TV + Video Doctor
Claimed Business
TV + Video Doctor
Claimed Business
22 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, TV + Video Doctor is highly praised for exceptional front-line customer service, with staff members Jackie, Charles, and Shaun receiving frequent individual recognition for their friendliness, professionalism, and efficiency. Customers appreciate quick turnaround times on TV and DSTV decoder repairs, clear communication, and a welcoming reception experience. However, a small number of negative reviews raise concerns about pricing transparency and a dispute over a broken screen replacement offer, suggesting occasional issues with cost expectations and after-service accountability.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
100
Recommended: Very Likely
Review Distribution
4.5|22 Reviews
May '25 - Apr '26
5(81.8%)
4(9.1%)
3(0%)
2(0%)
1(9.1%)
5(81.8%)
4(9.1%)
3(0%)
2(0%)
1(9.1%)
Frequently Asked Questions About TV + Video Doctor
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYM
SM
LO
Laurentz O
1 reviews | Active since Jan 2020
23 Feb 2026, 11:05
DSTV decoder repair
Received fantastic service from Charles who fixed my DSTV decoder
Helpful (0)
|Replies (0)LO
Laurentz O
1 reviews | Active since Jan 2020
23 Feb 2026, 11:05
DSTV decoder repair
Received fantastic service from Charles who fixed my DSTV decoder
0
Replies (0)DV
CS
Christina S
1 reviews | Active since Jan 2020
12 Feb 2026, 17:18
Best receptionist
Thank you Jackie from TV and Video Doctor for your excellent advice and friendliness
Helpful (0)
|Replies (0)CS
Christina S
1 reviews | Active since Jan 2020
12 Feb 2026, 17:18
Best receptionist
Thank you Jackie from TV and Video Doctor for your excellent advice and friendliness
0
Replies (0)LR
MK
VF
Veronay F
1 reviews | Active since Jan 2020
10 Feb 2026, 09:26
Jackie from TV +Video Doctor is a star!
I would definitely recommend Jackie from TV + Video Doctor. She assisted us so quickly and efficiently on an invoice, it was after the installation was done, we needed the invoice to be updated and she helped us under 5 minutes. She is so sweet and very helpful.
Helpful (0)
|Replies (0)VF
Veronay F
1 reviews | Active since Jan 2020
10 Feb 2026, 09:26
Jackie from TV +Video Doctor is a star!
I would definitely recommend Jackie from TV + Video Doctor. She assisted us so quickly and efficiently on an invoice, it was after the installation was done, we needed the invoice to be updated and she helped us under 5 minutes. She is so sweet and very helpful.
0
Replies (0)