Don't Trust UPS - Hidden Charges & Admin Failure

Delivery good arrive in the country but not a single call, sms or email telling me this and that customs/duties fees need to be paid and sorted within 14 days, otherwise the goods are confiscated and a R5000 fine imposed. I found out because they were meant to be delivered by 13 May 2026 COB, but I still had no word from UPS by midday on that day and made a call.

After calling in (the support number on the UPS website is disconnected and useless BTW), support and I found out that somewhere along the line, someone in your chain of admin misspelled my email address...nice.

Once I received the clearance documents, I find out that the admin charge UPS charges for clearing my delivery item was FIVE TIMES THE DUTIES FEES THEMSELVES!!! WHAT THE HELL?!

Right, I decide ***** it, I'll pay it anyway. I go to the paygate link, do the whole card payment thing, approve everything on my side. The UPS payment portal bugs out (TWICE!) giving an error message.

So listen closely my friends, f$%& UPS, don't trust them, don't ever use them. I wish I could give ZERO stars here I'm so frustrated.