TH
Tommy Hilfiger
Unclaimed Business
TH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTVE
Taro-Dathe Van Eeden
1 reviews | Active since Jan 2020
27 Jul 2024, 20:54
Terrible products!
Good day, My husband purchased a Tommy Hilfiger watch on the 11th of February at Truworths Canal Walk. End of June I noticed that one of the stones was turning brown and the watch stopped working. I took the watch back to Truworths Canal Walk so that I can get it fixed, still its still under warrantee. Well, I booked the watch in on the 24th of June and received the most horrible service from Truworths Canal Walk you can imagine. They do not answer their phone, and the one time they did answer the phone, they were of no help! I called and spoke to the lady who answered, I explained to her that I missed a call (as I work, and my phone is on silent – also the first time they called me during the entire time) – this was on the 17th of July. I told her that I am awaiting feedback regarding my watch and can she please check for me. She said the fine jeweller is on lunch and will contact me after lunch. He never did. Eventually on Saturday I decided to drive through to Canal Walk to find out what is going on since they do not answer their phone (screenshots attached). When I got there once again no one could help me, but the lady said I must speak so Nafeesa, she is on lunch, but I must come back in half an hour. So, I did. I explained to Nafeesa the situation and advised that I missed a call and I suspect that my watch is back at the store can she please go check at the back – her response – she doubts it will be back because it has not been 6-8weeks since I booked the watch it. Non the less, Tuesday(23rd of July) I went to fetch my watch (after they phoned on Monday) and found out my watch was back at the store last week already! If Nafeesa was less useless and actually wanted to assist me it would have saved me another trip to Canal Walk since it was indeed ready, as I suspected in the first place. We would also then saw that the watch was indeed not fixed! The watch is still not moving. Truworths have send the watch back to them a second time early July already (I think it was the 8th) because Tommy Hilfiger sends the watch back and without it working. The lady that assisted me today advised that she send the watch back AGAIN. I told her that that’s not going to happen since I am not going to drive to Canal Walk AGAIN! I do not live close to Canal Walk. I must waste my fuel and airtime for **** service. I told the lady that I will rather take it to another jeweller to get the battery changed to see if that is what’s wrong. Now I want to know, did Tommy Hilfiger even open the package to see the watch is still not working or what? SAYING I AM VERY DISSASIFFIED IS AN UNDERSTATEMENT. I gave my watch in with the box and everything how I bought it, then when a received my watch back the box was missing and the lady had to give me a new one. I have not taken thr watch to another jeweller yet as I want to return the watch and I expect a full refund. I want feedback regarding the situation ASAP from TRUWORTH AND TOMMY HILFIGER (FOR SUCH A BRAND YOU REALLY DO SELL **** QUALITY PRODUCTS).
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Taro-Dathe Van Eeden
1 reviews | Active since Jan 2020
27 Jul 2024, 20:54
Terrible products!
