Tom Campher Motors
Claimed Business
Performance(last 12 months):
TrustIndex
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDJ
Darrel J
1 reviews | Active since Jan 2020
4 Feb 2025, 12:45
TCM takes more than two and half months to fix car
On 20 November 2024 we had our car towed to TCM because our car was overheating. This was the third time that this happened and we were not going to take back the car like the did the previous times. We heard nothing from them until 06 December 2024. No explanation was given for the delay, but we just assumed that they had many other cars who had been booked prior to our car were being serviced. At first (06 Dec) we were told that they were checking things like the thermostat, but that nothing else seems to be a problem. Again we receive no communication from the dealership or its technician unless my wife who is the owner of our car contacted them and even then would get shunted around when she did get through. On 13 December she was informed that the technician had one more test that they wanted to try. Then there was radio silence until 08 January. Their technician had gone on leave for almost a month and we were not even informed that no one would be working on our car while he was away. On 08 Jan 2025, we get a WhatsApp message from the technician explaining that we will need to replace our gasket - which he had told us was fine on 06 Dec 2024 - for which we would need to cough up +R30 000 of which +R14 000 was for 12 hours of labour. When were queried, because of their earlier assessment given to us that the gasket was fine, they stopped attending to our car. It was only once we contacted Volvo Customer Care that we heard from then again. After another week, they decided that they were going to get in senior technicians and that they would redo the diagnostics on our car. After another week of not getting any news from them, I reached out to Customer Care again only to be informed by the person there, that they were still busy with diagnostics as she could see that they had logged the results from other tests that they had done. Eventually, the owner contacted me to explain that they are sorry for the delay with getting our car fixed, but that they are baffled by our car, as they can find no reason for the car overheating. This week, they finally through in the towel and sent off our car to individual auto shop (Silverton Radiators) who is not a Volvo technician and is not affiliated to Volvo, to see if they could identify why our car was overheating. Surprise, surprise that business reported that the problem with our car is that the gasket is blown! Tom Campher Motors keeps being nominated and then winning the title of Volvo Dealer of the Year Award, Volvo Service Dealer of the Year Award, as well as Volvo Sales Dealer of the Year Award and yet, this is what I have experienced there. I still have not yet heard from TCM about my car, although I am assuming that I will hear from them soon, with an invoice not only for the gasket that needs to be replaced, but also for all the other "extra" things that they had to do for us. For two and a half month, they have had our car and all we get from them is we apologise for the inconvenience, but we are still working on getting your car fixed. Is this what the best service looks like? Is that what we call a top-notch dealership. Not once did they consider that while we are waiting for them to play Nancy Drew with this case, we have not felt that they gave one thought to the fact that we have had to use Uber's and Bolts for transport. A good gesture would have been to at least offer a curtesy car while they are trying to solve our problem. Their lack of communication, poor service and bad customer relations has left such a bitter taste in our mouths, that I am sure that they, like us, will be glad that we will never be their client again.
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Darrel J
1 reviews | Active since Jan 2020
4 Feb 2025, 12:45
TCM takes more than two and half months to fix car
On 20 November 2024 we had our car towed to TCM because our car was overheating. This was the third time that this happened and we were not going to take back the car like the did the previous times. We heard nothing from them until 06 December 2024. No explanation was given for the delay, but we just assumed that they had many other cars who had been booked prior to our car were being serviced. At first (06 Dec) we were told that they were checking things like the thermostat, but that nothing else seems to be a problem. Again we receive no communication from the dealership or its technician unless my wife who is the owner of our car contacted them and even then would get shunted around when she did get through. On 13 December she was informed that the technician had one more test that they wanted to try. Then there was radio silence until 08 January. Their technician had gone on leave for almost a month and we were not even informed that no one would be working on our car while he was away. On 08 Jan 2025, we get a WhatsApp message from the technician explaining that we will need to replace our gasket - which he had told us was fine on 06 Dec 2024 - for which we would need to cough up +R30 000 of which +R14 000 was for 12 hours of labour. When were queried, because of their earlier assessment given to us that the gasket was fine, they stopped attending to our car. It was only once we contacted Volvo Customer Care that we heard from then again. After another week, they decided that they were going to get in senior technicians and that they would redo the diagnostics on our car. After another week of not getting any news from them, I reached out to Customer Care again only to be informed by the person there, that they were still busy with diagnostics as she could see that they had logged the results from other tests that they had done. Eventually, the owner contacted me to explain that they are sorry for the delay with getting our car fixed, but that they are baffled by our car, as they can find no reason for the car overheating. This week, they finally through in the towel and sent off our car to individual auto shop (Silverton Radiators) who is not a Volvo technician and is not affiliated to Volvo, to see if they could identify why our car was overheating. Surprise, surprise that business reported that the problem with our car is that the gasket is blown! Tom Campher Motors keeps being nominated and then winning the title of Volvo Dealer of the Year Award, Volvo Service Dealer of the Year Award, as well as Volvo Sales Dealer of the Year Award and yet, this is what I have experienced there. I still have not yet heard from TCM about my car, although I am assuming that I will hear from them soon, with an invoice not only for the gasket that needs to be replaced, but also for all the other "extra" things that they had to do for us. For two and a half month, they have had our car and all we get from them is we apologise for the inconvenience, but we are still working on getting your car fixed. Is this what the best service looks like? Is that what we call a top-notch dealership. Not once did they consider that while we are waiting for them to play Nancy Drew with this case, we have not felt that they gave one thought to the fact that we have had to use Uber's and Bolts for transport. A good gesture would have been to at least offer a curtesy car while they are trying to solve our problem. Their lack of communication, poor service and bad customer relations has left such a bitter taste in our mouths, that I am sure that they, like us, will be glad that we will never be their client again.
