TT
Tshiamiso Trust
Unclaimed Business
TT
Tshiamiso Trust
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Tshiamiso Trust
Tshiamiso Trust has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Tshiamiso Trust across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemM
mojalefa M
1 reviews | Active since Jan 2020
10 Jul 2025, 06:22
Unfair Claim Process and Poor Service
I am writing to lodge a formal complaint against Tshiamiso Trust, the organization responsible for processing compensation claims for former mineworkers and their families. On June 25th, 2025, I sent a detailed email to Tshiamiso Trust (reproduced below) raising serious concerns about how my late father’s claim was handled, and requesting an investigation into the matter. My father, Tsietsi Mathang, worked at Geduld Mine in the 1980s, and I, Mojalefa Mahasa, submitted a claim through their Mafeteng office in Lesotho on March 4th, 2024. In my email, I explained several injustices I experienced, including: Being given incomplete and misleading information by their staff Submitting all required documents, including being photographed and fingerprinted - only to be told later that no claim was captured in their system The rejection of a medical document clearly showing my father was treated for TB, despite their own website stating “ANY medical records of the deceased mineworker” are acceptable. The lack of communication or follow-up from the Mafeteng office. Despite the seriousness of my complaint, Tshiamiso Trust has not responded or even acknowledged my email. It’s now been almost a month, and I’m still waiting. This is not just frustrating - it’s deeply disrespectful to families who lost their loved ones in the mines and are simply trying to claim what is rightfully theirs. I request that this matter be taken seriously and escalated. Many others are likely suffering the same treatment in silence. Attached below is the original email I sent to Tshiamiso Trust: Dear Tshiamiso Trust Team, My name is Mojalefa Mahasa, the son of the late Tsietsi Mathang, who worked at Geduld Mine during the 1980s. His industry number is W081720-3. I currently reside in Diepkloof, Soweto (South Africa), and I also have family in Lesotho, Mafeteng where my father was originally from. I am writing to raise a serious concern about what I believe is an injustice caused by the current eligibility criteria, specifically around the medical records required for lodging a claim. I would like to explain the process I went through, and why I believe I was treated unfairly. On January 5th, 2024, I visited your Mafeteng office to enquire about the necessary documents. I was advised to bring the following: 1. My late father's death certificate 2. His passport 3. The “makhulu skop” 4. The inheritance letter (Lengolo la Mojalefa) 5. My passport or ID At no point was I informed that a medical report was a requirement. Following this, I spent nearly two months in Lesotho gathering all these documents, going from one chief to another to ensure I comp**** with all your stated requirements. On March 4th, 2024, I returned to the Mafeteng office with all requested documents. I was then told by the same consultant that I now needed a medical report. Despite this, she proceeded to capture all my information, made copies, took my fingerprints, photos, and had me sign all the relevant forms. She explained that she would submit everything and wait to hear whether my claim could still proceed without the medical report. I returned to South Africa, assuming I would be contacted once a decision had been made. But after a month with no update, I called the Tshiamiso Trust Call Centre, only to be told that there was no claim lodged on your system, and that only the death certificate and passport had been submitted. I was shocked. How is it possible that a person can walk into your office, get fingerprinted, photographed, sign documents, and yet somehow, only two documents are showing on your system? For four months I attempted to contact the Mafeteng office without any success. Eventually, I visited your Parktown office in South Africa and took along everything I had previously submitted, along with a medical booklet my father carried when going to the doctor. That booklet clearly shows that he was being treated for TB. However, I was told to return to Mafeteng, as the process must continue where it was originally started. On June 3rd, 2025, I returned to Mafeteng and was helped by a different person who told me that the medical booklet I had "does not qualify as a medical record". When I asked what exactly is considered a valid medical record, or where I could get it, I was not given a clear answer. This has been deeply frustrating and disheartening. From my perspective, the bar for medical documentation is set in a way that unfairly excludes many people, especially from rural areas like Lesotho, where formal documentation is scarce, and most families, like mine, lived and died in poverty. I also checked your official website, where you state: "ANY medical records of the deceased mineworker." This clearly implies that even informal or hospital-issued documents should be acceptable, yet my submission, clearly showing my father was on TB treatment, was rejected. This is a contradiction and an injustice. The process lacks consistency, transparency, and empathy for those who genuinely qualify but don’t have access to the "perfect" paperwork due to circumstances beyond their control. I respectfully request: 1. A formal investigation into what happened with my initial submission in Mafeteng in March 2024. 2. Clarity and written guidelines on what constitutes a valid medical report, especially for deceased mineworkers from rural Lesotho. 3. Reconsideration of my late father’s claim, based on the documentation already submitted, or a clear and realistic path forward that does not further disadvantage me. I believe my case reflects a broader issue that may be affecting many other families. I urge Tshiamiso Trust to review such practices and ensure fairness and dignity in this process. I look forward to your response. Kind regards, Mojalefa Mahasa Cell: 066 535 7857 ID/Passport No: 8706106451085 / A08374647 Claim Attempt Location: Mafeteng Office, Lesotho Claim Date: March 4th, 2024
