UM
UIF Matters Ters fund
Unclaimed Business
Government & Ombudsman Services|0|0 Reviews (last 12 months)|This business does not respond to reviews
UM
UIF Matters Ters fund
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Home T
1 reviews | Active since Jan 2020
12 Aug 2022, 11:07
ANGRY TAXPAYER
Despite endless calls and emails to TERS for the past 2 years, my employees have still not received any aid or answers. The consultants keep telling us that the matter has been escalated, but when will it be RESOLVED?! This is seriously not the type of service I expect.
Helpful (0)
|Replies (0)HT
Home T
1 reviews | Active since Jan 2020
12 Aug 2022, 11:07
ANGRY TAXPAYER
Despite endless calls and emails to TERS for the past 2 years, my employees have still not received any aid or answers. The consultants keep telling us that the matter has been escalated, but when will it be RESOLVED?! This is seriously not the type of service I expect.
0
Replies (0)fS
francois S
1 reviews | Active since Jan 2020
4 Jun 2021, 08:51
This lady needs to be promoted !!
I have had the awesome experience dealing with Silindile Mchunu, a delightful person assisting with TERS information. Phoned me back, after the line got disconnected, and again when I had to disconnect due to another call Her service is thorough and prompt !!
Helpful (0)
|Replies (0)fS
francois S
1 reviews | Active since Jan 2020
4 Jun 2021, 08:51
This lady needs to be promoted !!
I have had the awesome experience dealing with Silindile Mchunu, a delightful person assisting with TERS information. Phoned me back, after the line got disconnected, and again when I had to disconnect due to another call Her service is thorough and prompt !!
0
Replies (0)SG
Sinobom G
1 reviews | Active since Jan 2020
17 Feb 2021, 19:32
Unpaid UIF Ters
Despite repeated emails and phone calls as well as visiting the branch, TERS June and July/August 2020 claims have still not been paid. I have been liaising with different customer service agent from labour and their team leaders in particular team leader by the name Mapule who has been selling me lies that the money has been paid i need to wait and only to find out there not such, all she wanted was to get rid of me TERS have paid everyone in my company except me, Im told my employer needs to verify banking details. My previous employer has been not responding to my emails nor to the correspondence given by UIF team. I need assistance regarding this
Helpful (0)
|Replies (0)SG
Sinobom G
1 reviews | Active since Jan 2020
17 Feb 2021, 19:32
Unpaid UIF Ters
Despite repeated emails and phone calls as well as visiting the branch, TERS June and July/August 2020 claims have still not been paid. I have been liaising with different customer service agent from labour and their team leaders in particular team leader by the name Mapule who has been selling me lies that the money has been paid i need to wait and only to find out there not such, all she wanted was to get rid of me TERS have paid everyone in my company except me, Im told my employer needs to verify banking details. My previous employer has been not responding to my emails nor to the correspondence given by UIF team. I need assistance regarding this
0
Replies (0)cV
chris V
1 reviews | Active since Jan 2020
9 Dec 2020, 10:02
Ters fund what a joke
Usseles 4 times claim went in payment in progress then back to aplication in progres from june.They are bankrupted as all the money was stollen they simply lie to evryone they just dont care and then they will tell you just wait 7 working days to see if status changed.Ive been waiting since june.
Helpful (0)
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chris V
1 reviews | Active since Jan 2020
9 Dec 2020, 10:02
Ters fund what a joke
Usseles 4 times claim went in payment in progress then back to aplication in progres from june.They are bankrupted as all the money was stollen they simply lie to evryone they just dont care and then they will tell you just wait 7 working days to see if status changed.Ive been waiting since june.
0
Replies (0)DK
Dirk K
1 reviews | Active since Jan 2020
17 Nov 2020, 01:03
CANNOT LOGON to UFILING, 6++ Months, NO PROGRESS
Your registration has been locked. Please contact the Call Centre for further assistance. 0800 030 007 / 0800 030 007 - WHY have this message, when all the call centre responds with ****erally like 10 times that I've tried), is "Send an Email"... (WHICH, literally NEVER gets responded to...!!!!) AAahhH!H
Helpful (0)
|Replies (0)DK
Dirk K
1 reviews | Active since Jan 2020
17 Nov 2020, 01:03
CANNOT LOGON to UFILING, 6++ Months, NO PROGRESS
Your registration has been locked. Please contact the Call Centre for further assistance. 0800 030 007 / 0800 030 007 - WHY have this message, when all the call centre responds with ****erally like 10 times that I've tried), is "Send an Email"... (WHICH, literally NEVER gets responded to...!!!!) AAahhH!H
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Nov 2020, 10:48
7 MONTHS AND NOT A SINGLE CENT!!!!
7 MONTHS AND NOT A SINGLE CENT!!! Almost all of my colleagues have received a payment or 3 but two of us haven't received a single cent!!!! We have deleted, re-submitted, sent all the relevant documents, called, emailed and still it says Application not processed. How do you move on to other payments if a month haven't been closed off. I pay my UIF religiously, and because we have to, but haven't seen a single cent!!! WHERE IS MY MONEY GOVERNMENT??? I WANT MY MONEY!!!!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Nov 2020, 10:48
7 MONTHS AND NOT A SINGLE CENT!!!!
7 MONTHS AND NOT A SINGLE CENT!!! Almost all of my colleagues have received a payment or 3 but two of us haven't received a single cent!!!! We have deleted, re-submitted, sent all the relevant documents, called, emailed and still it says Application not processed. How do you move on to other payments if a month haven't been closed off. I pay my UIF religiously, and because we have to, but haven't seen a single cent!!! WHERE IS MY MONEY GOVERNMENT??? I WANT MY MONEY!!!!!!!