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Thembekile W
1 reviews | Active since Jan 2020
13 Dec 2024, 12:49
Very disappointed
I've been taking my car for service to Volvo Auckland Park, for the past 7 years. I've been very happy with their service until recently when something that has sentimental value to me was ****** from my car. I did inform them and they promised to contact me once they've done some investigation. A month later, nothing has been done and nobody got back to me. I'm wondering whether to continue with their service or tae my car somewhere else.
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Thembekile W
1 reviews | Active since Jan 2020
13 Dec 2024, 12:49
Very disappointed
I've been taking my car for service to Volvo Auckland Park, for the past 7 years. I've been very happy with their service until recently when something that has sentimental value to me was ****** from my car. I did inform them and they promised to contact me once they've done some investigation. A month later, nothing has been done and nobody got back to me. I'm wondering whether to continue with their service or tae my car somewhere else.
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Rookaya S
1 reviews | Active since Jan 2020
26 Feb 2024, 10:22
Worst car service and worst car ever aaarrrggghhh
After paying +39000.00 for a service and steering wheel shaft after they broke my oil pump and then broke my cars steering wheel shaft seal my questions escalations and queries of what was done to my car and what Tom Campher broke only response was, please collect your car or pay the extra 14000.00 for additional repairs. Worst car service I expected from such big company. The customer service Colleen is rude and aggressive after not even listening or reading any communication. Worst dealer ever definitely getting an AUDI next time.
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Rookaya S
1 reviews | Active since Jan 2020
26 Feb 2024, 10:22
Worst car service and worst car ever aaarrrggghhh
After paying +39000.00 for a service and steering wheel shaft after they broke my oil pump and then broke my cars steering wheel shaft seal my questions escalations and queries of what was done to my car and what Tom Campher broke only response was, please collect your car or pay the extra 14000.00 for additional repairs. Worst car service I expected from such big company. The customer service Colleen is rude and aggressive after not even listening or reading any communication. Worst dealer ever definitely getting an AUDI next time.
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Rookaya S
1 reviews | Active since Jan 2020
20 Feb 2024, 08:51
Broke my car for R39000.00
I paid over R39 000.00 for Tom Campher to Obliterate my car. Not to mention the attitude of Tom Campher motors staff is pathetic, the service and misleading information they have no remorse after wrecking my car just sent me an email to fetch it. I drove it there now I need to tow it back home took them over a month of back and forth to completely destroy my Volvo. Worst place ever to think I would get my car fixed.
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Rookaya S
1 reviews | Active since Jan 2020
20 Feb 2024, 08:51
Broke my car for R39000.00
I paid over R39 000.00 for Tom Campher to Obliterate my car. Not to mention the attitude of Tom Campher motors staff is pathetic, the service and misleading information they have no remorse after wrecking my car just sent me an email to fetch it. I drove it there now I need to tow it back home took them over a month of back and forth to completely destroy my Volvo. Worst place ever to think I would get my car fixed.
