Trip Track Software Support Problem

I procured Trip Track as a means of tracking my vehicle's trips on 28 January 2014. From 28 January 2014, until 14 August 2014, I used the product to track and log my vehicles movement. Unfortunately by 14 August 2014, my computer was overcome with a computer virus and on 14 August 2014, I formatted the computer and reloaded all programs including Trip Track. I was unable to open, into any readable and editable format, any trips prior to 14 August 2014. I have tried everything to rectify this problem, including changing dates and kilometers on the databases, reloading Trip Track several times and trying other programs to open the GTL files. I have e-mailed Trip Track support staff on numerous occasions, since September 2014. Trip Track support staff have sent me information and hints, which have proved unsuccessful in rectifying the technical problem. I am left in a situation, where I have lost half my trips for the year. I do not have a way to recover these trips, which means I will suffer financial losses on my SARS Tax Return for 2014/15 year. I would suggest clients, to buy a travel log product that is capable of accessing its trip files after reloading of software.