TO
Torxsa Online
Claimed Business
TO
Torxsa Online
Claimed Business
48 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Torxsa Online receives widespread praise for competitive pricing, fast delivery, and quality tech products including cameras, laptops, and smartphones. Customers frequently highlight the easy-to-navigate website, flexible payment options, and responsive WhatsApp support. Pre-owned items are noted for arriving in excellent condition. However, a recurring and serious concern involves lengthy refund delays, with multiple customers reporting waits of several months for high-value refunds, poor communication during the process, and allegations of review suppression. Phone support accessibility is also flagged as problematic.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
38
Recommended: Likely
Review Distribution
4.2|48 Reviews
May '25 - Apr '26
5(79.2%)
4(2.1%)
3(0%)
2(0%)
1(18.8%)
5(79.2%)
4(2.1%)
3(0%)
2(0%)
1(18.8%)
Frequently Asked Questions About Torxsa Online
Based on recent customer reviews, Torxsa Online receives widespread praise for competitive pricing, fast delivery, and quality tech products including cameras, laptops, and smartphones. Customers frequently highlight the easy-to-navigate website, flexible payment options, and responsive WhatsApp support. Pre-owned items are noted for arriving in excellent condition. However, a recurring and serious concern involves lengthy refund delays, with multiple customers reporting waits of several months for high-value refunds, poor communication during the process, and allegations of review suppression. Phone support accessibility is also flagged as problematic.
Torxsa Online has a TrustIndex of 0 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Torxsa Online across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
Mubina C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:51
DO NOT TRUST TORXSA
Do not trust this company! I ordered a camera for R45000 on 22 September 2025, I needed it for a job I had in the coming weeks and was promised by them that I will receive it in the stipulated delivery time of 7 to 14 working days as I urgently needed it for an upcoming job. I did not receive it in the promised time frame. I then requested a cancelation and refund. It is now the 18th March 2026 and I have still not received my money. They keep stalling by saying the refund is still processing and it takes 30 or more working days (ITS BEEN SIX MONTHS). I will update this review if and when I finally receive my refund. Steer clear from this company.
Helpful (0)
|Replies (0)MC
Mubina C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:51
DO NOT TRUST TORXSA
Do not trust this company! I ordered a camera for R45000 on 22 September 2025, I needed it for a job I had in the coming weeks and was promised by them that I will receive it in the stipulated delivery time of 7 to 14 working days as I urgently needed it for an upcoming job. I did not receive it in the promised time frame. I then requested a cancelation and refund. It is now the 18th March 2026 and I have still not received my money. They keep stalling by saying the refund is still processing and it takes 30 or more working days (ITS BEEN SIX MONTHS). I will update this review if and when I finally receive my refund. Steer clear from this company.
0
Replies (0)LA
Liam A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:13
Simple, Reliable, and Great Customer Service
Really great experience buying from Torxsa. The whole process was simple and smooth, and everything worked just as expected. The order arrived exactly as it was supposed to, which was great to see. What stood out the most was the support team, they were quick to respond, friendly, and genuinely helpful whenever assistance was needed. Overall, a very positive experience and definitely a company that’s easy to recommend.
Helpful (0)
|Replies (0)LA
Liam A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:13
Simple, Reliable, and Great Customer Service
Really great experience buying from Torxsa. The whole process was simple and smooth, and everything worked just as expected. The order arrived exactly as it was supposed to, which was great to see. What stood out the most was the support team, they were quick to respond, friendly, and genuinely helpful whenever assistance was needed. Overall, a very positive experience and definitely a company that’s easy to recommend.
0
Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
25 Feb 2026, 16:20
Good quality device, professional service
My phone and my nephew's ipad look like new. I thought maybe they will come looking bad or not functioning properly, but they exceeded my expectations. I am happy with the service. Their prices are also good.
Helpful (0)
|Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
25 Feb 2026, 16:20
Good quality device, professional service
My phone and my nephew's ipad look like new. I thought maybe they will come looking bad or not functioning properly, but they exceeded my expectations. I am happy with the service. Their prices are also good.
0
Replies (0)NJ
Nolan J
1 reviews | Active since Jan 2020
25 Feb 2026, 14:13
Excellent Service and Fast Delivery - Highly Recommended
I’m writing this review to sincerely thank and congratulate the team at Torxsa for the excellent service I received. I purchased an MSI motherboard and an ASUS Radeon graphics card for my current work project, and the entire experience exceeded my expectations. The ordering process and the items arrived exactly as described, and delivery was impressively fast. Everything was well-packaged and in perfect condition, which gave me great confidence in their professionalism. It’s always reassuring to deal with a company that values efficiency and customer satisfaction. Based on my experience, I would highly recommend Torxsa to anyone looking for reliable service and quality tech products. Thank you again to the team for making the process seamless and stress-free!