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Rookaya S
1 reviews | Active since Jan 2020
16 Feb 2024, 05:50
Absolutely worse service ever
Hello Peter, It is with regret that I am now escalating my issue to you. To err is human but to err multiples times with the same car is questionable? It has been since the 9th of January to the 15 February and every week I bring the car to Volvo as explained in my previous email. The car was not booked for a service and no docket was opened for the car after the full service on the 9th January 2024. It will be with regret should this email be ignored as I have had a placed Tom Champher Volvo Motor at a very high standard. Please see emails below: I'm not sure if this will get the right attention but I don't think it is fair for me to settle for nothing but the best from Tom Campher Motors Braamfontien. Thank you for bringing your dissatisfaction to my attention, I can only imagine your frustration, but do assure you of best attention at all times. - This was not said on the telephone call we had yesterday, However I had to end the call as Colleen was irate and discourteous using a very aggravated tone. I have sent Colleen an email the day before, however the email was not read and she was unaware of what I referring to. I had to explain in full detail as at the time I brought the car in on the 9th of January to the 14 February - I was already at a point where I was at a loss for words I do see from your messages that you did mention the windscreen washers to Willie by means of WhatsApp on the 29th of January and I do therefore apologise that this information was never added to the job card, I do understand the inconvenience caused to you due to this. Had Colleen read my email I sent before calling me this would not need a lengthy explanation on my end as to which she was not satisfied – This was also discussed telephonically with Willie. According to my records your car came in the first time with and oil leak and we also did a service. There are so many contributing factors which can put us in a situation where car needs to return after the first job was done. This should have been picked up when I requested a service – Not 1 weeks later after gaslighting me - telling me "that's what happens after a service." When Duncan did the wheel bearings, service and driveshaft seals the oil leak from the vacuum pump was not evident. Because the car had no oil leak - we discussed this several time yesterday. This is very possible because the vacuum pump is positioned higher than the driveshaft seals which were leaking. There was no oil leak - had the check been done why was this not picked up? The gearbox oil and the engine oil are two different colours but if the gearbox oil was not changed for some time it is possible that it could have become darker than it should be. I would also like to stress at the stage that we do not do unnecessary work and will not strip a car down unless we can see evidence of damage and the need to spend the labour looking deeper. My stress is that if the oil was not leaking "evidence" as Collen said was not there to start with, how did it end up with an oil leak first from the oil pump and then from the steering wheel shaft. PS: I paid R1100.00 for labor? - and got fitted an old oil pump, please assist. Why would I go through the hassle of fixing the car paying extra and getting it back to its former glory. When your car cam back for the vacuum pump, we found second hand one and gave it to you at no charge and only charged you the labour to fit it. I would like to add that due to the fact that this is a second hand part we do not offer a warranty on the part. See point above on your stress – there was no oil leak My car had no problem with a vacuum pump oil leak - I would not pay over R39000.00 and not ask to fix an oil leak Now my car has an old oil pump - That it didnt require as the evidence as Colleen said there was none at the time? Unfortunately, as with any component in any industry on the very odd occasion we receive and fit a defective part. As much as this is an inconvenience to you, it is not avoidable. The driveshaft seal has now been replaced and we are submitting a claim to Volvo and the replacement has been done at no cost to you. I was told the first time I brought it back – “That is what happens when oil is changed” I was also told it will go away??? We can not assume what is causing the knocking noise and would need you to bring the vehicle back at your convenience for us to check – I know this is not convenient and I am sorry – I am really very sorry, but there is no other way. Apologies could no-longer speak to you as your tone of voice was offensive Please let me know when you would like to bring it back for the knocking noise and windscreen washer. I dropped the car off this morning. 15 February 2024 again Please may I request that all communication be done via email as I will need it for future references. On the 9th January I requested a full service and quote of problems with the car. Should all these problems have existed I would have opted to buy a new car than pay over 60 000.00 for fix it. Therefore I requested a full quote. I was reassured that is all that is wrong with the car but spending every week for 2 days at Volvo is now ridiculous. As discussed on whatsapp, The knocking sound is mounting gear box and the wheel bearing. I asked a few questions which you answered, noted not professional, please see attached. From the last question. This knocking sound was not there when I brought the car in on the 9th January up to and including 8th of February when I again returned the vehicle for the oil leak. I brought the car in 4 times this is the fifth and Volvo (Colleen) says only three times I will settle to agree to disagree. The knocking was there on Saturday the 10th when I collected it from Volvo I drove the car home and that is where it stood until Monday 12th Tuesday 13th I sent a message to ask what the knocking sound was please note I did not drive the car on Tuesday. This circle been consistent from day one, now you expect me to pay another 12 to 13 thousand. For something that wasn't there before no evidence of this was picked up throughout the month.
