You can do better this

My Toyota vehicle is financed through this company, and I am nearing the end of my finance agreement. My intention is to settle the outstanding balance before the end of the contract. Unfortunately, my experience in trying to do so has been extremely frustrating.

The landline numbers do not work as expected. One follows the automated voice prompts, only for the call to be cut off. On the rare occasion that I get through to a consultant, they sound unsure of my request and provide vague or inconsistent responses.

In addition, the Toyota app appears poorly managed. I have submitted requests for assistance on two separate occasions and have not received a single follow-up call. Emails sent to the company generate an automated response promising feedback within a few days, yet it has now been more than eight days without any response.

As a loyal customer, this level of service is deeply disappointing. I had hoped to finance my next vehicle with this company, but I am now considering alternative financiers with reliable and responsive communication systems.