Universal Kitchens
Verified Business
Universal Kitchens
Verified Business
36 Reviews (last 12 months)
Responds in 373 hours 27 min
AI Review Summary
Based on recent customer reviews, Universal Kitchens consistently earns praise for exceptional workmanship, professional installation teams, and strong communication throughout projects. Customers frequently highlight the quality of kitchen designs and the dedication of named staff members across multiple branches. Repeat customers are common, reflecting high trust and satisfaction. After-sales service, including prompt attention to snags and warranty issues years later, is a notable strength. The sole negative review cites prolonged delays, broken promises, and poor defect follow-through on a high-value project in Cape Town's southern suburbs.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
373h 27m
NPS Score
70
Recommended: Very Likely
Review Distribution
4.7|36 Reviews
Jun '25 - May '26
5(83.3%)
4(10%)
3(0%)
2(3.3%)
1(3.3%)
5(83.3%)
4(10%)
3(0%)
2(3.3%)
1(3.3%)
Frequently Asked Questions About Universal Kitchens
Based on recent customer reviews, Universal Kitchens consistently earns praise for exceptional workmanship, professional installation teams, and strong communication throughout projects. Customers frequently highlight the quality of kitchen designs and the dedication of named staff members across multiple branches. Repeat customers are common, reflecting high trust and satisfaction. After-sales service, including prompt attention to snags and warranty issues years later, is a notable strength. The sole negative review cites prolonged delays, broken promises, and poor defect follow-through on a high-value project in Cape Town's southern suburbs.
Universal Kitchens has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Universal Kitchens across 174 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
Sebastiaan R
1 reviews | Active since Jan 2020
21 Feb 2026, 16:53
Excellent service: Universal Kitchens
The service was excellent, work was done as promised and on time, the staff were helpful, well-trained, and professional.
Helpful (0)
|Replies (0)SR
Sebastiaan R
1 reviews | Active since Jan 2020
21 Feb 2026, 16:53
Excellent service: Universal Kitchens
The service was excellent, work was done as promised and on time, the staff were helpful, well-trained, and professional.
0
Replies (0)R
Robert
1 reviews | Active since Jan 2020
2 Feb 2026, 05:18
Fantastic Experience with Universal Kitchens 👍
I just wanted to say thanks again for the amazing work Universal Kitchens did on our kitchen. The quality of workmanship and customer service was top-notch! 🤩 They sorted out all the snags super quickly and professionally. I'd definitely use them again and recommend them to anyone looking for a kitchen makeover. Big shout-out to Jason too for always being available to help out. Thanks again for creating an awesome kitchen and making sure everything was just right 😊
Helpful (0)
|Replies (0)R
Robert
1 reviews | Active since Jan 2020
2 Feb 2026, 05:18
Fantastic Experience with Universal Kitchens 👍
I just wanted to say thanks again for the amazing work Universal Kitchens did on our kitchen. The quality of workmanship and customer service was top-notch! 🤩 They sorted out all the snags super quickly and professionally. I'd definitely use them again and recommend them to anyone looking for a kitchen makeover. Big shout-out to Jason too for always being available to help out. Thanks again for creating an awesome kitchen and making sure everything was just right 😊
0
Replies (0)D
David
1 reviews | Active since Jan 2020
20 Dec 2025, 04:31
I have used Universal Kitchens on 3 occasions now
I have used Universal Kitchens on 3 occasions now. Their pricing is decent, designs are great. They always address any issues promptly. I will certainly use them again and would recommend them to my friends.
Helpful (0)
|Replies (0)D
David
1 reviews | Active since Jan 2020
20 Dec 2025, 04:31
I have used Universal Kitchens on 3 occasions now
I have used Universal Kitchens on 3 occasions now. Their pricing is decent, designs are great. They always address any issues promptly. I will certainly use them again and would recommend them to my friends.
0
Replies (0)JB
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Christopher
1 reviews | Active since Jan 2020
19 Dec 2025, 06:41
The were very accommodating with us changing the design a few times
The were very accommodating with us changing the design a few times. The work was done well and the installers were very professional.
Helpful (0)
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Christopher
1 reviews | Active since Jan 2020
19 Dec 2025, 06:41
The were very accommodating with us changing the design a few times
The were very accommodating with us changing the design a few times. The work was done well and the installers were very professional.
0
Replies (0)T
Tascha
1 reviews | Active since Jan 2020
19 Dec 2025, 06:09
Eddie and his team were professional and went reliable
Eddie and his team were professional and went reliable. They went out of there way to help us with our dream kitchen. From design to completion everything ran smooth and we were kept in the know with constant communication. Thank you for an excellent job.
Helpful (0)
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Tascha
1 reviews | Active since Jan 2020
19 Dec 2025, 06:09
Eddie and his team were professional and went reliable
Eddie and his team were professional and went reliable. They went out of there way to help us with our dream kitchen. From design to completion everything ran smooth and we were kept in the know with constant communication. Thank you for an excellent job.
0
Replies (0)M
Marlize
1 reviews | Active since Jan 2020
19 Dec 2025, 05:34
The Paarl team was excellent
The Paarl team was excellent. I am very happy with the service provided. The quality of work was exceptional and the finished product (kitchens, wardrobes and vanities) looks amazing!
Helpful (0)
|Replies (0)