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Rookaya S
1 reviews | Active since Jan 2020
16 Feb 2024, 05:50
Absolutely worse service ever
Hello Peter, It is with regret that I am now escalating my issue to you. To err is human but to err multiples times with the same car is questionable? It has been since the 9th of January to the 15 February and every week I bring the car to Volvo as explained in my previous email. The car was not booked for a service and no docket was opened for the car after the full service on the 9th January 2024. It will be with regret should this email be ignored as I have had a placed Tom Champher Volvo Motor at a very high standard. Please see emails below: I'm not sure if this will get the right attention but I don't think it is fair for me to settle for nothing but the best from Tom Campher Motors Braamfontien. Thank you for bringing your dissatisfaction to my attention, I can only imagine your frustration, but do assure you of best attention at all times. - This was not said on the telephone call we had yesterday, However I had to end the call as Colleen was irate and discourteous using a very aggravated tone. I have sent Colleen an email the day before, however the email was not read and she was unaware of what I referring to. I had to explain in full detail as at the time I brought the car in on the 9th of January to the 14 February - I was already at a point where I was at a loss for words I do see from your messages that you did mention the windscreen washers to Willie by means of WhatsApp on the 29th of January and I do therefore apologise that this information was never added to the job card, I do understand the inconvenience caused to you due to this. Had Colleen read my email I sent before calling me this would not need a lengthy explanation on my end as to which she was not satisfied – This was also discussed telephonically with Willie. According to my records your car came in the first time with and oil leak and we also did a service. There are so many contributing factors which can put us in a situation where car needs to return after the first job was done. This should have been picked up when I requested a service – Not 1 weeks later after gaslighting me - telling me "that's what happens after a service." When Duncan did the wheel bearings, service and driveshaft seals the oil leak from the vacuum pump was not evident. Because the car had no oil leak - we discussed this several time yesterday. This is very possible because the vacuum pump is positioned higher than the driveshaft seals which were leaking. There was no oil leak - had the check been done why was this not picked up? The gearbox oil and the engine oil are two different colours but if the gearbox oil was not changed for some time it is possible that it could have become darker than it should be. I would also like to stress at the stage that we do not do unnecessary work and will not strip a car down unless we can see evidence of damage and the need to spend the labour looking deeper. My stress is that if the oil was not leaking "evidence" as Collen said was not there to start with, how did it end up with an oil leak first from the oil pump and then from the steering wheel shaft. PS: I paid R1100.00 for labor? - and got fitted an old oil pump, please assist. Why would I go through the hassle of fixing the car paying extra and getting it back to its former glory. When your car cam back for the vacuum pump, we found second hand one and gave it to you at no charge and only charged you the labour to fit it. I would like to add that due to the fact that this is a second hand part we do not offer a warranty on the part. See point above on your stress – there was no oil leak My car had no problem with a vacuum pump oil leak - I would not pay over R39000.00 and not ask to fix an oil leak Now my car has an old oil pump - That it didnt require as the evidence as Colleen said there was none at the time? Unfortunately, as with any component in any industry on the very odd occasion we receive and fit a defective part. As much as this is an inconvenience to you, it is not avoidable. The driveshaft seal has now been replaced and we are submitting a claim to Volvo and the replacement has been done at no cost to you. I was told the first time I brought it back – “That is what happens when oil is changed” I was also told it will go away??? We can not assume what is causing the knocking noise and would need you to bring the vehicle back at your convenience for us to check – I know this is not convenient and I am sorry – I am really very sorry, but there is no other way. Apologies could no-longer speak to you as your tone of voice was offensive Please let me know when you would like to bring it back for the knocking noise and windscreen washer. I dropped the car off this morning. 15 February 2024 again Please may I request that all communication be done via email as I will need it for future references. On the 9th January I requested a full service and quote of problems with the car. Should all these problems have existed I would have opted to buy a new car than pay over 60 000.00 for fix it. Therefore I requested a full quote. I was reassured that is all that is wrong with the car but spending every week for 2 days at Volvo is now ridiculous. As discussed on whatsapp, The knocking sound is mounting gear box and the wheel bearing. I asked a few questions which you answered, noted not professional, please see attached. From the last question. This knocking sound was not there when I brought the car in on the 9th January up to and including 8th of February when I again returned the vehicle for the oil leak. I brought the car in 4 times this is the fifth and Volvo (Colleen) says only three times I will settle to agree to disagree. The knocking was there on Saturday the 10th when I collected it from Volvo I drove the car home and that is where it stood until Monday 12th Tuesday 13th I sent a message to ask what the knocking sound was please note I did not drive the car on Tuesday. This circle been consistent from day one, now you expect me to pay another 12 to 13 thousand. For something that wasn't there before no evidence of this was picked up throughout the month.
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