not sticking to agreement

i paid R2600 FOR REGISTRATION OF PTY LTD ,TAX CLEARENCE,VAT AND BEE CERTIFICATE BY NOVEMBR 2015 UP UNTIL TODAY I HAVE NOT RECEIVED MY ORIGINAL DOCUMENTS THEY ONLY SEND COPY VIA EMAIL AND THE NMONEY INCLUDED THE POST FEE WHEN I EMAIL THEM THEY DONT RESPOND AND THEY SEND ME FORM FOR APPLICATION OF VAT OF WHICH I DONT QUALIFY AND THEY WAS NOT TRANSPARENT BEFORE I PAY