UE
Umklomelo Electronics and IT Solutions (Pty) Ltd
Unclaimed Business
UE
Umklomelo Electronics and IT Solutions (Pty) Ltd
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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ina O
1 reviews | Active since Jan 2020
1 Dec 2024, 06:12
umklomelo Broken fridge. Not honouring warranty
Zero stars would be more appropriate We had to send numerous e mails for them to state all the work to be done on the invoice It just stated regassing but when the assessment was done there were more things that was needed to be done and what we were qouted on. The fridge was repaired less than two months ago. Already broken again I send a few e mails again as according to me it is still in the warranty period. They are just ignoring me
Helpful (0)
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ina O
1 reviews | Active since Jan 2020
1 Dec 2024, 06:12
umklomelo Broken fridge. Not honouring warranty
Zero stars would be more appropriate We had to send numerous e mails for them to state all the work to be done on the invoice It just stated regassing but when the assessment was done there were more things that was needed to be done and what we were qouted on. The fridge was repaired less than two months ago. Already broken again I send a few e mails again as according to me it is still in the warranty period. They are just ignoring me
0
Replies (0)LM
Lekoeleng M
1 reviews | Active since Jan 2020
17 Nov 2024, 15:53
Dissapointed unhappy customer
Poor Service rendered. Still no refund. Sumsung South africa repairs referred them to us after we bought a fridge freezer from them. Phoned them they said they will escalate to no avail
Helpful (0)
|Replies (0)LM
Lekoeleng M
1 reviews | Active since Jan 2020
17 Nov 2024, 15:53
Dissapointed unhappy customer
Poor Service rendered. Still no refund. Sumsung South africa repairs referred them to us after we bought a fridge freezer from them. Phoned them they said they will escalate to no avail
0
Replies (0)RS
Ryan S
1 reviews | Active since Jan 2020
23 Sept 2024, 13:18
Umklomelo Electronics and Hirsch's little ****
Customer Service, I hope this letter finds you well, perhaps sipping a cup of coffee while contemplating the wonders of excellent customer service—something I seem to have missed out on. I wanted to take a moment to share my deeply enlightening experience with my new Samsung washing machine, purchased from your esteemed establishment less than a year ago. First, let’s talk about that “extra” extended warranty. What a gem! It’s about as useful as a chocolate teapot. I must commend you on the brilliant marketing strategy of convincing customers to pay more for a warranty that apparently covers absolutely nothing. Truly groundbreaking. You see, I previously owned a Samsung washing machine that stood the test of time for over ten years. It washed everything—wigs, sticks, kids' toys, car keys, and even the occasional live ammunition. Not once did it throw a tantrum. But this new one? It seems to have decided that it’s too good for basic functionality. When I finally reached out for help, I was introduced to the delightful world of Umklomelo Electronics and IT Solutions—an organization that apparently specializes in “customer confusion.” After an agonizing week of waiting for them to collect my machine, they finally contacted Hirsch's, claiming they were ordering a part. Spoiler alert: they hadn’t. Shocking, I know. Now, the pièce de résistance: a R5 coin has apparently lodged itself in the drum, wreaking havoc like a tiny, overpriced wrecking ball. And guess what? This delightful incident is not covered under warranty, not even the magical extended one that I paid for. How refreshing! Who doesn’t love a good surprise bill? R3000, here we come! As I sit here, nearly four weeks into this circus, I can’t help but wonder—what’s next? A refund for the warranty? An apology? Or will I be met with more radio silence? At this point, I’m considering starting a support group for disgruntled customers of Hirsch's. Would you like to join? In closing, I would love to know what your next steps are in resolving this, or if I should just go ahead and start budgeting for my new washing machine. If I wanted bad service, I could have chosen literally any other store, but I chose Hirsch’s. Bravo! Looking forward to your enlightening response.
Helpful (0)
|Replies (0)RS
Ryan S
1 reviews | Active since Jan 2020
23 Sept 2024, 13:18
Umklomelo Electronics and Hirsch's little ****
Customer Service, I hope this letter finds you well, perhaps sipping a cup of coffee while contemplating the wonders of excellent customer service—something I seem to have missed out on. I wanted to take a moment to share my deeply enlightening experience with my new Samsung washing machine, purchased from your esteemed establishment less than a year ago. First, let’s talk about that “extra” extended warranty. What a gem! It’s about as useful as a chocolate teapot. I must commend you on the brilliant marketing strategy of convincing customers to pay more for a warranty that apparently covers absolutely nothing. Truly groundbreaking. You see, I previously owned a Samsung washing machine that stood the test of time for over ten years. It washed everything—wigs, sticks, kids' toys, car keys, and even the occasional live ammunition. Not once did it throw a tantrum. But this new one? It seems to have decided that it’s too good for basic functionality. When I finally reached out for help, I was introduced to the delightful world of Umklomelo Electronics and IT Solutions—an organization that apparently specializes in “customer confusion.” After an agonizing week of waiting for them to collect my machine, they finally contacted Hirsch's, claiming they were ordering a part. Spoiler alert: they hadn’t. Shocking, I know. Now, the pièce de résistance: a R5 coin has apparently lodged itself in the drum, wreaking havoc like a tiny, overpriced wrecking ball. And guess what? This delightful incident is not covered under warranty, not even the magical extended one that I paid for. How refreshing! Who doesn’t love a good surprise bill? R3000, here we come! As I sit here, nearly four weeks into this circus, I can’t help but wonder—what’s next? A refund for the warranty? An apology? Or will I be met with more radio silence? At this point, I’m considering starting a support group for disgruntled customers of Hirsch's. Would you like to join? In closing, I would love to know what your next steps are in resolving this, or if I should just go ahead and start budgeting for my new washing machine. If I wanted bad service, I could have chosen literally any other store, but I chose Hirsch’s. Bravo! Looking forward to your enlightening response.
0
Replies (0)LR
Lehlogonolo R
1 reviews | Active since Jan 2020
5 Sept 2024, 10:58
Bad service from umklomelo Electronics
I experienced bad service from this company, i paid the courier fee and the product was not couriered back, however, they told me that they would refund me, such never happened. I have been on their case since March 2024 THEIR SERVICE IS BAD.
Helpful (0)
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Lehlogonolo R
1 reviews | Active since Jan 2020
5 Sept 2024, 10:58
Bad service from umklomelo Electronics
I experienced bad service from this company, i paid the courier fee and the product was not couriered back, however, they told me that they would refund me, such never happened. I have been on their case since March 2024 THEIR SERVICE IS BAD.
0
Replies (0)GE
Grant E
1 reviews | Active since Jan 2020
20 Aug 2024, 00:40
Samsung Customer Support
Kept me updated all the way on my Samsung repair till appliance was repaired and returned to me. Excellent customer experience and support. One of the better if not the best Samsung repair centre out there.
Helpful (0)
|Replies (0)GE
Grant E
1 reviews | Active since Jan 2020
20 Aug 2024, 00:40
Samsung Customer Support
Kept me updated all the way on my Samsung repair till appliance was repaired and returned to me. Excellent customer experience and support. One of the better if not the best Samsung repair centre out there.
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