TS
Trident Saddlery
Unclaimed Business
TS
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWA
Will A
1 reviews | Active since Jan 2020
21 Feb 2024, 16:58
Takes money and a month later company closes!
I ordered a product on 29th January. Never received a confirmation of my order even though a provided payment and proof I see from Google . They are permanently closed and their website is down. I want my money back. Order 11762
Helpful (0)
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Will A
1 reviews | Active since Jan 2020
21 Feb 2024, 16:58
Takes money and a month later company closes!
I ordered a product on 29th January. Never received a confirmation of my order even though a provided payment and proof I see from Google . They are permanently closed and their website is down. I want my money back. Order 11762
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Replies (0)AP
Adele P
1 reviews | Active since Jan 2020
10 Jan 2024, 09:45
Trident Saddlery - Online purchases not a good idea
At the end of 2023, I made a product inquiry to which I received an answer. On January 2, 2024, I made the online purchases. To date I have not received any feedback or product. The phone number on the web page is not available and my e-mails are not answered either. I am very disappointed because I have used their products in the past. Although this is my first time ordering online. The best is to avoid the online purchases. You will only lose your money.
Helpful (0)
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Adele P
1 reviews | Active since Jan 2020
10 Jan 2024, 09:45
Trident Saddlery - Online purchases not a good idea
At the end of 2023, I made a product inquiry to which I received an answer. On January 2, 2024, I made the online purchases. To date I have not received any feedback or product. The phone number on the web page is not available and my e-mails are not answered either. I am very disappointed because I have used their products in the past. Although this is my first time ordering online. The best is to avoid the online purchases. You will only lose your money.
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Lizette N
1 reviews | Active since Jan 2020
2 Oct 2023, 08:53
Worst Service and Attitude from staff - It WAS a great company but not anymore.
Trident Saddlery - tridentsaddlery.co.za 15 Hulbert Road Johannesburg 2001 Is Henry I Merwitz still the owner????? WORST EXPERIENCE EVER!!! Any service is nonexistent. Friendliness doesn't exist - rudeness does. It was such an effort just to get a price on any items and for every item I asked for a price it took 5 minutes to go to the till and ask a price with effort & bad attitude. We eventually just walked out. I will NEVER buy any trident product ever again and if I see someone looking to buy Trident, I will advise them NOT TO - actually disguising!!!!!
Helpful (0)
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Lizette N
1 reviews | Active since Jan 2020
2 Oct 2023, 08:53
Worst Service and Attitude from staff - It WAS a great company but not anymore.
Trident Saddlery - tridentsaddlery.co.za 15 Hulbert Road Johannesburg 2001 Is Henry I Merwitz still the owner????? WORST EXPERIENCE EVER!!! Any service is nonexistent. Friendliness doesn't exist - rudeness does. It was such an effort just to get a price on any items and for every item I asked for a price it took 5 minutes to go to the till and ask a price with effort & bad attitude. We eventually just walked out. I will NEVER buy any trident product ever again and if I see someone looking to buy Trident, I will advise them NOT TO - actually disguising!!!!!
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Replies (0)LN
Lizette N
1 reviews | Active since Jan 2020
27 Sept 2023, 20:08
Worst service ever
If there was a minus 5 I would have selected -100..... Very well-known name is the horse industry - nowhere it says no public....... Go into the shop - no prices on items - we hover for about 20 minutes after asking for assistance. A lady came but no knowledge of items not pricing - it was such an effort for her to help - ask for a price - she walks to the till - every item she walks to the till - but what an effort and the guy at the till just as rude....... I will NEVER BUY ANY TRIDENT PRODUCT AGAIN - THEY TREAT THEIR CUSTOMERS LIKE HORSE ****. Maybe a good idea to go for training on how to treat customers WITH RESPECT!!!! ABSOLUTELY DISGUSTING
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Lizette N
1 reviews | Active since Jan 2020
27 Sept 2023, 20:08
Worst service ever
If there was a minus 5 I would have selected -100..... Very well-known name is the horse industry - nowhere it says no public....... Go into the shop - no prices on items - we hover for about 20 minutes after asking for assistance. A lady came but no knowledge of items not pricing - it was such an effort for her to help - ask for a price - she walks to the till - every item she walks to the till - but what an effort and the guy at the till just as rude....... I will NEVER BUY ANY TRIDENT PRODUCT AGAIN - THEY TREAT THEIR CUSTOMERS LIKE HORSE ****. Maybe a good idea to go for training on how to treat customers WITH RESPECT!!!! ABSOLUTELY DISGUSTING
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Veronica E
1 reviews | Active since Jan 2020
29 Mar 2016, 09:32
50% SALE ON EVERYTHING
Good day,<br> <br> I first read about their sale on facebook and asked if this was for all branches. There reply was yes, after going to the Bloemfontein shop today only to hear this applies to the JHB branch only. I spoke to Rafik from JHB branch that stated that they didn't have a look before the add was posted on facebook and their website. Not to be rude but this is not my problem that they advertised it as 50% off everything on the 30 and 31st of March and did not specifying this was for JHB branch only. Now ain't this unprofessional. I took screenshots as well before they could remove or change their ads. I demand to have the 50% of in Bloemfontein for the 30 and 31st of March.
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Veronica E
1 reviews | Active since Jan 2020
29 Mar 2016, 09:32
50% SALE ON EVERYTHING
Good day,<br> <br> I first read about their sale on facebook and asked if this was for all branches. There reply was yes, after going to the Bloemfontein shop today only to hear this applies to the JHB branch only. I spoke to Rafik from JHB branch that stated that they didn't have a look before the add was posted on facebook and their website. Not to be rude but this is not my problem that they advertised it as 50% off everything on the 30 and 31st of March and did not specifying this was for JHB branch only. Now ain't this unprofessional. I took screenshots as well before they could remove or change their ads. I demand to have the 50% of in Bloemfontein for the 30 and 31st of March.
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