

United Airlines
NPS Score
-100
Recommended: Unlikely
Aug '25 - Jul '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Title: 🚨 URGENT: United Airlines Must Intervene – Minor Child in Emotional Distress and Safety Risk 🚨 Review: I am writing this as a desperate father and a responsible parent. My wife, whose case is currently under review by the U.S. Consulate in Cape Town, is attempting to board a flight with United Airlines despite being advised not to travel.at 19h50pm What makes this situation deeply alarming is that she has left our minor daughter behind in extreme emotional distress. Today, my daughter cried uncontrollably at school and could not concentrate or function. The school contacted me in distress because of her emotional breakdown. United Airlines must act responsibly and cooperate with the relevant authorities, including U.S. Customs and Border Protection and the Consular office, to prevent this boarding and protect the welfare of a minor child. I have submitted documentation and communication to the Consulate reflecting the urgency of this matter. I implore United Airlines to exercise moral duty and compassion by halting her travel until the Consular review concludes. This is not just about policy—it’s about a child’s right to stability, emotional safety, and parental care. Every hour that passes without intervention increases the trauma and psychological risk to my daughter. United Airlines must stand for ethical action, family protection, and cooperation with international child welfare obligations.
1 reviews | Active since Mar 2024
Title: 🚨 URGENT: United Airlines Must Intervene – Minor Child in Emotional Distress and Safety Risk 🚨 Review: I am writing this as a desperate father and a responsible parent. My wife, whose case is currently under review by the U.S. Consulate in Cape Town, is attempting to board a flight with United Airlines despite being advised not to travel.at 19h50pm What makes this situation deeply alarming is that she has left our minor daughter behind in extreme emotional distress. Today, my daughter cried uncontrollably at school and could not concentrate or function. The school contacted me in distress because of her emotional breakdown. United Airlines must act responsibly and cooperate with the relevant authorities, including U.S. Customs and Border Protection and the Consular office, to prevent this boarding and protect the welfare of a minor child. I have submitted documentation and communication to the Consulate reflecting the urgency of this matter. I implore United Airlines to exercise moral duty and compassion by halting her travel until the Consular review concludes. This is not just about policy—it’s about a child’s right to stability, emotional safety, and parental care. Every hour that passes without intervention increases the trauma and psychological risk to my daughter. United Airlines must stand for ethical action, family protection, and cooperation with international child welfare obligations.
1 reviews | Active since Sept 2020
I am very upset and disappointed in United Airlines - UA. My wife and myself made a booking via Flight Centre for a return trip to Vancouver -YVR, Canada, leaving 31 May 2025, returning end 22 July (which changed to 26 July,) 2025. On the third leg to YVR, from Seattle- SEA- to YVR (UA used Air Canada - AC)- and both our names appeared on the boarding list, however my wife's ticket did not pull through, so she could not get a boarding past. After more thnt 90 minutes running around SEA airport between AC and UA check in counters to get my wife's boarding pass sorted out, we ran out of time and a Supervisor of UA suggest/advise to cancel both our tickets between SEA-YVR, reinstate all other return flights and then we can claim the refund from UA on our return to SA. On our return, we contacted Flight Centre and ask them to put a claim in with UA for a refund. We also, on 1 September, contacted UA direct for the refund. We do not get any reply from UA, except that are busy sorting it out. Does it take more than 2 months for an Airline to sort something like this out? UA also have limited mail contact options, and it is frustrating to communicate with them. I hope we can get their attention now. Nico
1 reviews | Active since Sept 2020
I am very upset and disappointed in United Airlines - UA. My wife and myself made a booking via Flight Centre for a return trip to Vancouver -YVR, Canada, leaving 31 May 2025, returning end 22 July (which changed to 26 July,) 2025. On the third leg to YVR, from Seattle- SEA- to YVR (UA used Air Canada - AC)- and both our names appeared on the boarding list, however my wife's ticket did not pull through, so she could not get a boarding past. After more thnt 90 minutes running around SEA airport between AC and UA check in counters to get my wife's boarding pass sorted out, we ran out of time and a Supervisor of UA suggest/advise to cancel both our tickets between SEA-YVR, reinstate all other return flights and then we can claim the refund from UA on our return to SA. On our return, we contacted Flight Centre and ask them to put a claim in with UA for a refund. We also, on 1 September, contacted UA direct for the refund. We do not get any reply from UA, except that are busy sorting it out. Does it take more than 2 months for an Airline to sort something like this out? UA also have limited mail contact options, and it is frustrating to communicate with them. I hope we can get their attention now. Nico
Hellopeter has tracked United Airlines across 27 reviews. United Airlines hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used United Airlines? Write a review to help others decide.