Terrible service

I went there yesterday stood in a long queue for my dangerous goods permit they than said they must phone for verification and I must come again Monday because no 1 told them there was someone in line for dangerous goods permit thats bad service they know they closing 15h30 they are supposed to ask by 15:00 if there's anyone coming for dangerous goods they sit on their lazy behinds and make it your problem please get rid of these people they are lazy and cannot do their work give it to someone that will appreciate it please