Good day, My husband purchased a Tommy Hilfiger watch on the 11th of February at Truworths Canal Walk. End of June I noticed that one of the stones was turning brown and the watch stopped working. I took the watch back to Truworths Canal Walk so that I can get it fixed, still its still under warrantee. Well, I booked the watch in on the 24th of June and received the most horrible service from Truworths Canal Walk you can imagine. They do not answer their phone, and the one time they did answer the phone, they were of no help! I called and spoke to the lady who answered, I explained to her that I missed a call (as I work, and my phone is on silent – also the first time they called me during the entire time) – this was on the 17th of July. I told her that I am awaiting feedback regarding my watch and can she please check for me. She said the fine jeweller is on lunch and will contact me after lunch. He never did. Eventually on Saturday I decided to drive through to Canal Walk to find out what is going on since they do not answer their phone (screenshots attached). When I got there once again no one could help me, but the lady said I must speak so Nafeesa, she is on lunch, but I must come back in half an hour. So, I did. I explained to Nafeesa the situation and advised that I missed a call and I suspect that my watch is back at the store can she please go check at the back – her response – she doubts it will be back because it has not been 6-8weeks since I booked the watch it. Non the less, Tuesday(23rd of July) I went to fetch my watch (after they phoned on Monday) and found out my watch was back at the store last week already! If Nafeesa was less useless and actually wanted to assist me it would have saved me another trip to Canal Walk since it was indeed ready, as I suspected in the first place. We would also then saw that the watch was indeed not fixed! The watch is still not moving. Truworths have send the watch back to them a second time early July already (I think it was the 8th) because Tommy Hilfiger sends the watch back and without it working. The lady that assisted me today advised that she send the watch back AGAIN. I told her that that’s not going to happen since I am not going to drive to Canal Walk AGAIN! I do not live close to Canal Walk. I must waste my fuel and airtime for **** service. I told the lady that I will rather take it to another jeweller to get the battery changed to see if that is what’s wrong. Now I want to know, did Tommy Hilfiger even open the package to see the watch is still not working or what? SAYING I AM VERY DISSASIFFIED IS AN UNDERSTATEMENT. I gave my watch in with the box and everything how I bought it, then when a received my watch back the box was missing and the lady had to give me a new one. I have not taken thr watch to another jeweller yet as I want to return the watch and I expect a full refund. I want feedback regarding the situation ASAP from TRUWORTH AND TOMMY HILFIGER (FOR SUCH A BRAND YOU REALLY DO SELL **** QUALITY PRODUCTS).
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Audrey R
1 reviews | Active since Jan 2020
26 Jun 2024, 07:54
SA Online store is ****
Their webiste - https://www.tommyhilfigerza.co.za is not legit, do not use it! I ordered something from them and have not received it. I have tried to complain but there is no Contact details to do so. I've already flagged this with Google to report it as Phishing website.
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Audrey R
1 reviews | Active since Jan 2020
26 Jun 2024, 07:54
SA Online store is ****
Their webiste - https://www.tommyhilfigerza.co.za is not legit, do not use it! I ordered something from them and have not received it. I have tried to complain but there is no Contact details to do so. I've already flagged this with Google to report it as Phishing website.
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FL
Frank L
1 reviews | Active since Jan 2020
5 Feb 2024, 20:30
Tommy Hilfiger ****mer
I bought a few items (2 x pairs of tekkies;1 x pair of flops; 5 pairs of underwear; 3 x t-shirts) from the Mall of Africa online store on the 24th of November 2023. on the 1st of Feb 2024 a scarf (**** GUCCI) was delivered at my place. I got in contact with them to explain the situation and they apologized and requested me to send the item back for a full refund. lol... think I've been ****med. How do you make such an error with a parcel that's coming from China to South Africa.
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Frank L
1 reviews | Active since Jan 2020
5 Feb 2024, 20:30
Tommy Hilfiger ****mer
I bought a few items (2 x pairs of tekkies;1 x pair of flops; 5 pairs of underwear; 3 x t-shirts) from the Mall of Africa online store on the 24th of November 2023. on the 1st of Feb 2024 a scarf (**** GUCCI) was delivered at my place. I got in contact with them to explain the situation and they apologized and requested me to send the item back for a full refund. lol... think I've been ****med. How do you make such an error with a parcel that's coming from China to South Africa.
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Monwabisi P
1 reviews | Active since Jan 2020
6 Nov 2023, 19:32
SA Online Store ****
Looks like I also fell for the **** sites in South africa as well. After spending close to 10k in a cart to buy and only seeing all the red-flags now. Why is Tommy US still allowing the domains to work? There's no contact personnel or ways to trace my order and it's been pending for 7 days now. For such a great brand, this is a low blow of hard earned money for customers who love the brand in South Africa.
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Monwabisi P
1 reviews | Active since Jan 2020
6 Nov 2023, 19:32
SA Online Store ****
Looks like I also fell for the **** sites in South africa as well. After spending close to 10k in a cart to buy and only seeing all the red-flags now. Why is Tommy US still allowing the domains to work? There's no contact personnel or ways to trace my order and it's been pending for 7 days now. For such a great brand, this is a low blow of hard earned money for customers who love the brand in South Africa.
