UR
Uk Rentalcars.com
Unclaimed Business
UR
Uk Rentalcars.com
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencetM
thys M
1 reviews | Active since Jan 2020
29 May 2023, 08:54
Request for a refund
I made a booking in December 2022, when I arrive at their service provider,I was told to introduce a credit card facility of 4000 rands,which I didn't have. I called them to cancel the booking before booking time. But I didn't go through because of the inefficiency of cancellation department. When I request a refund. I was told that I will only get one for insurance. Which I got. But I still want the refund for the car rental.
Helpful (0)
|Replies (0)tM
thys M
1 reviews | Active since Jan 2020
29 May 2023, 08:54
Request for a refund
I made a booking in December 2022, when I arrive at their service provider,I was told to introduce a credit card facility of 4000 rands,which I didn't have. I called them to cancel the booking before booking time. But I didn't go through because of the inefficiency of cancellation department. When I request a refund. I was told that I will only get one for insurance. Which I got. But I still want the refund for the car rental.
0
Replies (0)CP
CHEFER P
1 reviews | Active since Jan 2020
12 May 2023, 08:48
Highly disappointed
I had an issue with my flight and I requested a rentalcars consultant to pause my booking for a future date. They confirmed that they cannot accommodate me and basically said they will take my money with no service rendered, the experience was extremely poor. I will never recommend this company to anyone because of the lack of compassion.
Helpful (0)
|Replies (0)CP
CHEFER P
1 reviews | Active since Jan 2020
12 May 2023, 08:48
Highly disappointed
I had an issue with my flight and I requested a rentalcars consultant to pause my booking for a future date. They confirmed that they cannot accommodate me and basically said they will take my money with no service rendered, the experience was extremely poor. I will never recommend this company to anyone because of the lack of compassion.
0
Replies (0)YY
You Y
1 reviews | Active since Jan 2020
21 Dec 2022, 01:51
Rentalcars.com just scammed me over $2100
Hi guys, I had a terrible experience with Rentalcars.com for my 13 days’ car rental (Over $2100) and lead me to think if they are a real scam. 1. There was a change of flight and arrival time by Singapore Airlines. Thus we contacted Rentalcars.com a few days earlier and asked if it was possible to pick up the car late. Rentealcars.com provided me with car supplier's contact details to liaise with. They had also helped me email them to inform about this late pickup. 2. The car supplier was well informed and thus a late collection arrangement had been made in advance. On the day of collection, I reached the car supplier outlet and my car was there for collection. However, upon checking their system, they found out that they were not able to process this booking given the reason that "booking site" had marked it as "no show", and the payment was held back by the "booking site". 3. I contacted Rentalcars.com on the spot immediately, initially they asked me to rebook on rentalcars.com, but there was no extra vehicle available as the last car was reserved/locked under my previous booking. After negotiation, their customer service staff agreed that I could book with the same car supplier there directly and call them again after that for a refund since it’s not my fault. (They should have voice record on this) 4. After I got the car, I contacted rentalcars.com, they told me that I could only appeal this case after 13 days when my rental ends. This was a bit weird and I requested to settle this earlier, but they refused and told me that it’s their policy and nothing else can be done. 5. After my trip, I contacted rentalcars.com again. They told me it would take 28 days for them to “investigate” and at the end I don’t think they had done any investigation, but simply replied me with a template email that no refund can be granted as I didn’t arrive on time. 6. I had tried to argue that we had well informed all the relevant parties in advance (we have emails as proofs, in fact, rentalcars.com had even help us email car supplier), now they just claimed that they could not honor the booking due to late arrival? And they ignored the fact that their staff had verbally agreed on the refund if I still booked the same vehicle for the same period from the same car supplier. Unfortunately, all our reasonable arguments were simply ignored by them. At such, I begin to seriously think if Rentalcars.com is a real scam. if they do not allow late pickup, why did they ask us to contact suppliers to make any special arrangement? They should inform us to cancel and rebook instead. (when we first contacted them, it’s still within free cancellation period.) And after that, they lied to customers and tried to deliberately delay the refund process so we would miss out the credit card dispute deadline. I can’t believe a huge company like rentalcars.com need to commit this kind of scam.. And as a victim we do not know if there is anything else we can do to claim back the loss.
