Misleading to parents and uncover. Children money making scheme

What a drama

When I received the leaflet from the school, it listed different packages. I chose the USA package specifically because of Disney and similar attractions. I also took the Orlando add-on because I wanted “everything” included.

Now I’m hearing there was yet another add-on (which I was never told about from the start) that is apparently required for Disney meaning my son won’t be going.

Why are rhe package details not asked in the beginning what we buying. Why sell in the middle of the visa and so on. That’s not the sale time

Sale is decided first and then we had so much running around.

This is extremely upsetting, because from day one I said I wanted to take all options and asked to be included in everything. At no point was it clear that there were additional add-ons beyond the Orlando option I already selected.

This situation feels misleading. The leaflet should have clearly broken down: Add-on 1, Add-on 2, Add-on 3, with what each includes. Instead, it feels like extra costs and exclusions are only being revealed later, after payments and plans have been made. This makes the transaction ***** and brings questions.

I need you to:

Send me a copy of the original leaflet that was sent via the school. Explain clearly what my son will be doing during the time others go to Disney. The lady at the air port said he must just sit around and do nothing in that time. Really ! Never never never Confirm why this was not communicated upfront, when I explicitly said I wanted everything included from the beginning. I have all my calls recorded because I used my office phone to always call you guys.

This experience feels unfair and misleading. If we cannot resolve this transparently and reasonably, I do intend to escalate the matter including lodging a complaint with the Consumer Goods and Services Ombud (CGSO) for false or incomplete advertising.

I am contacting you first to allow an opportunity to resolve this directly and fairly.