0
Replies (0)sN
shannon N
1 reviews | Active since Jan 2020
2 Oct 2020, 18:56
Payment for TERS April not yet received
I need to know why i have not received my APRIL Ters Payment I have been calling MUSA from Ters on his cell anf sent Watts appnto him with my details and still no feedback as ge reads my messages and does not respind. PLEASE help ad i get no feed back from the TERS Office My ID 7808015175085 Shannon Ram Naboe
Helpful (0)
|Replies (0)sN
shannon N
1 reviews | Active since Jan 2020
2 Oct 2020, 18:56
Payment for TERS April not yet received
I need to know why i have not received my APRIL Ters Payment I have been calling MUSA from Ters on his cell anf sent Watts appnto him with my details and still no feedback as ge reads my messages and does not respind. PLEASE help ad i get no feed back from the TERS Office My ID 7808015175085 Shannon Ram Naboe
0
Replies (0)GL
Gideon L
1 reviews | Active since Jan 2020
22 Aug 2020, 13:14
Incompetent UIF ters and callforce
My daughter's employer applied for ters funds for all his employees.all employees received their money except my daughter ad per employer her claim kept coming back with "bank verification failed". At the end of may she was issued a retrtenchmenr letter from her employer with last day of service as 31 may. " note also that the employer tried to commit fraud by telling her that the ters money she will receive will be her leave pay" CCMA has since ordered the employer to pay her leave pay from his own pocket. After months of communicating with UIF ters callforce center "who by the way is only three callforce employees with no access to the UIF ters funds system; " so not to sure what their purpose is"we escalated the matter directly to Mr marupeng the UIF commitoiner. He in return ordered temperature to give feedback within 48 hours. Five weeks later after no response we once again started sending emails to all the email address we were given. They responded saying that bank verification failed again..we then contacted FNB and the manager picked up that her details was captured incorrectly on theirequest system and immediately corrected this. This information was given to UIF ters and they responded saying that since the employer is a sole proprietor that a manual verification must be done..we then replied as to how all other employees were paid without a manual verification? Today they replied and sudenly now all of a sudden she does not qualify for ters as she was retrenched in end may, but so was four other employees and they did get their ters money. .my opinion is that these callforce agents and UIF system is totally incompetent and corrupt..this child had no income since the e.c.d.centers closed weeks before the lockdown started.she does not even quality for the srd grant or a food parcel..this incompetent call center and UIF employees are just contributing to the suffering of our people as I am sure that she not the only one in this situation. So the question remains are the staff that did get their ters going to pay back the money or what because if my daughter does not qualify neither should they? As she was still technically employed just like them until end of may 2020.
Helpful (0)
|Replies (0)GL
Gideon L
1 reviews | Active since Jan 2020
22 Aug 2020, 13:14
Incompetent UIF ters and callforce
My daughter's employer applied for ters funds for all his employees.all employees received their money except my daughter ad per employer her claim kept coming back with "bank verification failed". At the end of may she was issued a retrtenchmenr letter from her employer with last day of service as 31 may. " note also that the employer tried to commit fraud by telling her that the ters money she will receive will be her leave pay" CCMA has since ordered the employer to pay her leave pay from his own pocket. After months of communicating with UIF ters callforce center "who by the way is only three callforce employees with no access to the UIF ters funds system; " so not to sure what their purpose is"we escalated the matter directly to Mr marupeng the UIF commitoiner. He in return ordered temperature to give feedback within 48 hours. Five weeks later after no response we once again started sending emails to all the email address we were given. They responded saying that bank verification failed again..we then contacted FNB and the manager picked up that her details was captured incorrectly on theirequest system and immediately corrected this. This information was given to UIF ters and they responded saying that since the employer is a sole proprietor that a manual verification must be done..we then replied as to how all other employees were paid without a manual verification? Today they replied and sudenly now all of a sudden she does not qualify for ters as she was retrenched in end may, but so was four other employees and they did get their ters money. .my opinion is that these callforce agents and UIF system is totally incompetent and corrupt..this child had no income since the e.c.d.centers closed weeks before the lockdown started.she does not even quality for the srd grant or a food parcel..this incompetent call center and UIF employees are just contributing to the suffering of our people as I am sure that she not the only one in this situation. So the question remains are the staff that did get their ters going to pay back the money or what because if my daughter does not qualify neither should they? As she was still technically employed just like them until end of may 2020.
0
Replies (0)