Bad service,unfair treatment and wrong colour of the product

Hello Peter. I went to Truewood to purchase a TV stand. The TV stand was around R36k but it was on special for R27k. I took a laybye for 8 months but paid it off within 3 months. They delivered my tv stand in September when i was away attending a course in NW. when i got home i noticed that is not the colour i ordered and i immediately communicated with the sales lady and send her the picture. I went to the shop with one drawer to show them as directed by the manager, weeks or days later the manager by the name of Shaun called me informing me that they will do another tv stand for me and when delivering it they will collect the wrong one that was already delivered at my house. On the 8th of December the delivery guy called and i was working in Benoni i had to drive to pta only to find that its a wrong or same colour as the one in my house already. I instructed the delivery to take it back but i first informed the sales lady again and video called her and also send a picture to her.

To my surprise the manager is telling me there is nothing they can do they tried to accommodate me twice but with no success so its either i take that tv stand in my house or they fix the damaged on that is on the display in the shop but i will never get a refund and the shop will never manufacture another one that i want.

Yesterday on the 17th December i got a call from the “owner Jaco” who said to me that the wood takes about 6-8 months to transform or change to the colour i want because of the wood and furnishing they use. Its either i keep that one delivered to me or they fix the damaged one in the shop. I asked him why did he manufacture another one if the colour takes about 6-8 months to change he could not give me a clear answer. He just said he thought the wood that they cut this time maybe will be lighter. He told me he cannot do another one because he lost lot of money in trying to accommodate me so its either i take the old one in the shop or i keep the wrong colour. He further indicated that he has exhausted his time talking to me i can go to ombudsman if i want to but he will never refund me or give me the colour i wanted unless if i take the old one.

My problem is in all 2 tv stands they did none of them fit the description of my colour. But i am told that they already lost so much money in crafting those tv stand. I am still with the tv stand that i didnt order (the colour) that is without the drawer. They dont want to send the driver to collect the tv stand, they dont want to give the colour i ordered and they also dont want to refund me.

And the nerve of saying u can go to ombudsman when he knows very well that he gave me a wrong colour and i paid them in full in 3 months.

Anyone who can help me in this regard i will really appreciate. The Truewood shop that i purchased my tv stand from is the one in Kolonnade Montana.