Uncapped Wifi Rustenburg

I am disgusted by the service of Uncapped Wifi Rustenburg. We haven't had wifi since Thursday. Every number I phone goes to voicemail and my WhatsApp messages are being ignored. All I want is an explanation to why my wifi is off. We are paying customers and this is the second time in a month this has happened. My emails are also being ignored. This is the worst company ever. Do not use their services. They just take your money and don't deliver.