T(
Travelground (Business Closed)
Claimed Business
T(
Travelground (Business Closed)
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Deleney D
1 reviews | Active since Jan 2020
12 Apr 2024, 09:48
Poor Maintenance / Worst Experience
I am using LekkeSlaap & Travelground for years. There was a group of pensioners about 11 ladies which we booked a house called Deja Blu on the Southbroom. As soon as we entered the property there were a number of maintenance issues. We booked 2 months prior to our coming & this nightmare house everything was wrong,How does Travelground advertise a house charge people R1750 a night but nothing works . We were ********** , the circumstance of being stranded & we must just settle for these conditions. One of the old ladies could of been admitted in hospital because the shower door was a problem & it shattered .Travelground is failing to understand the the seriousness of my unhappy friends who may I say are senior citizens. We drove almost 2 hours so that the ladies can swim & have some activities to do hence that is why we chose Deja Blu. How deceiving can the pictures be because the pool was as green as Mos , plus the creepy crawly wasn’t working. Upon arrival Nigel the caretaker had mentioned to the ladies about the diaper being stuck in the pool & creepy crawly, he also told us that the pool will be cleaned the next day & it will be available for use. He didn’t come back to sort it out & neither could we use it the next day because it was the same colour. My point is the maintenance of the property was very poor, I would of not advertised the place if there were so many things such as the stove & air fryer that was not working. Do you guys not work with a checklist ? Put yourself in our shoes as I was in tears because we wanted to be placed in a better accommodation which we were happy with. We only ended up staying because it was already 4pm that afternoon & driving around to the next accommodation would have been a waste as we were hungry already from the 2hr drive. I would of not paid at all for this accommodation as we all felt like we have been ********** especially being pensioners coming so far to come to problems. I dealt with LekkeSlaap for years with Ryan Mostert, Cherine & Megan & have stayed In Mooi River Luxury , Marlin Manor & Margate Sands never had I experience such a horrible stay. It feels more like a nightmare . One of the guests went to shower & 3 of us ladies were sitting in that same room after we heard a scream & the shower door shatters into pieces with splinters stuck all over her legs . I wont be wasting airtime to call you guys several times to complain about our unhappiness. Laney Naidu
Helpful (0)
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Deleney D
1 reviews | Active since Jan 2020
12 Apr 2024, 09:48
Poor Maintenance / Worst Experience
I am using LekkeSlaap & Travelground for years. There was a group of pensioners about 11 ladies which we booked a house called Deja Blu on the Southbroom. As soon as we entered the property there were a number of maintenance issues. We booked 2 months prior to our coming & this nightmare house everything was wrong,How does Travelground advertise a house charge people R1750 a night but nothing works . We were ********** , the circumstance of being stranded & we must just settle for these conditions. One of the old ladies could of been admitted in hospital because the shower door was a problem & it shattered .Travelground is failing to understand the the seriousness of my unhappy friends who may I say are senior citizens. We drove almost 2 hours so that the ladies can swim & have some activities to do hence that is why we chose Deja Blu. How deceiving can the pictures be because the pool was as green as Mos , plus the creepy crawly wasn’t working. Upon arrival Nigel the caretaker had mentioned to the ladies about the diaper being stuck in the pool & creepy crawly, he also told us that the pool will be cleaned the next day & it will be available for use. He didn’t come back to sort it out & neither could we use it the next day because it was the same colour. My point is the maintenance of the property was very poor, I would of not advertised the place if there were so many things such as the stove & air fryer that was not working. Do you guys not work with a checklist ? Put yourself in our shoes as I was in tears because we wanted to be placed in a better accommodation which we were happy with. We only ended up staying because it was already 4pm that afternoon & driving around to the next accommodation would have been a waste as we were hungry already from the 2hr drive. I would of not paid at all for this accommodation as we all felt like we have been ********** especially being pensioners coming so far to come to problems. I dealt with LekkeSlaap for years with Ryan Mostert, Cherine & Megan & have stayed In Mooi River Luxury , Marlin Manor & Margate Sands never had I experience such a horrible stay. It feels more like a nightmare . One of the guests went to shower & 3 of us ladies were sitting in that same room after we heard a scream & the shower door shatters into pieces with splinters stuck all over her legs . I wont be wasting airtime to call you guys several times to complain about our unhappiness. Laney Naidu
0
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Suzanne S
1 reviews | Active since Jan 2020
4 Oct 2022, 08:44
Cecilia's Cottage - NO !
We booked and paid at Cecilia's Cottage for 14 days - R 28, 000. We stayed for 2 nights and had to leave Nieuwoudtville due to unforeseen circumstances. We then requested that they please consider paying back at least R 5,000 of the R 28,000 already paid - they refused and has now blocked my number. PATHETIC
Helpful (0)
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Suzanne S
1 reviews | Active since Jan 2020
4 Oct 2022, 08:44
Cecilia's Cottage - NO !