Helpful (0)
|Replies (0)mM
mojalefa M
1 reviews | Active since Jan 2020
10 Jul 2025, 06:22
Unfair Claim Process and Poor Service
I am writing to lodge a formal complaint against Tshiamiso Trust, the organization responsible for processing compensation claims for former mineworkers and their families. On June 25th, 2025, I sent a detailed email to Tshiamiso Trust (reproduced below) raising serious concerns about how my late father’s claim was handled, and requesting an investigation into the matter. My father, Tsietsi Mathang, worked at Geduld Mine in the 1980s, and I, Mojalefa Mahasa, submitted a claim through their Mafeteng office in Lesotho on March 4th, 2024. In my email, I explained several injustices I experienced, including: Being given incomplete and misleading information by their staff Submitting all required documents, including being photographed and fingerprinted - only to be told later that no claim was captured in their system The rejection of a medical document clearly showing my father was treated for TB, despite their own website stating “ANY medical records of the deceased mineworker” are acceptable. The lack of communication or follow-up from the Mafeteng office. Despite the seriousness of my complaint, Tshiamiso Trust has not responded or even acknowledged my email. It’s now been almost a month, and I’m still waiting. This is not just frustrating - it’s deeply disrespectful to families who lost their loved ones in the mines and are simply trying to claim what is rightfully theirs. I request that this matter be taken seriously and escalated. Many others are likely suffering the same treatment in silence. Attached below is the original email I sent to Tshiamiso Trust: Dear Tshiamiso Trust Team, My name is Mojalefa Mahasa, the son of the late Tsietsi Mathang, who worked at Geduld Mine during the 1980s. His industry number is W081720-3. I currently reside in Diepkloof, Soweto (South Africa), and I also have family in Lesotho, Mafeteng where my father was originally from. I am writing to raise a serious concern about what I believe is an injustice caused by the current eligibility criteria, specifically around the medical records required for lodging a claim. I would like to explain the process I went through, and why I believe I was treated unfairly. On January 5th, 2024, I visited your Mafeteng office to enquire about the necessary documents. I was advised to bring the following: 1. My late father's death certificate 2. His passport 3. The “makhulu skop” 4. The inheritance letter (Lengolo la Mojalefa) 5. My passport or ID At no point was I informed that a medical report was a requirement. Following this, I spent nearly two months in Lesotho gathering all these documents, going from one chief to another to ensure I comp**** with all your stated requirements. On March 4th, 2024, I returned to the Mafeteng office with all requested documents. I was then told by the same consultant that I now needed a medical report. Despite this, she proceeded to capture all my information, made copies, took my fingerprints, photos, and had me sign all the relevant forms. She explained that she would submit everything and wait to hear whether my claim could still proceed without the medical report. I returned to South Africa, assuming I would be contacted once a decision had been made. But after a month with no update, I called the Tshiamiso Trust Call Centre, only to be told that there was no claim lodged on your system, and that only the death certificate and passport had been submitted. I was shocked. How is it possible that a person can walk into your office, get fingerprinted, photographed, sign documents, and yet somehow, only two documents are showing on your system? For four months I attempted to contact the Mafeteng office without any success. Eventually, I visited your Parktown office in South Africa and took along everything I had previously submitted, along with a medical booklet my father carried when going to the doctor. That booklet clearly shows that he was being treated for TB. However, I was told to return to Mafeteng, as the process must continue where it was originally started. On June 3rd, 2025, I returned to Mafeteng and was helped by a different person who told me that the medical booklet I had "does not qualify as a medical record". When I asked what exactly is considered a valid medical record, or where I could get it, I was not given a clear answer. This has been deeply frustrating and disheartening. From my perspective, the bar for medical documentation is set in a way that unfairly excludes many people, especially from rural areas like Lesotho, where formal documentation is scarce, and most families, like mine, lived and died in poverty. I also checked your official website, where you state: "ANY medical records of the deceased mineworker." This clearly implies that even informal or hospital-issued documents should be acceptable, yet my submission, clearly showing my father was on TB treatment, was rejected. This is a contradiction and an injustice. The process lacks consistency, transparency, and empathy for those who genuinely qualify but don’t have access to the "perfect" paperwork due to circumstances beyond their control. I respectfully request: 1. A formal investigation into what happened with my initial submission in Mafeteng in March 2024. 