Transfer of membership

I requested for the membership to be transferred into my name after my divorce for the past 12 years, I paid the secretaries fees +R950.00 completed the documents and gave the hard copies to Charlene Byrness February 2024. I requested 05 April 2024 how far the process is. It was a back and fourth messages between me and Lloyd Matheson that Charlene Byrness who claimed she emailed the documents to her manager Nelkie De Wit, is nowhere to be found. it seems that me personal information is not lost and anyone can use my personal information and commit *****. I would like Dream Vocation to take responsibility for my information that is lost and that the membership be transferred into my name ASAP. THIS IS A VIOLATION OF THE POPI ACT. My management subscriptions was increased without my knowledge.