Helpful (0)
|Replies (0)NJ
Nolan J
1 reviews | Active since Jan 2020
25 Feb 2026, 14:13
Excellent Service and Fast Delivery - Highly Recommended
I’m writing this review to sincerely thank and congratulate the team at Torxsa for the excellent service I received. I purchased an MSI motherboard and an ASUS Radeon graphics card for my current work project, and the entire experience exceeded my expectations. The ordering process and the items arrived exactly as described, and delivery was impressively fast. Everything was well-packaged and in perfect condition, which gave me great confidence in their professionalism. It’s always reassuring to deal with a company that values efficiency and customer satisfaction. Based on my experience, I would highly recommend Torxsa to anyone looking for reliable service and quality tech products. Thank you again to the team for making the process seamless and stress-free!
0
Replies (0)TD
Trevor D
1 reviews | Active since Jan 2020
25 Feb 2026, 11:18
Easy Process and Great Quality Laptops, Exactly as Promised
We purchased two MacBooks for our agency through your website, and the process was honestly easier than expected. Ordering was straightforward, and everything arrived well packaged and exactly as described. I really appreciated that each laptop came with the advertised accessories and add-ons, no surprises, just exactly what was promised. That kind of reliability goes a long way for a business purchase. Overall, a great experience, and we’d definitely order from you again.
Helpful (0)
|Replies (0)TD
Trevor D
1 reviews | Active since Jan 2020
25 Feb 2026, 11:18
Easy Process and Great Quality Laptops, Exactly as Promised
We purchased two MacBooks for our agency through your website, and the process was honestly easier than expected. Ordering was straightforward, and everything arrived well packaged and exactly as described. I really appreciated that each laptop came with the advertised accessories and add-ons, no surprises, just exactly what was promised. That kind of reliability goes a long way for a business purchase. Overall, a great experience, and we’d definitely order from you again.
0
Replies (0)SB
Sibongile B
1 reviews | Active since Jan 2020
23 Feb 2026, 18:22
Quality iPhones and laptops
Ever since I started buying from torxsa I have never been disappointed. Their devices are always clean and work properly. Even the battery health on my recent iPhone is excellent. All my deliveries were always on time. I will recommend them to anyone
Helpful (0)
|Replies (0)SB
Sibongile B
1 reviews | Active since Jan 2020
23 Feb 2026, 18:22
Quality iPhones and laptops
Ever since I started buying from torxsa I have never been disappointed. Their devices are always clean and work properly. Even the battery health on my recent iPhone is excellent. All my deliveries were always on time. I will recommend them to anyone
0
Replies (0)SR
AP
Arthur P
1 reviews | Active since Jan 2020
17 Feb 2026, 08:27
A Seamless and Splendid Online Shopping Experience from Start to Finish
Shopping from this e-commerce store was an absolutely amazing experience from start to finish. Every step felt seamless, smooth, and thoughtfully designed to make the customer journey enjoyable. From the moment I started browsing, the platform felt intuitive and well-organized. The product descriptions were detailed, clear, and incredibly helpful. They covered everything I needed to know, features, specifications, sizing details, and even practical usage insights. The images matched the descriptions perfectly, which made it easy to shop with confidence. One of the standout aspects was the variety of payment options available. Whether using a card, digital wallet, or other secure payment methods, the checkout process was fast, simple, and secure. There were no unnecessary steps or complications just a smooth transition from cart to confirmation. Customer support was also impressively accessible. Reaching out for assistance was easy, and the response was prompt and professional. It’s reassuring to know that help is readily available when needed, and that kind of support truly enhances the overall shopping experience. Delivery was quick and efficient. The order arrived sooner than expected, and everything was carefully packaged. The entire process from placing the order to receiving it felt reliable and well-managed. Overall, this was a splendid South African e-commerce experience that exceeded expectations. Seamless browsing, accurate product details, flexible payment options, responsive support, and speedy delivery, everything worked together perfectly. I would absolutely shop here again and highly recommend it to anyone looking for an stress-free and satisfying online shopping experience.
Helpful (0)
|Replies (0)AP
Arthur P
1 reviews | Active since Jan 2020
17 Feb 2026, 08:27
A Seamless and Splendid Online Shopping Experience from Start to Finish
Shopping from this e-commerce store was an absolutely amazing experience from start to finish. Every step felt seamless, smooth, and thoughtfully designed to make the customer journey enjoyable. From the moment I started browsing, the platform felt intuitive and well-organized. The product descriptions were detailed, clear, and incredibly helpful. They covered everything I needed to know, features, specifications, sizing details, and even practical usage insights. The images matched the descriptions perfectly, which made it easy to shop with confidence. One of the standout aspects was the variety of payment options available. Whether using a card, digital wallet, or other secure payment methods, the checkout process was fast, simple, and secure. There were no unnecessary steps or complications just a smooth transition from cart to confirmation. Customer support was also impressively accessible. Reaching out for assistance was easy, and the response was prompt and professional. It’s reassuring to know that help is readily available when needed, and that kind of support truly enhances the overall shopping experience. Delivery was quick and efficient. The order arrived sooner than expected, and everything was carefully packaged. The entire process from placing the order to receiving it felt reliable and well-managed. Overall, this was a splendid South African e-commerce experience that exceeded expectations. Seamless browsing, accurate product details, flexible payment options, responsive support, and speedy delivery, everything worked together perfectly. I would absolutely shop here again and highly recommend it to anyone looking for an stress-free and satisfying online shopping experience.
0
Replies (0)