2. Clarity and written guidelines on what constitutes a valid medical report, especially for deceased mineworkers from rural Lesotho. 3. Reconsideration of my late father’s claim, based on the documentation already submitted, or a clear and realistic path forward that does not further disadvantage me. I believe my case reflects a broader issue that may be affecting many other families. I urge Tshiamiso Trust to review such practices and ensure fairness and dignity in this process. I look forward to your response. Kind regards, Mojalefa Mahasa Cell: 066 535 7857 ID/Passport No: 8706106451085 / A08374647 Claim Attempt Location: Mafeteng Office, Lesotho Claim Date: March 4th, 2024
0
Replies (0)DR
Danny R
1 reviews | Active since Jan 2020
12 Apr 2024, 06:14
Tshiamiso Trust fails to clarify why their finding differs from MBOD
The Medical Bureau for Occupational Diseases and Compensation Commissioner for Occupational Disease assessed my case for Tuberculosis and found that it was valid. The Compensation Commissioner for Occupational Diseases awarded me compensation for Tuberculosis on 04 August 2023. Tshiamiso Trust Medical Certification Panel assessed my case (AP115826055) and came to the conclusion that the Tuberculosis is not compensable. Tshiamiso Trust was asked to provide written reasons as to: 1. Why Tshiamiso Trust Medical Certification Panel after assessing the medical evidence and found myself as medically ineligible to claim from the Tshiamiso Trust for Tuberculosis. 2. Why did the Tshiamiso Trust Medical Certification Panel come to a different conclusion for my case from that of the Medical Bureau for Occupational Diseases and the Compensation Commissioner for Occupational Diseases. 3. How can the Tshiamiso Trust Medical Certification Panel prove that the Tuberculosis I contracted is absolutely in no way attributed to risk work. Tshiamiso Trust failed to provide feedback on the queries. Furthermore, the Medical Reviewing Authority failed to provide clarification on the queries and dismissed the dispute with no further recourse.
Helpful (0)
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Danny R
1 reviews | Active since Jan 2020
12 Apr 2024, 06:14
Tshiamiso Trust fails to clarify why their finding differs from MBOD
The Medical Bureau for Occupational Diseases and Compensation Commissioner for Occupational Disease assessed my case for Tuberculosis and found that it was valid. The Compensation Commissioner for Occupational Diseases awarded me compensation for Tuberculosis on 04 August 2023. Tshiamiso Trust Medical Certification Panel assessed my case (AP115826055) and came to the conclusion that the Tuberculosis is not compensable. Tshiamiso Trust was asked to provide written reasons as to: 1. Why Tshiamiso Trust Medical Certification Panel after assessing the medical evidence and found myself as medically ineligible to claim from the Tshiamiso Trust for Tuberculosis. 2. Why did the Tshiamiso Trust Medical Certification Panel come to a different conclusion for my case from that of the Medical Bureau for Occupational Diseases and the Compensation Commissioner for Occupational Diseases. 3. How can the Tshiamiso Trust Medical Certification Panel prove that the Tuberculosis I contracted is absolutely in no way attributed to risk work. Tshiamiso Trust failed to provide feedback on the queries. Furthermore, the Medical Reviewing Authority failed to provide clarification on the queries and dismissed the dispute with no further recourse.
0
Replies (0)DR
Danny R
1 reviews | Active since Jan 2020
20 Jun 2023, 07:48
Tshiamiso Trust poor response
Tshiamiso Trust is very poor to respond. I tried calling the call centre at 0801000240 to make a booking. My call was not answered. I sent a 'Please Call Me' sms to 072 557 8077 and still no call back after over a weeks. I sent Whatsapp messages to 078 504 9004 and the automated service has not been able to help. I emailed info@tshiamisotrust.com and the person (who refused to identify themselves by name) said that my details have been passed to the call centre. No response has been received from the call centre. Tshiamiso Trust, please advise where your claim lodgement offices are located in South Africa (Gauteng).
Helpful (0)
|Replies (0)DR
Danny R
1 reviews | Active since Jan 2020
20 Jun 2023, 07:48
Tshiamiso Trust poor response
Tshiamiso Trust is very poor to respond. I tried calling the call centre at 0801000240 to make a booking. My call was not answered. I sent a 'Please Call Me' sms to 072 557 8077 and still no call back after over a weeks. I sent Whatsapp messages to 078 504 9004 and the automated service has not been able to help. I emailed info@tshiamisotrust.com and the person (who refused to identify themselves by name) said that my details have been passed to the call centre. No response has been received from the call centre. Tshiamiso Trust, please advise where your claim lodgement offices are located in South Africa (Gauteng).