Helpful (0)
|Replies (0)YY
You Y
1 reviews | Active since Jan 2020
21 Dec 2022, 01:51
Rentalcars.com just scammed me over $2100
Hi guys, I had a terrible experience with Rentalcars.com for my 13 days’ car rental (Over $2100) and lead me to think if they are a real scam. 1. There was a change of flight and arrival time by Singapore Airlines. Thus we contacted Rentalcars.com a few days earlier and asked if it was possible to pick up the car late. Rentealcars.com provided me with car supplier's contact details to liaise with. They had also helped me email them to inform about this late pickup. 2. The car supplier was well informed and thus a late collection arrangement had been made in advance. On the day of collection, I reached the car supplier outlet and my car was there for collection. However, upon checking their system, they found out that they were not able to process this booking given the reason that "booking site" had marked it as "no show", and the payment was held back by the "booking site". 3. I contacted Rentalcars.com on the spot immediately, initially they asked me to rebook on rentalcars.com, but there was no extra vehicle available as the last car was reserved/locked under my previous booking. After negotiation, their customer service staff agreed that I could book with the same car supplier there directly and call them again after that for a refund since it’s not my fault. (They should have voice record on this) 4. After I got the car, I contacted rentalcars.com, they told me that I could only appeal this case after 13 days when my rental ends. This was a bit weird and I requested to settle this earlier, but they refused and told me that it’s their policy and nothing else can be done. 5. After my trip, I contacted rentalcars.com again. They told me it would take 28 days for them to “investigate” and at the end I don’t think they had done any investigation, but simply replied me with a template email that no refund can be granted as I didn’t arrive on time. 6. I had tried to argue that we had well informed all the relevant parties in advance (we have emails as proofs, in fact, rentalcars.com had even help us email car supplier), now they just claimed that they could not honor the booking due to late arrival? And they ignored the fact that their staff had verbally agreed on the refund if I still booked the same vehicle for the same period from the same car supplier. Unfortunately, all our reasonable arguments were simply ignored by them. At such, I begin to seriously think if Rentalcars.com is a real scam. if they do not allow late pickup, why did they ask us to contact suppliers to make any special arrangement? They should inform us to cancel and rebook instead. (when we first contacted them, it’s still within free cancellation period.) And after that, they lied to customers and tried to deliberately delay the refund process so we would miss out the credit card dispute deadline. I can’t believe a huge company like rentalcars.com need to commit this kind of scam.. And as a victim we do not know if there is anything else we can do to claim back the loss.
0
Replies (0)WS
Wonga S
1 reviews | Active since Jan 2020
7 Oct 2022, 18:46
Rentalcars.com a scam
On the 16th of September I booked a car through rentalcars.com. They arranged the car with Tempest at East London Airport (SOUTH AFRICA) which was closed and was referred to Eaurope Car who informed me that they could not capture the Voucher. I called rentalcars.com immediately asking them to rebook the car with another service provider but they demanded more money on top of thecdepisit I paid which I refused to pay but asked for a refund. Today they are telling me they can't refund me because I never went to the airport counter to collect the car. This is daylight robbery.
Helpful (0)
|Replies (0)WS
Wonga S
1 reviews | Active since Jan 2020
7 Oct 2022, 18:46
Rentalcars.com a scam
On the 16th of September I booked a car through rentalcars.com. They arranged the car with Tempest at East London Airport (SOUTH AFRICA) which was closed and was referred to Eaurope Car who informed me that they could not capture the Voucher. I called rentalcars.com immediately asking them to rebook the car with another service provider but they demanded more money on top of thecdepisit I paid which I refused to pay but asked for a refund. Today they are telling me they can't refund me because I never went to the airport counter to collect the car. This is daylight robbery.
0
Replies (0)MV
Melissa V
1 reviews | Active since Jan 2020
14 Jan 2022, 14:43
I want a refund!
