UBMV
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRC
Rev C
1 reviews | Active since Jan 2020
19 Sept 2024, 14:56
UBMV *****elent and ****ming people with their insurance policies
I was contacted by an agent named Bruce agency number: 0104494848 of this *****ulent company called UBMV who apparently were appointed by Momentum Life Insurance to submit document for an outstanding pension/provident claim that Momentum had not paid yet. I was instructed to complete some Momentum forms and submit a copy of my ID, Bank statement, proof of address (all documents protected under the Protection of Personal Infromation Act). I was told that my claim was submitted sucessfully (I have this in writing) and confirmed the payout date of between 12-16 weeks from submission. I had regular communications with this Bruce via email as none of the company contact telephone numbers are active. 3 weeks ago I reconfirmed my payment date of the 20th September 16 weeks after submission, and was told: quote: "contact Momentum directly as I don't have access to your file" Needless to say after a week of trying to contact Momentum was told by their agent that NO SUCH SUBMISSION was ever received. I have tried calling UBMV for assistance with no success. After lodging this Hello Peter complaint, I will open a case of ***** against UBMV and Momentum. Any assistance would be appreciated
Helpful (0)
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Rev C
1 reviews | Active since Jan 2020
19 Sept 2024, 14:56
UBMV *****elent and ****ming people with their insurance policies
I was contacted by an agent named Bruce agency number: 0104494848 of this *****ulent company called UBMV who apparently were appointed by Momentum Life Insurance to submit document for an outstanding pension/provident claim that Momentum had not paid yet. I was instructed to complete some Momentum forms and submit a copy of my ID, Bank statement, proof of address (all documents protected under the Protection of Personal Infromation Act). I was told that my claim was submitted sucessfully (I have this in writing) and confirmed the payout date of between 12-16 weeks from submission. I had regular communications with this Bruce via email as none of the company contact telephone numbers are active. 3 weeks ago I reconfirmed my payment date of the 20th September 16 weeks after submission, and was told: quote: "contact Momentum directly as I don't have access to your file" Needless to say after a week of trying to contact Momentum was told by their agent that NO SUCH SUBMISSION was ever received. I have tried calling UBMV for assistance with no success. After lodging this Hello Peter complaint, I will open a case of ***** against UBMV and Momentum. Any assistance would be appreciated
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Zenzele M
1 reviews | Active since Jan 2020
18 Nov 2021, 17:40
It was quiet a good experience to be assisted by someone who has skills and good customer service, having enough time to explain
It was quiet a good experience to be assisted by someone who has skills and good customer service, having enough time to explain. Thanks Charmaine hope you keep up the good work.
Helpful (0)
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Zenzele M
1 reviews | Active since Jan 2020
18 Nov 2021, 17:40
It was quiet a good experience to be assisted by someone who has skills and good customer service, having enough time to explain
It was quiet a good experience to be assisted by someone who has skills and good customer service, having enough time to explain. Thanks Charmaine hope you keep up the good work.
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Teboho
1 reviews | Active since Jan 2020
16 Nov 2021, 15:35
I would like to write a review about UBMV the service I've received was of the highest possible standards
I would like to write a review about UBMV the service I've received was of the highest possible standards. I am greatful of the service, she was very helpful and patient and answered questions quickly.
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Teboho
1 reviews | Active since Jan 2020
16 Nov 2021, 15:35
I would like to write a review about UBMV the service I've received was of the highest possible standards
I would like to write a review about UBMV the service I've received was of the highest possible standards. I am greatful of the service, she was very helpful and patient and answered questions quickly.
0
Replies (0)N
Nomonde
1 reviews | Active since Jan 2020
11 Nov 2021, 20:11
They first lady I spoke to Charmaine I was struggling to fill in the forms but she was so kind, explaining everything to me after I was done with the forms she transferred me to your Cape Town branch the also very kind and if they promise to call me back
They first lady I spoke to Charmaine I was struggling to fill in the forms but she was so kind, explaining everything to me after I was done with the forms she transferred me to your Cape Town branch the also very kind and if they promise to call me back they always call. Even if I missed there call the will send me message or an email ...Thank you UBMV for helping us👏
Helpful (0)
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Nomonde
1 reviews | Active since Jan 2020
11 Nov 2021, 20:11
They first lady I spoke to Charmaine I was struggling to fill in the forms but she was so kind, explaining everything to me after I was done with the forms she transferred me to your Cape Town branch the also very kind and if they promise to call me back
They first lady I spoke to Charmaine I was struggling to fill in the forms but she was so kind, explaining everything to me after I was done with the forms she transferred me to your Cape Town branch the also very kind and if they promise to call me back they always call. Even if I missed there call the will send me message or an email ...Thank you UBMV for helping us👏
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Replies (0)V