

TV + Video Doctor
Based on recent customer reviews, TV + Video Doctor is consistently praised for warm, professional, and efficient repair and front-desk service, with customers frequently highlighting individual staff members such as Jackie, Charles, and Shaun for going the extra mile. A recurring theme is fast turnaround on TV and decoder repairs, clear communication, and friendly advice that leaves clients feeling well looked after. A smaller stream of negative feedback raises concerns around pricing perceived as high and a dispute over a repair outcome and revised cash offer, which detracts from an otherwise strong reputation.
TrustIndex
5.6
NPS Score
100
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, TV + Video Doctor is consistently praised for warm, professional, and efficient repair and front-desk service, with customers frequently highlighting individual staff members such as Jackie, Charles, and Shaun for going the extra mile. A recurring theme is fast turnaround on TV and decoder repairs, clear communication, and friendly advice that leaves clients feeling well looked after. A smaller stream of negative feedback raises concerns around pricing perceived as high and a dispute over a repair outcome and revised cash offer, which detracts from an otherwise strong reputation.
TV + Video Doctor has a TrustIndex of 5.6 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked TV + Video Doctor across 502 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2024
Brilliant service as always. Always go the extra mile. Thank you
1 reviews | Active since Jan 2024
Brilliant service as always. Always go the extra mile. Thank you
1 reviews | Active since Jan 2013
Received fantastic service from Charles who fixed my DSTV decoder
1 reviews | Active since Jan 2013
Received fantastic service from Charles who fixed my DSTV decoder
1 reviews | Active since Feb 2026
Thank you Jackie from TV and Video Doctor for your excellent advice and friendliness
1 reviews | Active since Feb 2026
Thank you Jackie from TV and Video Doctor for your excellent advice and friendliness