We booked and paid at Cecilia's Cottage for 14 days - R 28, 000. We stayed for 2 nights and had to leave Nieuwoudtville due to unforeseen circumstances. We then requested that they please consider paying back at least R 5,000 of the R 28,000 already paid - they refused and has now blocked my number. PATHETIC
0
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SN
FM
Francina M
1 reviews | Active since Jan 2020
19 Apr 2022, 08:07
F
Excellent service
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Richard W
1 reviews | Active since Jan 2020
4 Jan 2022, 18:35
Travelground rips off hosts
Dear Travelground user, you should be aware that Travelground rips off hosts. I have two properties on their site and I used to get many bookings from Travelground, but then they introduced commission percentage that a host chooses to give Travelground as part of their ranking. The ranking system is the highest weighting of all ranking categories (500 out of 1700 for me). Ranking points are used to feature high on searches. The lowest commission is 15% ex VAT which earns 0 ranking points while a host gets 500 points for giving Travelground 25% ex VAT. Think about that. I own the house, furnish it, clean it, yet Travelground want to take nearly 30% of my income and penalize me severely for "only" giving 18% including VAT. While it is a host choice, i refused to give Travelground the high commission to improve my ranking. So now I get far fewer bookings from them. As a consumer you must be aware that Travelground rankings don't reward the best establishments for the consumer, but prioritize reward for those establishments that pay Travelground the most. No other platform I use does this to hosts. Remember the host when you book and not just the booking platform.
Helpful (0)
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Richard W
1 reviews | Active since Jan 2020
4 Jan 2022, 18:35
Travelground rips off hosts
Dear Travelground user, you should be aware that Travelground rips off hosts. I have two properties on their site and I used to get many bookings from Travelground, but then they introduced commission percentage that a host chooses to give Travelground as part of their ranking. The ranking system is the highest weighting of all ranking categories (500 out of 1700 for me). Ranking points are used to feature high on searches. The lowest commission is 15% ex VAT which earns 0 ranking points while a host gets 500 points for giving Travelground 25% ex VAT. Think about that. I own the house, furnish it, clean it, yet Travelground want to take nearly 30% of my income and penalize me severely for "only" giving 18% including VAT. While it is a host choice, i refused to give Travelground the high commission to improve my ranking. So now I get far fewer bookings from them. As a consumer you must be aware that Travelground rankings don't reward the best establishments for the consumer, but prioritize reward for those establishments that pay Travelground the most. No other platform I use does this to hosts. Remember the host when you book and not just the booking platform.
0
Replies (0)TR
Thomas R
1 reviews | Active since Jan 2020
14 Sept 2021, 11:54
Pathetic Travelground
So we have been advertising with Travelground for some years. We are a registered Nature Reserve called Thaba Thabo. So as a nature reserve, tourism is our main business. For five years the business has been in the market for sale. Today the smart people at Travelground saw that it is for sale and then deleted our listing with them!! Who is the VERY SMART person or people at Travelground who thought of that IDIOTIC rule..... to not list a business when it is for sale? Really? The BUSINESS is for sale! What on earth does that have to do with you and the clients that already booked??? What does it have to do with you who the owner is and if ownership changes??? So a word of warning to other people..... this is how Travelground does business. Also, guests may insult an establishment as they want but Travelground decides how you may or may not reply to the guests' insults. So good riddance! I will NEVER advise advertising with Travelground! Dianke Endrich, please also make sure your very smart directors see this.
Helpful (0)
|Replies (0)TR
Thomas R
1 reviews | Active since Jan 2020
14 Sept 2021, 11:54
Pathetic Travelground
So we have been advertising with Travelground for some years. We are a registered Nature Reserve called Thaba Thabo. So as a nature reserve, tourism is our main business. For five years the business has been in the market for sale. Today the smart people at Travelground saw that it is for sale and then deleted our listing with them!! Who is the VERY SMART person or people at Travelground who thought of that IDIOTIC rule..... to not list a business when it is for sale? Really? The BUSINESS is for sale! What on earth does that have to do with you and the clients that already booked??? What does it have to do with you who the owner is and if ownership changes??? So a word of warning to other people..... this is how Travelground does business. Also, guests may insult an establishment as they want but Travelground decides how you may or may not reply to the guests' insults. So good riddance! I will NEVER advise advertising with Travelground! Dianke Endrich, please also make sure your very smart directors see this.
0
Replies (0)MP
Marietjie P
1 reviews | Active since Jan 2020
7 Sept 2021, 19:51
Holidays
Awesome site to do bookings for holidays on
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Marietjie P
1 reviews | Active since Jan 2020
7 Sept 2021, 19:51
Holidays
Awesome site to do bookings for holidays on
0
Replies (0)