Poor rental management

I have received the worst service from the letting people and the office manager imaginable. The lease agreements were not managed, no escalation was implemented, no inspections were done, I have dealt with the worst agent ever and they refuse to remove him from my properties. The office manager refused to assist in any way or form, simply hiding behind her personal. Shocking level of business acumen, integrity and honesty. Stay away people, the take commission and do not deliver, they do not look after their clients best interest.