Turkish Airlines

Based on recent customer reviews, Turkish Airlines is drawing significant frustration from South African travellers, with recurring complaints about ground staff conduct at OR Tambo and King Shaka airports, particularly around visa interpretation and denied boarding. Customers consistently mention dismissive customer service responses, unresolved compensation claims, and inflexible rebooking fees. A recurring theme involves confusion over travel documentation and unhelpful escalation channels. While some travellers acknowledge friendly cabin crew and decent in-flight experiences, these positives are frequently overshadowed by service recovery failures and perceived lack of accountability.