TT Connect (Pty) Ltd
Verified Business
TT Connect (Pty) Ltd
Verified Business
62 Reviews (last 12 months)
Responds in 76 hours 30 min
AI Review Summary
Based on recent customer reviews, TT Connect (Pty) Ltd is overwhelmingly praised for its standout field technician Matsobane, whose professionalism and skill drive exceptional Customer Service & Support Quality (4.5). However, recurring frustrations around delayed installations, poor communication from the orders department, and prolonged activation timelines reveal significant gaps in Installation, Activation & Setup (2.4) and Communication & Responsiveness (2.3).
Top Strengths:
- •Customer Service & Support Quality: Technician Matsobane is repeatedly praised by name for professionalism, friendliness, knowledge, and going above and beyond. Multiple customers describe him as the best service experience they have ever had.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
76h 30mReply Time
33 NPSLikely
Replied to 100% of negative reviews
Typically takes less than 12 hours 58 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
76 hours 30 minutes
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Typically takes less than 12 hours 58 min to reply
Review Distribution
4.5|62 Reviews
May '25 - Apr '26
5(84.5%)
4(1.7%)
3(0%)
2(5.2%)
1(8.6%)
5(84.5%)
4(1.7%)
3(0%)
2(5.2%)
1(8.6%)
Recent reviews (62)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Thandi G
1 reviews | Active since Jan 2020
13 Feb 2026, 13:10
Matsobane best tech guy
Oooh we had problem with our internet ,Tt connect sent their tech guy who was perfect for the job.Matsobane was very professional made the whole process easy & he was easy to work with guided me in the whole process.He is such a kind soul keep making it look all easy …
Helpful (0)
|Replies (0)TG
Thandi G
1 reviews | Active since Jan 2020
13 Feb 2026, 13:10
Matsobane best tech guy
Oooh we had problem with our internet ,Tt connect sent their tech guy who was perfect for the job.Matsobane was very professional made the whole process easy & he was easy to work with guided me in the whole process.He is such a kind soul keep making it look all easy …
0
Replies (0)DN
TL
Thando L
1 reviews | Active since Jan 2020
10 Feb 2026, 12:10
Stable Internet Service Provider
App**** for a connection and the sales team was so efficient togeterh with their technical team who came to install at my home. Would recommend TTConnect and the network is very stable.
Helpful (0)
|Replies (0)J
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Kamogelo R
1 reviews | Active since Jan 2020
9 Feb 2026, 08:13
TT connect is one of...
TT connect is one of the wonderful fibre company offering good services to its clients
Helpful (0)
|Replies (0)KR
Kamogelo R
1 reviews | Active since Jan 2020
9 Feb 2026, 08:13
TT connect is one of...
TT connect is one of the wonderful fibre company offering good services to its clients
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
9 Feb 2026, 08:00
Experienced the slightest problem with my connection, but the team was polite and patient
Experienced the slightest problem with my connection, but the team was polite and patient. And they assisted me in time. I highly recommend using their services
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
9 Feb 2026, 08:00
Experienced the slightest problem with my connection, but the team was polite and patient
Experienced the slightest problem with my connection, but the team was polite and patient. And they assisted me in time. I highly recommend using their services
0
Replies (0)