tomtoc South Africa
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About tomtoc South Africa
tomtoc South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked tomtoc South Africa across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Ren N
1 reviews | Active since Jan 2020
22 Sept 2025, 08:04
Tomtoc Galleria Mall Are Daylight ******s
To educate consumers about the experience I had at the Tomtoc Galleria Store, I was actually ****** by the 2 foreigners that where running the store. I was sold a cellphone screen protector for R150 and they debited my bank account with R499. And handed me the receipt looking at descrepancy I questioned the foreigner who insisted he told me the screen guard was R499 but I had a witness who said that he said the screen guard was R150. Then the manager of the store said that he felt it ok to leave the foreigner alone in the store with us because indians in South Africa understand Urdu. Bottom line is please be careful of this store and the foreigners that run it. They are very crafty and they are blatant *******.
Helpful (0)
|Replies (0)RN
Ren N
1 reviews | Active since Jan 2020
22 Sept 2025, 08:04
Tomtoc Galleria Mall Are Daylight ******s
To educate consumers about the experience I had at the Tomtoc Galleria Store, I was actually ****** by the 2 foreigners that where running the store. I was sold a cellphone screen protector for R150 and they debited my bank account with R499. And handed me the receipt looking at descrepancy I questioned the foreigner who insisted he told me the screen guard was R499 but I had a witness who said that he said the screen guard was R150. Then the manager of the store said that he felt it ok to leave the foreigner alone in the store with us because indians in South Africa understand Urdu. Bottom line is please be careful of this store and the foreigners that run it. They are very crafty and they are blatant *******.
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Replies (0)AS
Annica S
1 reviews | Active since Jan 2020
5 Sept 2025, 15:59
Bad bad bad - ****mers
What a horrible experience at Tomtoc Kimberley. Me and my learner, not from Kimberley went to the mall and the first shop when entering is this shop. They lured us in. Asking about our phones and started putting on a screen for my learner. Not asking permission, not communicating a price, nothing. In the end, R650. My learner doesn't have that type of money and then made us feel it is our fault. Ask permission man! This is not right!
Helpful (0)
|Replies (0)AS
Annica S
1 reviews | Active since Jan 2020
5 Sept 2025, 15:59
Bad bad bad - ****mers
What a horrible experience at Tomtoc Kimberley. Me and my learner, not from Kimberley went to the mall and the first shop when entering is this shop. They lured us in. Asking about our phones and started putting on a screen for my learner. Not asking permission, not communicating a price, nothing. In the end, R650. My learner doesn't have that type of money and then made us feel it is our fault. Ask permission man! This is not right!
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Replies (0)KM
BS
Buti S
1 reviews | Active since Jan 2020
9 Mar 2025, 09:12
*******
Was serviced at Carnival Mall, shop doesn't display prices which is against the law, they installed a screen protector for my phone at R800 per device and when asked why aren't prices made known to customers, the employee just carries on with other customers. Disappointing service.
Helpful (0)
|Replies (0)BS
Buti S
1 reviews | Active since Jan 2020
9 Mar 2025, 09:12
*******
Was serviced at Carnival Mall, shop doesn't display prices which is against the law, they installed a screen protector for my phone at R800 per device and when asked why aren't prices made known to customers, the employee just carries on with other customers. Disappointing service.
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Replies (0)TM
Tahir M
1 reviews | Active since Jan 2020
24 Dec 2024, 17:56
Happy customer
I had an amazing experience at Tomtoc Mall of africa branch, The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.
Helpful (0)
|Replies (0)TM
Tahir M
1 reviews | Active since Jan 2020
24 Dec 2024, 17:56
Happy customer
I had an amazing experience at Tomtoc Mall of africa branch, The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.
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Replies (0)BN
JC
Jamila C
1 reviews | Active since Jan 2020
20 Dec 2024, 14:40
Worse buying experiece
The cellphone shop in cradlestone has left me with the worse experience ever. The owner swindles you into purchasing products by taking your phone and already replacing phone covers without asking for it to be replaced.. Refuses to give a refund when the product is returned with the shop policy of not carrying cash in his store. I had to raise my voice and report him to the cops for the refund to be given. You leave the premises feeling ******. Worse experience ever
Helpful (0)
|Replies (0)JC
Jamila C
1 reviews | Active since Jan 2020
20 Dec 2024, 14:40
Worse buying experiece
The cellphone shop in cradlestone has left me with the worse experience ever. The owner swindles you into purchasing products by taking your phone and already replacing phone covers without asking for it to be replaced.. Refuses to give a refund when the product is returned with the shop policy of not carrying cash in his store. I had to raise my voice and report him to the cops for the refund to be given. You leave the premises feeling ******. Worse experience ever
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Replies (0)MF
Micarlo F
1 reviews | Active since Jan 2020
3 Nov 2024, 12:05
Refusing a refund
Do not support this brand. The worst store with the worst customer service I have ever experienced. I got a screen protector two weeks ago and it is peeling off and loosing its matte finish. Upon going to the store I was told I am not able to get a refund - bearing in mind there is no refund or returns policy present in the store. The boss told me this is general wear and tear and that two weeks is a long time… ****mers.
Helpful (0)
|Replies (0)MF
Micarlo F
1 reviews | Active since Jan 2020
3 Nov 2024, 12:05
Refusing a refund
Do not support this brand. The worst store with the worst customer service I have ever experienced. I got a screen protector two weeks ago and it is peeling off and loosing its matte finish. Upon going to the store I was told I am not able to get a refund - bearing in mind there is no refund or returns policy present in the store. The boss told me this is general wear and tear and that two weeks is a long time… ****mers.
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Replies (0)