0
Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
17 May 2023, 18:57
Claim not paid without a valid reason
Tshiamiso Trust employees provides very poor service, my dad who worked at Harmony mine for more than 20years and later retired due to medical condition called Silicosis, exit medical certificate was issued and he was advised to submit a claim till today we have been struggling and suddenly we are being told that he never had lung infection or TB therefore his claim was declined. How is this possible, why was the medical certificate issued. We tried to dispute and no one attended to our matter. I need the matter resolved and contact me on dineoprumoleko@gmail.com
Helpful (0)
|Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
17 May 2023, 18:57
Claim not paid without a valid reason
Tshiamiso Trust employees provides very poor service, my dad who worked at Harmony mine for more than 20years and later retired due to medical condition called Silicosis, exit medical certificate was issued and he was advised to submit a claim till today we have been struggling and suddenly we are being told that he never had lung infection or TB therefore his claim was declined. How is this possible, why was the medical certificate issued. We tried to dispute and no one attended to our matter. I need the matter resolved and contact me on dineoprumoleko@gmail.com
0
Replies (0)TL
Thapelo L
1 reviews | Active since Jan 2020
1 Apr 2022, 13:47
I need justice
My name is Thapelo, i am very disappointed and feel robbed of what is due to my mother who is a surviving spouse my father passed on in 2018 October because of TB he got sick for a very long time, nd we claimed for compensation funds from tshiamiso Trust in 2019 as its the third party in regards to assist beneficiaries to claim for mine works of which my father was one of them To my surprise that today 1/4/2022 i received a call informing me that the claim was declined because their findings were not showing my father died because of TB. Then the question was to the lady who called me what was the course of my father's death she then acted as if she couldn't hear me then eventually she dropped the call on me. I want Justice for my father death, what does the medical report say the one that Thiamiso trust people have? nd where did they get those results from as my father was hospitalized in 3 different hospitals if i am not mistaken on different occasions but same sickness. My father was serving at Anglo gold Mine for 20 years and this is the reward he gets, i need proof
Helpful (0)
|Replies (0)TL
Thapelo L
1 reviews | Active since Jan 2020
1 Apr 2022, 13:47
I need justice
My name is Thapelo, i am very disappointed and feel robbed of what is due to my mother who is a surviving spouse my father passed on in 2018 October because of TB he got sick for a very long time, nd we claimed for compensation funds from tshiamiso Trust in 2019 as its the third party in regards to assist beneficiaries to claim for mine works of which my father was one of them To my surprise that today 1/4/2022 i received a call informing me that the claim was declined because their findings were not showing my father died because of TB. Then the question was to the lady who called me what was the course of my father's death she then acted as if she couldn't hear me then eventually she dropped the call on me. I want Justice for my father death, what does the medical report say the one that Thiamiso trust people have? nd where did they get those results from as my father was hospitalized in 3 different hospitals if i am not mistaken on different occasions but same sickness. My father was serving at Anglo gold Mine for 20 years and this is the reward he gets, i need proof
0
Replies (0)PS
Pumeza Sikupela-Mjakada
1 reviews | Active since Jan 2020
9 Dec 2021, 12:00
Complaint
My father worked as a mine worker since 1970s and he got sick few years back with TB. He couldn't work due to ill-health. He then died in 2018. He was still awaiting his illhealth money when he died. My brother and I were advised to claim on his behave and my brother claim this year. We submitted all the required documents including medical documents proving that he had TB when he left the employer. We just received an sms yesterday to say that the claim has been declined due to my father not being medical ineligible. But they have all the proof they asked for. And they did not even bother to call the just sent an SMS. Not so long ago they told us that the pay out will be made ib January.
Helpful (0)
|Replies (0)PS
Pumeza Sikupela-Mjakada
1 reviews | Active since Jan 2020
9 Dec 2021, 12:00
Complaint
My father worked as a mine worker since 1970s and he got sick few years back with TB. He couldn't work due to ill-health. He then died in 2018. He was still awaiting his illhealth money when he died. My brother and I were advised to claim on his behave and my brother claim this year. We submitted all the required documents including medical documents proving that he had TB when he left the employer. We just received an sms yesterday to say that the claim has been declined due to my father not being medical ineligible. But they have all the proof they asked for. And they did not even bother to call the just sent an SMS. Not so long ago they told us that the pay out will be made ib January.
0
Replies (0)