sales people and I promise they will do the same for you as they did for me and my family. Oh Ya the Manegers name is Rian lol. Regards Inshaaf Norton
Helpful (0)
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Inshaaf F
1 reviews | Active since Jan 2020
11 Aug 2022, 06:01
Fantastic........Kick Ass........Amazing service rendered by Renault Tokai branch
Fantastic........Kick Ass........Amazing service rendered by Renault Tokai branch. This amazing people went out of their way for me and my family to make our lives better. on Saturday 06 Aug 2022 I went to their branch to repair a fault on my Kwid and saw the Triber. I explained to Juan the sales person that I really like that car and he replied with " well Mrs Norton lets see what we can do for you" he immediately started getting everything in place from going to the workshop and taking pictures of my Kwid to speaking to the finance lady Liz and manager **** I cant remember his name , sorry though but he know who he is and he is one hell of a person who did not leave us alone and did his best to see that we were comfortable. Juan the main man and Liz the Superwoman did everything in their power and bent over backwards to get this deal though. Thank you Renault Tokai and all their staff for what you did coz each and everyone in that building including the cleaner was so helpful and made us feel valued. The Renault Tokai branch as invaluable staff and I would recommend anyone to procure their vehicle/s from their branch, don't go to the other branches go to them and speak to any of their sales people and I promise they will do the same for you as they did for me and my family. Oh Ya the Manegers name is Rian lol. Regards Inshaaf Norton
0
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Renee S
1 reviews | Active since Jan 2020
25 Jun 2022, 21:26
Disgust
I have never been spoken to and disrespected this way by someone I ordered food from in my life. I ordered food from the app and apparently the drivers are scared of driving to my area. Which is a problem because they won't even meet me on a spot to get my food. So while I am trying to work out some sort of way of getting my food from them I ask to speak to the manager of the KFC Tokai branch. This woman named Nicole Simmons come on the line and tells me without taking a breath what she going to do without me even getting to finish my sentence that I was half way in. Now I work I customer service myself and I know that if a customer is speaking you wait for the customer to vent or at least finish what he or she is saying and not speak over the person on the phone because that irritates the customer even more making the situation worse than what it was. I was not upset at all when I asked for the manager.... all I wanted to do was to find out if there was a way for me to get to the furthest point for me to meet the driver if he is so scared of coming into my area. Nicole very abruptly and rudely spoke over me every chance she got making me want to swear at her on the phone but no matter how many times I told her to wait till I am finished even asking my question she kept raising her voice at me and speaking over me. I was telling them that I work and live far from a KFC and a voucher of over R300 is not going to help me because I paid the money from my bank card and that I can't then use the voucher at any other shop but a KFC. The one thing I know is that I will never buy anything from a KFC again because of the lack of service I had gotten from the Tokai store manager. I wanted to ask her where i could meet the driver and she then told me she doesn't know where the Retreat station is. Baring in mind that the station is on the next corner from the store. I tried to compromise with her and get the issue sorted quicker rather than stretching the situation but she wouldn't have e any of it telling me that she will escalate the matter to the customer service team who will get into contact with me. At the end of the day.... KFC needs to think and train the people properly that they have representing the store o site and over the phone. The lady before mentioned that they have been getting slit of complaints for the drivers not going into the areas the deliveries must go. Being rude and having no customer service is the worst thing u can have if you are representing the store as well as the brand. I would like to know what will happen going forward with people who is making sure that the store and or the brand loses customers due to the lack of respect the people working for them has for the people paying their salaries. I am utterly disgusted and I would like feedback on this or I will make sure this complaints goes higher up.
Helpful (0)
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Renee S
1 reviews | Active since Jan 2020
25 Jun 2022, 21:26
Disgust
I have never been spoken to and disrespected this way by someone I ordered food from in my life. I ordered food from the app and apparently the drivers are scared of driving to my area. Which is a problem because they won't even meet me on a spot to get my food. So while I am trying to work out some sort of way of getting my food from them I ask to speak to the manager of the KFC Tokai branch. This woman named Nicole Simmons come on the line and tells me without taking a breath what she going to do without me even getting to finish my sentence that I was half way in. Now I work I customer service myself and I know that if a customer is speaking you wait for the customer to vent or at least finish what he or she is saying and not speak over the person on the phone because that irritates the customer even more making the situation worse than what it was. I was not upset at all when I asked for the manager.... all I wanted to do was to find out if there was a way for me to get to the furthest point for me to meet the driver if he is so scared of coming into my area. Nicole very abruptly and rudely spoke over me every chance she got making me want to swear at her on the phone but no matter how many times I told her to wait till I am finished even asking my question she kept raising her voice at me and speaking over me. I was telling them that I work and live far from a KFC and a voucher of over R300 is not going to help me because I paid the money from my bank card and that I can't then use the voucher at any other shop but a KFC. The one thing I know is that I will never buy anything from a KFC again because of the lack of service I had gotten from the Tokai store manager. I wanted to ask her where i could meet the driver and she then told me she doesn't know where the Retreat station is. Baring in mind that the station is on the next corner from the store. I tried to compromise with her and get the issue sorted quicker rather than stretching the situation but she wouldn't have e any of it telling me that she will escalate the matter to the customer service team who will get into contact with me. At the end of the day.... KFC needs to think and train the people properly that they have representing the store o site and over the phone. The lady before mentioned that they have been getting slit of complaints for the drivers not going into the areas the deliveries must go. Being rude and having no customer service is the worst thing u can have if you are representing the store as well as the brand. I would like to know what will happen going forward with people who is making sure that the store and or the brand loses customers due to the lack of respect the people working for them has for the people paying their salaries. I am utterly disgusted and I would like feedback on this or I will make sure this complaints goes higher up.
0
Replies (0)AW
Alison W
1 reviews | Active since Jan 2020
24 Mar 2021, 15:14
terrible attitude and rude workshop manager
This is by far the worst experience I have ever had a garage service department. They are rude, the work is often not done properly. I am not sure my daughter wants to take her car near a garage again as this was her first experience. And they always find a chip on the windscreen to fix at R250 a time!
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Alison W
1 reviews | Active since Jan 2020
24 Mar 2021, 15:14
terrible attitude and rude workshop manager
This is by far the worst experience I have ever had a garage service department. They are rude, the work is often not done properly. I am not sure my daughter wants to take her car near a garage again as this was her first experience. And they always find a chip on the windscreen to fix at R250 a time!
0
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