TA
Topline Automotive Repairers
Unclaimed Business
TA
Topline Automotive Repairers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Sherraine B
1 reviews | Active since Jan 2020
6 Feb 2020, 10:19
Top Line Automotive Body Repairs - Dented service
My aupair's car went in on Monday 27 January to replace a tail light cover and fix a minor scratch on the rear fender. The car was said to take a week. After a week and a half and arguing on the phone, the car was ready at 430pm, Wednesday 5 February. I contacted Top Line the morning of 5 February and asked that the vehicle be delivered to my aupair at 430pm to which they agreed. At 430pm, they came to collect her and she would not get into their car as she did not know the driver. Another phone call took place to question why they had not sent the driver in her car. Another of their many excuses was given. Eventually I collected my aupair and took her to Top Line myself. The car was released only to find out that the tail light cover they ordered was cracked and they were only receiving it the next day (which tells me the tail light cover was not ordered in time). They then said they would go to my aupair's house the next day and replace the tail light, to which we agreed. The one and only good part of customer service they offered throughout the ordeal. We are very dissapointed in the service we received as well as the lack of communication from them regarding delays.
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Sherraine B
1 reviews | Active since Jan 2020
6 Feb 2020, 10:19
Top Line Automotive Body Repairs - Dented service
My aupair's car went in on Monday 27 January to replace a tail light cover and fix a minor scratch on the rear fender. The car was said to take a week. After a week and a half and arguing on the phone, the car was ready at 430pm, Wednesday 5 February. I contacted Top Line the morning of 5 February and asked that the vehicle be delivered to my aupair at 430pm to which they agreed. At 430pm, they came to collect her and she would not get into their car as she did not know the driver. Another phone call took place to question why they had not sent the driver in her car. Another of their many excuses was given. Eventually I collected my aupair and took her to Top Line myself. The car was released only to find out that the tail light cover they ordered was cracked and they were only receiving it the next day (which tells me the tail light cover was not ordered in time). They then said they would go to my aupair's house the next day and replace the tail light, to which we agreed. The one and only good part of customer service they offered throughout the ordeal. We are very dissapointed in the service we received as well as the lack of communication from them regarding delays.
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Replies (0)MT
Morris T
1 reviews | Active since Jan 2020
27 Aug 2019, 10:22
Topline Panelbeaters
Only the second time I ever needed to have a vehicle repaired at Panelbeaters and Topline you've left a bitter taste in my mouth. Moved my completion date 3 times and then I've got to follow up everytime. Your customer service is terrible and your commitment to ensuring that this experience is not any worse is not existent. Will be reporting this to my Insurance company and boy do I hope they talk with their feet. I'm livid
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Morris T
1 reviews | Active since Jan 2020
27 Aug 2019, 10:22
Topline Panelbeaters
Only the second time I ever needed to have a vehicle repaired at Panelbeaters and Topline you've left a bitter taste in my mouth. Moved my completion date 3 times and then I've got to follow up everytime. Your customer service is terrible and your commitment to ensuring that this experience is not any worse is not existent. Will be reporting this to my Insurance company and boy do I hope they talk with their feet. I'm livid
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