Urologist Dr Abdel Goad

Poor service.

Before my son saw Dr. Abdel Goad for a medical problem, I phoned and spoke to his receptionist in great detail. I explained his issues, inquired about which blood tests he should have done, but most importantly, I asked her, to please ask him, if he was the “correct” type of doctor, for my son to see?? She said she would explain my son’s issues to him, and she would phone me to let me know if we should make an appointment with him, or whether we should see a different type of specialist? She did not phone me back....so I phoned her. I had to remind her of our conversation, and when I did, she said he is the correct doctor, and we could go ahead and make an appointment. We did so and my son saw him. He was given medication, but only enough for a short period. I phoned his receptionist again, and asked if I could speak to him, as we needed a repeat prescription. I was told he would phone me. No phone call...absolutely nothing!! I phoned his other rooms as well, explained to the lady there. She also said she would get him to phone me, as he was busy consulting. Once again no phone call. I phoned both his rooms a few days later, only to be told by both ladies, he said we need to go and see a different doctor. I explained I had asked this very question initially, before our appointment, because I was told, he was the correct doctor. I also reiterated that we are not on medical aid...we had spent a few thousand on blood tests etc. Now I said, I have to find more money for possible further blood tests, that a new/different doctor may ask for!! I said if I’d been told upfront that he is not the correct doctor for my son’s problem, we would not have wasted our time and money, on seeing him!! They were not willing to let me actually talk to Dr. Goad, and I was given the strong impression, that it came from him. I’m disgusted by the way we’ve been treated, with zero concern for my son’s health. I would not recommend him to anyone else, because of this. I would have appreciated him at least taking the time, to talk to me, not pass messages through the ladies who work for him.