disgusting after sales service

the most disgusting service ever this is not the first time , but the after sales service is disgusting . Darren Dreyer being a service advisor is nothing but a a useless incompetent person .

its is the second time that my vehicle break shoe fell off while driving , my husband had notified Toyota Friday afternoon what had occurred and the vehicle reached the dealership Saturday morning before trading hours . I had checked this on my c-track . the day went by no check list was done on the vehicle we where then informed much later in the day after we hav=d to make a call to the dealership that they did not have a qualified technician on site to change the break pads , i found this very unusual and strange , then on our second call they advised that they where fully booked and the vehicle could not be looked at or repaired . today is Tuesday i took an uber to work knowing and believing the service adviser that the vehicle would be ready today ,it is now 15.30 pm and now i have been told that they are now awaiting parts . i am extremely upset being pregnant and told that they are so sorry for leaving me stranded with no way to get home and unfortunately their is nothing that they can do to assist me is absolutely unprofessional . no courtesy no human compassion nothing , i have even asked them to email me the list of parts that they require so that i could phone other dealerships to obtain the parts as it is very clear they lack people skills or any form of customer service .

being previously for the motor industry this is definitely not the way to treat a customer , and the excuses is most unacceptable and not believable at all ,

if this dealership cannot provide a proper service then they should close down, and as for the service advisor he seriously need to go on a communication and etiquette course as he is lacking .

it is not almost the end of the day and i have not received the email form the dealership of parts required neither did they have any courtesy of calling to ask if me being pregnant has transport to get home .

So disgusting really ............................