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Slique M
1 reviews | Active since Jan 2020
23 Oct 2023, 16:59
Tommy Hilfiger ****s
There’s a Tommy Hilfiger online shopping (for South Africa) site that’s seemingly taking advantage of the fact that Tommy Hilfiger stores are closing down in SA. The site seems to keep slightly changing its web address while collecting orders and people’s money. They never deliver anything. It’s a ****!!!! I ordered 4 items on 21/09, no delivery to this day.
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Slique M
1 reviews | Active since Jan 2020
23 Oct 2023, 16:59
Tommy Hilfiger ****s
There’s a Tommy Hilfiger online shopping (for South Africa) site that’s seemingly taking advantage of the fact that Tommy Hilfiger stores are closing down in SA. The site seems to keep slightly changing its web address while collecting orders and people’s money. They never deliver anything. It’s a ****!!!! I ordered 4 items on 21/09, no delivery to this day.
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DEE H
1 reviews | Active since Jan 2020
25 Apr 2023, 09:38
WHERE'S MY PARCEL
I PLACED AN ORDER ON 23 MARCH 2023 ON THE Tommy Hilfiger South African WEBSITE FOR DELIVERY AT CAPE FARMS (Cape Town) AND I STILL DON'T HAVE IT. THE LINK FOR THE COURIER/SHIPMENT COMPANY THEY USED (AIRINEXPRESS)DOES NOT WORK ANYMORE. I EVEN CHECKED WITH POST OFFICE ZA AND THEY SAID THEY CAN'T TRACE IT WITH THE REF THEY PROVIDED. I NEEDED THIS DELIVERY TO BE MADE LAST WEEK THURSDAY 20/04/2023 AT LATEST. THIS SERVICE IS ATROCIOUS
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DEE H
1 reviews | Active since Jan 2020
25 Apr 2023, 09:38
WHERE'S MY PARCEL
I PLACED AN ORDER ON 23 MARCH 2023 ON THE Tommy Hilfiger South African WEBSITE FOR DELIVERY AT CAPE FARMS (Cape Town) AND I STILL DON'T HAVE IT. THE LINK FOR THE COURIER/SHIPMENT COMPANY THEY USED (AIRINEXPRESS)DOES NOT WORK ANYMORE. I EVEN CHECKED WITH POST OFFICE ZA AND THEY SAID THEY CAN'T TRACE IT WITH THE REF THEY PROVIDED. I NEEDED THIS DELIVERY TO BE MADE LAST WEEK THURSDAY 20/04/2023 AT LATEST. THIS SERVICE IS ATROCIOUS
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2023, 11:18
Tommy Hilfiger South Africa Online Store ****.
Tommy Hilfiger's online store is a ****. I am a victim, placed an order on the 18th of April 2023, and on the 23rd of April 2023, my order status was still Processing, Upon investigating I just realize that I got ****med, when you look on the website address after you log in there is the extra letter "a" on the word South Africa and funny enough the website looks so legit, every other T&C on the legit one is on the **** one also, method of payments, etc. I noticed that after searching Tommy Hilfiger and another site https://www.tommyhilfigerclothing-southafrica.com/ come up at the bottom of the list and my credentials couldn't log in to this other one. Just be careful when you decide to order online.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2023, 11:18
Tommy Hilfiger South Africa Online Store ****.
Tommy Hilfiger's online store is a ****. I am a victim, placed an order on the 18th of April 2023, and on the 23rd of April 2023, my order status was still Processing, Upon investigating I just realize that I got ****med, when you look on the website address after you log in there is the extra letter "a" on the word South Africa and funny enough the website looks so legit, every other T&C on the legit one is on the **** one also, method of payments, etc. I noticed that after searching Tommy Hilfiger and another site https://www.tommyhilfigerclothing-southafrica.com/ come up at the bottom of the list and my credentials couldn't log in to this other one. Just be careful when you decide to order online.
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