Please share far and wide! Rentalcars.com are a bunch of scammers. They steal people’s money and the best part is ‘you are not allowed to speak to a Manager’ If I can give anyone advice: PLEASE do NOT make use of Rentalcars.com. There is sooooooo many other people who this has been done to. How can this disgrace of a company keep money for a service that was NEVER given?? No car was collected, no contract signed and no car was dropped off - this is clear to see as they should both have access to the booking/confirmation number. The online (automated) booking was sent to Avis - Avis was contacted and booking was confirmed by Avis (which should also be automated) Which was cancelled 20 min later due to personal reasons, which is apparently NOT automated. So Rentalcars.com are not aware of cancellations but can confirm a booking with a rental company 😳😳 People cancel for plenty of reasons and the cancellation was done 20 minutes after the booking was made. How is this, in this day and age allowed to happen? What happened to customer service? And the second last agent who was spoken today at Rentalcars.com slammed the phone down in the clients ear. This is an absolute disgrace! I want to make sure this reaches every platform possible
Helpful (0)
|Replies (0)MV
Melissa V
1 reviews | Active since Jan 2020
14 Jan 2022, 14:43
I want a refund!
Please share far and wide! Rentalcars.com are a bunch of scammers. They steal people’s money and the best part is ‘you are not allowed to speak to a Manager’ If I can give anyone advice: PLEASE do NOT make use of Rentalcars.com. There is sooooooo many other people who this has been done to. How can this disgrace of a company keep money for a service that was NEVER given?? No car was collected, no contract signed and no car was dropped off - this is clear to see as they should both have access to the booking/confirmation number. The online (automated) booking was sent to Avis - Avis was contacted and booking was confirmed by Avis (which should also be automated) Which was cancelled 20 min later due to personal reasons, which is apparently NOT automated. So Rentalcars.com are not aware of cancellations but can confirm a booking with a rental company 😳😳 People cancel for plenty of reasons and the cancellation was done 20 minutes after the booking was made. How is this, in this day and age allowed to happen? What happened to customer service? And the second last agent who was spoken today at Rentalcars.com slammed the phone down in the clients ear. This is an absolute disgrace! I want to make sure this reaches every platform possible
0
Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
6 Oct 2021, 20:22
Rental cars is a disappointment
Rentalcars are the worst car hire you could ever rent with they charged me cancelation fee of the whole amount for renting with them again. I rented a small car to attend my dads funeral in Venda an I canceled to get a bigger car an they charge me I never ever wanna see or hear that name Rentalcars ever again I wish they fall as a business
Helpful (0)
|Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
6 Oct 2021, 20:22
Rental cars is a disappointment
Rentalcars are the worst car hire you could ever rent with they charged me cancelation fee of the whole amount for renting with them again. I rented a small car to attend my dads funeral in Venda an I canceled to get a bigger car an they charge me I never ever wanna see or hear that name Rentalcars ever again I wish they fall as a business
0
Replies (0)LD
Leonardo D
1 reviews | Active since Jan 2020
16 Aug 2021, 20:42
No car, no refund, no customer services
I didn't get any car, the reason was I am 30 mins late. No refund either, and customer services inexistent.
Helpful (0)
|Replies (0)LD
Leonardo D
1 reviews | Active since Jan 2020
16 Aug 2021, 20:42
No car, no refund, no customer services
I didn't get any car, the reason was I am 30 mins late. No refund either, and customer services inexistent.
0
Replies (0)MM
Motshedisi M
1 reviews | Active since Jan 2020
16 Feb 2021, 11:19
Rentalcars.com is a damn scam. So is booking.com
I want my money back. You scammed R3292 out of me. You did not mention that you dont accept African bank Credit card. You were so quick to debit money from my account but when I tell you that I didn't get your car you telling me that u cannot give me a refund. I want my money please .
Helpful (0)
|Replies (0)MM
Motshedisi M
1 reviews | Active since Jan 2020
16 Feb 2021, 11:19
Rentalcars.com is a damn scam. So is booking.com
I want my money back. You scammed R3292 out of me. You did not mention that you dont accept African bank Credit card. You were so quick to debit money from my account but when I tell you that I didn't get your car you telling me that u cannot give me a refund. I want my money please .
0
Replies (0)